Znuny and ((OTRS)) Community Edition

avinashillindra

Even with Cpan I'm not able to install the necessary/required RPM's for installation.

avinashillindra

I tried installing using you, it is not perl package, following is the output: [root@helpdesk ~]# yum install "perl(XML::LibXSLT)" Loaded plugins: langpacks, ulninfo epel/x86_64/metalink | 9.0 kB 00:00:00 ol7_UEKR3 | 1.2 kB 00:00:00 ol7_addons | 1.2 kB 00:00:00 ol7_latest | 1.4 kB 00:00:00...

avinashillindra

I'm following installation document and executed following command:

yum install --nogpgcheck otrs-6.0.12-01.noarch.rpm

and encountering error which I mentioned in previous post.

avinashillindra

Dear Support, While installing OTRS 6 on OEL 7, facing an issue with perl below those are: Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch) Requires: perl(Template) Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch) Requires: perl(XML::LibXSLT) Please help me to fix the iss...

avinashillindra

Can you please provide the details of Commercial services and contact mail id to take it forward.

And please let us know what all services covered in this commercial services ?

avinashillindra

Sorry, I'm not much familiar with OTRS OS level. Can you please guide me what all logs I need to verify.

Regards,
Avinash Illindra

avinashillindra

Dear Support,

A strange behaviour started in our existing OTRS system.
From yesterday night fetched mail not deleting from system and keep on creating duplicate tickets.

Your kind support save us our daily activities and run our business smoothly.

Thanks in advance.

Regards,
Avinash Illindra

avinashillindra

Hi Jojo, As you suggested I have installed OEL 7.2 OS in new server and tried to install prerequisites of OTRS. Here are also I have faced few errors, below they're: Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch) Requires: perl(XML::LibXSLT) Error: Package: otrs-5.0.9-01.noarch (/otrs-...

avinashillindra

Dear Support, Can someone help me from my issues. Our instance details: OS : OEL 6.5 Current OTRS Version: 5.0.9 Upgrading Version: 6.0.4 While upgrading I am facing perl version issue. Existing version of perl is 5.10 for OTRS 6.0.4 required perl is 5.16. And I am not able to proceed with upgrade d...

avinashillindra

Can I have email id to forward those mails?

avinashillindra

Thanks Reneeb for reply.

But still it is not working as expected functionality.

avinashillindra

Yes, I tried that and updated the changes screenshot also here.

Can you please check those once and give me your feedback if need to change anything.

Regards,
Avinash Illindra

avinashillindra

Any update ???

avinashillindra

Any update?

avinashillindra

Thanks for your responses.

Please find the attached screenshot for better understanding what we required exactly.

Please check and let me know if any changes need to be done.

Thanks in advance.

Regards,
Avinash Illindra

avinashillindra

Thanks for your reference. Actually we have enable Dynamic field and linked the same dynamic field sysconfig Postmaster field name. If we change any content in subject it is not adding to same Reference ID ticket. Any other setups need to be done to use this External ticket option. Regards, Avinash ...

avinashillindra

We are expecting some guidance from OTRS guru's.

Thanks in advance.

Regards,
Avinash Illindra

avinashillindra

Any update?

avinashillindra

Hi,

Thanks for your response.

Please find the attached screenshots of our configuration details.

Please check and let us know if we need to change or any modifications.

TIA

Regards,
Avinash Illindra

avinashillindra

Hi OTRS Guru's, We have created an External Ticket as per the admin guide. But, we are not succeeded with our work. If we change something in Subject, new ticket getting created. Can someone please guide us if we need to add any other parameters or setups need to be done at OS level or Application l...

avinashillindra

Ok. Thanks for your reply.

avinashillindra

After disable also. It is showing on Notifications like New ticket creation, update, and etc...,

Any other location we need to disable the footer banner.

avinashillindra

Thanks dear.

