Znuny and ((OTRS)) Community Edition

Colleagues periodically receive messages from the monitoring service or from atomized business processes that do not have an active mailbox.
How do I set up the system so that messages are registered and all the notifications to this sender are not sent?

Good day, I encountered a problem when updating the OTRS from version 5.0.24 to 6.0.1 I follow the instructions of the Administrator of errors in the process of updating the database and there is no software installation. BUT after starting the updated version there is an error: file error - JSDataI...

Thank you so much. It really works.)

Thank you very much for your response. But maybe someone has a ready-made solutions with the description, thank in advance.

Good day,
for ease of use I would like to change the color of a few buttons in AgentTicketZoom window.
For example: Block - yellow, Freetext - green, Close - red.
Does anyone have a solution?

Good afternoon,
I helped this decision, only make it work, restart daemon.
viewtopic.php?f=53&t=32010&p=130619&hil ... pl#p130619

Sorry all working!
Thanks!

Hello i try your manual on OTRS 5.0.9 it doesn't work... I add at AgentCustomerTableView.tt: <center> <img class="UserPicture" src="http://my.global.arc.com/User%20Photos/Profile%20Pictures/GLOBAL_[% Data.UserLogin%]_LThumb.jpg" onerror='this.style.display = "none"'/> <...

I use OTRS 5.0.9 install this addon and it doesn't work...
I enable Frontend::ToolBarModule###4-ExternalURL but icon doesn't display...