Znuny and ((OTRS)) Community Edition

Is there any way to make OpenID work for both agents and customers interfaces?

tnks in advance

Hi guys, Hope someone can help me. Since yesterday two mail accounts configured in my otrs instance, fail to download email. Both accounts use outlook.office365.com as their imaps address. The username and password are correct: access is allowed via the web and the password has not expired. Other th...

Hi, we would like to implement the change of owners on tickets (according to our call center systems) with a simple UPDATE Query directly on database. The problem is that despite being able to change the owner on the database is not displayed via the web on the ticket. Only if you enter, for example...

Salve, vorremo implementare con una semplice Query UPDATE il cambio owner sui ticket in base ai nostri sistemi di call center. Il problema è che nonostante si riesca a cambiare l'owner sul database non viene visualizzato via web sul ticket. Solamente se si inserisce per esempio una nota o si modific...

Hi, this is my situation: I have 2 otrs system. 1) OTRS Version 3.3.10 2) OTRS Version 6.0.2 From web interface of first server, i can click (from inside ticket) "forward" to be able to send mail on 2° system and create a new ticket. but if before sending i upload a new attachment, on the ...

First of all, thank for yours time. About MaxEmailSize I knew it. I use that for allow (eventually) the emails that OTRS blocks. Unfortunately, our company use google's accounts "enterprise", that for what I know don't allow to change the limit for email size. So the limit currently is 25M...

hi, i've a question. in some cases it happens that otrs's log give this type of message: IMAPS: Can't fetch email 2 from xxxx@xxxxx.com/imap.xxxxx.com. Email too big (30118 KB - max 25600 KB) We have configured rsyslog to send mail if this event occour, to me and other admins. The problem is that or...

My manager is not convinced(I do not know why)to use the HAproxy's solution. then I tried to use the array's list of host. Like this: my @ldaplist = ( 'ldaps://server1', 'ldaps://server2'); and then: $Self->{'AuthModule::LDAP::Host'} = \@ldaplist; With a lower timeout works well. you think is a good...

ok thanks for the answer. I know a little bit HAProxy and is a good choice. But, what do you mean "add multiple hosts and a lower timeout to the OTRS configuration. This is supported by Net::LDAP"? in which part of the configuration? in this section of Config.pm? port => 636, timeout => 12...

hi guys, this is my server: SO: Centos 6.2 OTRS: 3.3.10 Apache: 2.2.15 I set the backend for authentication on ldap of Active direcory (port 636 / SSL) and It works. I wanted to set a second backend for the same domain but which points to another server infrastructure's. Basically it would be a way ...

ciao ragazzi, ho questa situazione nel nostro server di produzione: SO: Centos 6.2 OTRS: 3.3.10 Apache: 2.2.15 Ho impostato il backend per l'autenticazione sull'ldap di Active Direcory (porta 636/SSL) e Funziona. Volevo impostare un secondo backend per lo stesso dominio ma che punti ad un altro serv...