Search found 60 matches

by avinashillindra
10 Jan 2019, 10:13
Forum: Help
Topic: Unable to install OTRS 6 on OEL 7
Replies: 8
Views: 5561

Re: Unable to install OTRS 6 on OEL 7

Even with Cpan I'm not able to install the necessary/required RPM's for installation.
by avinashillindra
14 Nov 2018, 06:35
Forum: Help
Topic: Unable to install OTRS 6 on OEL 7
Replies: 8
Views: 5561

Re: Unable to install OTRS 6 on OEL 7

I tried installing using you, it is not perl package, following is the output: [root@helpdesk ~]# yum install "perl(XML::LibXSLT)" Loaded plugins: langpacks, ulninfo epel/x86_64/metalink | 9.0 kB 00:00:00 ol7_UEKR3 | 1.2 kB 00:00:00 ol7_addons | 1.2 kB 00:00:00 ol7_latest | 1.4 kB 00:00:00 No packag...
by avinashillindra
14 Nov 2018, 06:11
Forum: Help
Topic: Unable to install OTRS 6 on OEL 7
Replies: 8
Views: 5561

Re: Unable to install OTRS 6 on OEL 7

I'm following installation document and executed following command:

yum install --nogpgcheck otrs-6.0.12-01.noarch.rpm

and encountering error which I mentioned in previous post.
by avinashillindra
13 Nov 2018, 18:28
Forum: Help
Topic: Unable to install OTRS 6 on OEL 7
Replies: 8
Views: 5561

Unable to install OTRS 6 on OEL 7

Dear Support, While installing OTRS 6 on OEL 7, facing an issue with perl below those are: Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch) Requires: perl(Template) Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch) Requires: perl(XML::LibXSLT) Please help me to fix the iss...
by avinashillindra
07 Mar 2018, 07:09
Forum: General
Topic: Fetched mail not deleting from mail box
Replies: 5
Views: 3300

Re: Fetched mail not deleting from mail box

Can you please provide the details of Commercial services and contact mail id to take it forward.

And please let us know what all services covered in this commercial services ?
by avinashillindra
06 Mar 2018, 14:49
Forum: General
Topic: Fetched mail not deleting from mail box
Replies: 5
Views: 3300

Re: Fetched mail not deleting from mail box

Sorry, I'm not much familiar with OTRS OS level. Can you please guide me what all logs I need to verify.

Regards,
Avinash Illindra
by avinashillindra
06 Mar 2018, 13:23
Forum: General
Topic: Fetched mail not deleting from mail box
Replies: 5
Views: 3300

Fetched mail not deleting from mail box

Dear Support,

A strange behaviour started in our existing OTRS system.
From yesterday night fetched mail not deleting from system and keep on creating duplicate tickets.

Your kind support save us our daily activities and run our business smoothly.

Thanks in advance.

Regards,
Avinash Illindra
by avinashillindra
19 Feb 2018, 07:11
Forum: General
Topic: Upgrade to OTRS 6 from OTRS 5.0.9 version
Replies: 3
Views: 693

Re: Upgrade to OTRS 6 from OTRS 5.0.9 version

Hi Jojo, As you suggested I have installed OEL 7.2 OS in new server and tried to install prerequisites of OTRS. Here are also I have faced few errors, below they're: Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch) Requires: perl(XML::LibXSLT) Error: Package: otrs-5.0.9-01.noarch (/otrs-...
by avinashillindra
17 Feb 2018, 16:59
Forum: General
Topic: Upgrade to OTRS 6 from OTRS 5.0.9 version
Replies: 3
Views: 693

Upgrade to OTRS 6 from OTRS 5.0.9 version

Dear Support, Can someone help me from my issues. Our instance details: OS : OEL 6.5 Current OTRS Version: 5.0.9 Upgrading Version: 6.0.4 While upgrading I am facing perl version issue. Existing version of perl is 5.10 for OTRS 6.0.4 required perl is 5.16. And I am not able to proceed with upgrade d...
by avinashillindra
24 Jun 2016, 06:38
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Can I have email id to forward those mails?
by avinashillindra
22 Jun 2016, 13:09
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Thanks Reneeb for reply.

But still it is not working as expected functionality.
by avinashillindra
22 Jun 2016, 09:17
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Yes, I tried that and updated the changes screenshot also here.

Can you please check those once and give me your feedback if need to change anything.

Regards,
Avinash Illindra
by avinashillindra
22 Jun 2016, 07:46
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Any update ???
by avinashillindra
10 Jun 2016, 08:27
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Any update?
by avinashillindra
08 Jun 2016, 07:49
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Thanks for your responses.

Please find the attached screenshot for better understanding what we required exactly.

Please check and let me know if any changes need to be done.

Thanks in advance.

