Znuny and ((OTRS)) Community Edition

hello Giulio sorry for replying too late. still have the same issue :? , I don't think it's about OTRS anymore. I tested my server and AD using a tool and it also couldn't get users from AD but I can see groups only,, so it seems to be a problem in my AD itself. I'll check it and retry your tips. an...

hello Giulio for accessattr & userattr, i wrote them as they are, and DC is capital,, as for what I need, well, in fact i need both, but costumers are more important for me; as i may create the agents manually(not too much agents). but actually I was trying to access customers through agents por...

Hi Giulio thanks a lot for your support and time. I tried your modification but unfortunately same thing happens. I want to make sure of something; $Self->{'AuthModule::LDAP::AccessAttr1'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr1'} = 'DN'; what should be written in these fields(member & ...

Hello First of all, I’m not a linux professional but I’m doing as good as I can. Well, I installed the OTRS on CentOS 7 and it worked fine, and that’s the good news. The problem is that I can’t sync with my Active directory users. I tried both RADIUS and LDAP sync, but unfortunately in vain Here is ...