It's already resolved.

avinashillindra

Any suggestions please.

avinashillindra

Hi OTRS guru,

As I'm new to OTRS system and as well as Apache web server.

Can someone guide to redirect the default url to only hostname.

Is this possible, if yes please guide me with proper guide. If no, what will be another alternate option.

TIA...

Regards,
Avinash Illindra

avinashillindra

As you suggested also we are receiving Powered by OTRS on ticket notifications.

Any suggestions?

Regards,
Avinash Illindra

avinashillindra

Sorry, it is 5.0.9

avinashillindra

I'm not able to find Footer.dtl.

I'm using 5.0.10 version of OTRS, can someone please help me.

Regards,
Avinash Illindra

avinashillindra

That is true. But, if suppose we created two times same user with minor changes. I was asking about in that scenario.

avinashillindra

Ok sure. Thanks for your responses.

Is there any backend table to delete unwanted agent. I'm using mysql with OTRS 5.0.8

avinashillindra

Noted. Thanks for your solution. Now we are not receiving any bounce mails like previous.

Thanks a ton for your response.

avinashillindra

Thanks for your prompt response.

But, I was not able to install the provide package. as it is asking "ImportExport 5.0.1 or higher ".

Can you please guide me if it can be install even with lower version.

avinashillindra

Oh sorry. No.

Is it mandatory to restart Daemon after changing anything at configuration level.

New to OTRS so not aware about it.

avinashillindra

Dear OTRS Guru's,

Is there any possible way to add multiple agents with any script? If yes, please let me know the steps or any guide to do the same.

TIA

Regards,
Avinash Illindra

avinashillindra

Any update?

avinashillindra

Hi,

As suggested by you, I have disabled Daemon::SchedulerCronTaskManager::Task##FetchMail and Daemon::SchedulerCronTaskManager::Task##FetchMailSSL. Still I am receiving those error mails.

Please suggest.

Regards,
Avinash Illindra

avinashillindra

I'm able to reply, receive, and Auto Replies, notifications are working fine. Fetch mail also working fine. But, don't understand why that error message firing us continuously. Per day it fire 20K mails. Can you please let me know if any changes needed at configuration level. TIA. Regards, Avinash I...

avinashillindra

Hi Reneeb, As per your suggestion, I have disabled FetchMailSSL setting under Daemon -> Daemon::SchedulerCronTaskManager::Task. After disable also I receiving mails system. FYI.. I am receiving error mail related to FetchMail and also FetchMailSSL. Please let me know any modifications needed in the ...

avinashillindra

Hi Renneb, Thanks for your information. But, we are getting the error message. Can you please let me know why error message coming. Below is the few error message I'm getting into mails: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-0 Perl: 5.10.1 OS:...

avinashillindra

Thanks for your response.

If we change the Email id over there, Issue will be resolved or changed email address will receive all the bounce mails.

Regards,
Avinash Illindra

avinashillindra

I am also facing the same kind of problem.

Any OTRS guru can help us for the same.

TIA.

Regards,
Avinash Illindra

avinashillindra

Any help?

avinashillindra

Any help from some OTRS guru's

avinashillindra

Hi Team, I can these error messages frequently in System Log. Can someone guide me any configuration missed or any setup need to modify: Below are the frequent error: There was an error executing Fetch() in Kernel::System::FetchMail: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::Daemon...

avinashillindra

Can someone do the needful please.

avinashillindra

Agents or Admin or CC'ed people are not receiving ticket creation notifications.

Can someone suggest/guide me if any changes need to be done.

TIA.

Best Regards,
Avinash Illindra

avinashillindra

Hi Reneeb,

Thanks for your confirmation and as well as an information.

Regards,
Avinash Illindra

avinashillindra

Any suggestions or help

avinashillindra

Email's are deleting from Mail box once Ticket got generated.

Any changes needed at configuration side.

TIA

Regards,
Avinash Illindra

avinashillindra

Sure Jojo, Once our requirement suites with OTRS. We will take support for sure.

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