Znuny and ((OTRS)) Community Edition

Kris1992

I have automatic answer to new tickets, is it possible to configure a few different answers according priority

Kris1992

Hello,
I can't remember how enable or disable permission to creating customers
Any ideas?

Thanks

Kris1992

Hello guys

I have a question. Is it possible, to add in this place ( look in attachment ), others information about client. I want to add other block on information, for example: text block? Is it possible? Thanks for reply

Kris1992

From? and how?

Thanks for reply

Kris1992

But how to do this? Any clues?

Kris1992

How do this? Please help

Kris1992

Hello, I found this thing on web. What you think about that KIX4OTRS, how to use that? How to install that? Is it good software?

Kris1992

But How?

Kris1992

I know that. But want to something like that: When I get a new ticket in OTRS who is Spam, then this Ticket is removed automatically.

Kris1992

How to do this? Automatically

Kris1992

I don't understund.

Kris1992

Where are the attachments on HDD in otrs ? Can anybody say something about that? Because I want to know that. When I creating backup my otrs sql base, attachments are in backup too?

Kris1992

How to do this. I used that link http://znuny.com/de/#!/addons.
#17
English is not my language. Sorry

Kris1992

It's all what I have.

Kris1992

No, I don't Have it

In SysConfig, in Znuny4OTRS I don't have Frontend::Agent::Ticket::MenuModule and I don't know why

Kris1992

No I don't have a ACL's

Kris1992

Hello
I Have a problem. Because my OTRS when I creating ticket, running very slow. In new ticket I must wait a few second.

Kris1992

I have this plugin, but still I can't mark my tickets as unread

Kris1992

Thank You

, I have one question. Can I in OTRS send message for other agent? Is it possible?

Kris1992

Hello is it posibble?

Kris1992

Hello is it possible? This thing is on right side of screen. Can I move this beneath the tickets? Thanks

Kris1992

Hello I have a stuip question

When using link when merge?

Kris1992

In Ticket -> Frontend::Agent. I can't see anything what will help in this case

any ideas? I want to see 'Accounted time' in ticket list is it possible?

Kris1992

Hello

Is it posibble to add this field in agent interface? When I'm scrolling my tickets?

Kris1992

Thanks a lot. I'm looking for another thing. I want to add field in otrs agent panel. "time units/accounted time" like a filter or something like that, is it possible?

Kris1992

How filtering emails in otrs from people who are not customer or agent?

Kris1992

I found the answer. I had a wrong mail address. Thanks. But now I have a problem with apache serwer because when otrs is running, this software filling too much my RAM and I dont know how fix this. Any ideas?

Kris1992

How to do this, hiden queue for customers but not for agents. Please help.

Kris1992

All time in otrs I have new ticket, again and again and again. In this topic. OTRS Scheduler Deamon Corn::Mail Account Feth. Inside this message I have that: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ...

Kris1992

Can I have one login panel for customer and for me? Please help. How I can do this?

Kris1992

Hello, I want to do something. Can I change a mainside in otrs in http://address/otrs/index.pl

I want to do one thing. In this address I can put in, both log in interfaces for me and customer? or in this address can I put in only customer interface?

Kris1992

Thanks for help

Kris1992

Can I remove ticket from my OTRS automatically?

Kris1992

Ok I repaired this problem. Thanks for help. You are great

Kris1992

Ok I have it but this file has a meny lines.

Kris1992

Yes i know that. Thanks for help. Yes I using Fedora system.
I done this step. I copied file "apache2-httpd.include.conf" in location /etc/httpd and then I can restart apache server :/ I know this is basic problem

When in /etc/httpd this file doesn't exist everything is ok.

Kris1992

Ok I sloved this problem, now I'm stuck in installing Apache web server. I choose : "yum install httpd mod_perl" and everything was done, until I choose "systemctl restart apache2.service" Then I saw "Failed to restart apache2.service: Unit apache2.service failed to load: No...

Kris1992

I don't want a cloud. I want to test a free version and check what I can do first. But I have a problem with instalation. I will send, what you want in the evening and maybe you can help me. Can you tell me what I can do in free version first? Because this page: https://www.otrs.com/wp-content/uploa...

Kris1992

When I using Your advice using this page: http://otrs.github.io/doc/manual/admin/ ... -otrs.html

I have a problem in 5 step. I think I installed good parts. But I don't have a statement: syntax OK

I don't know what I can do. I am not user of Linux system so I am beginner. Thanks for help.

Kris1992

Thanks for reply. I will try this. Which one is the best system(linux) for OTRS? Where is the most simple installation?

Kris1992

Hello, I am new here. I want to try this software. I want to install OTRS on Fedora 23. Is it possible? Which version? I need to tutorial how I can do this. English is not my language. Sorry for mistakes. I tried install this software and I have error in browser. "500 Internal server error"...

Kris1992

Thanks for help

Kris1992

Welcome, I want to know that, can I choose a polish language in OTRS free version. I waiting for reply. Thanks.

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