Regards,
Avinash Illindra
by avinashillindra
07 Jun 2016, 06:06
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Thanks for your reference. Actually we have enable Dynamic field and linked the same dynamic field sysconfig Postmaster field name. If we change any content in subject it is not adding to same Reference ID ticket. Any other setups need to be done to use this External ticket option. Regards, Avinash ...
by avinashillindra
06 Jun 2016, 13:13
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

We are expecting some guidance from OTRS guru's.

Thanks in advance.

Regards,
Avinash Illindra
by avinashillindra
06 Jun 2016, 06:49
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Any update?
by avinashillindra
02 Jun 2016, 13:00
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

Re: External Ticket Utilization

Hi,

Thanks for your response.

Please find the attached screenshots of our configuration details.

Please check and let us know if we need to change or any modifications.

TIA

Regards,
Avinash Illindra
by avinashillindra
01 Jun 2016, 13:44
Forum: General
Topic: External Ticket Utilization
Replies: 19
Views: 1247

External Ticket Utilization

Hi OTRS Guru's, We have created an External Ticket as per the admin guide. But, we are not succeeded with our work. If we change something in Subject, new ticket getting created. Can someone please guide us if we need to add any other parameters or setups need to be done at OS level or Application l...
by avinashillindra
26 Apr 2016, 06:10
Forum: Help
Topic: How to redirect /otrs/index to hostname
Replies: 3
Views: 399

Re: How to redirect /otrs/index to hostname

Ok. Thanks for your reply.
by avinashillindra
25 Apr 2016, 11:39
Forum: Help
Topic: [SOLVED] disable footer
Replies: 10
Views: 3137

Re: [SOLVED] disable footer

After disable also. It is showing on Notifications like New ticket creation, update, and etc...,

Any other location we need to disable the footer banner.
by avinashillindra
25 Apr 2016, 10:45
Forum: Help
Topic: How to redirect /otrs/index to hostname
Replies: 3
Views: 399

Re: How to redirect /otrs/index to hostname

Any suggestions please.
by avinashillindra
22 Apr 2016, 14:01
Forum: Help
Topic: How to redirect /otrs/index to hostname
Replies: 3
Views: 399

How to redirect /otrs/index to hostname

Hi OTRS guru,

As I'm new to OTRS system and as well as Apache web server.

Can someone guide to redirect the default url to only hostname.

Is this possible, if yes please guide me with proper guide. If no, what will be another alternate option.

TIA...

Regards,
Avinash Illindra
by avinashillindra
22 Apr 2016, 11:52
Forum: Help
Topic: [SOLVED] disable footer
Replies: 10
Views: 3137

Re: [SOLVED] disable footer

As you suggested also we are receiving Powered by OTRS on ticket notifications.

Any suggestions?

Regards,
Avinash Illindra
by avinashillindra
22 Apr 2016, 07:12
Forum: Help
Topic: [SOLVED] disable footer
Replies: 10
Views: 3137

Re: [SOLVED] disable footer

Sorry, it is 5.0.9
by avinashillindra
21 Apr 2016, 17:51
Forum: Help
Topic: [SOLVED] disable footer
Replies: 10
Views: 3137

Re: [SOLVED] disable footer

I'm not able to find Footer.dtl.

I'm using 5.0.10 version of OTRS, can someone please help me.

Regards,
Avinash Illindra
by avinashillindra
15 Apr 2016, 11:49
Forum: Help
Topic: Is there any possible way to add multiple agents with any script?
Replies: 9
Views: 806

Re: Is there any possible way to add multiple agents with any script?

That is true. But, if suppose we created two times same user with minor changes. I was asking about in that scenario.
by avinashillindra
15 Apr 2016, 10:45
Forum: Help
Topic: Is there any possible way to add multiple agents with any script?
Replies: 9
Views: 806

Re: Is there any possible way to add multiple agents with any script?

Ok sure. Thanks for your responses.


Is there any backend table to delete unwanted agent. I'm using mysql with OTRS 5.0.8
by avinashillindra
15 Apr 2016, 10:42
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Noted. Thanks for your solution. Now we are not receiving any bounce mails like previous.

Thanks a ton for your response.
by avinashillindra
15 Apr 2016, 08:23
Forum: Help
Topic: Is there any possible way to add multiple agents with any script?
Replies: 9
Views: 806

Re: Is there any possible way to add multiple agents with any script?

Thanks for your prompt response.

But, I was not able to install the provide package. as it is asking "ImportExport 5.0.1 or higher ".

Can you please guide me if it can be install even with lower version.
by avinashillindra
15 Apr 2016, 08:15
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Oh sorry. No.

Is it mandatory to restart Daemon after changing anything at configuration level.

New to OTRS so not aware about it.
by avinashillindra
15 Apr 2016, 06:47
Forum: Help
Topic: Is there any possible way to add multiple agents with any script?
Replies: 9
Views: 806

Is there any possible way to add multiple agents with any script?

Dear OTRS Guru's,

Is there any possible way to add multiple agents with any script? If yes, please let me know the steps or any guide to do the same.

TIA

Regards,
Avinash Illindra
by avinashillindra
15 Apr 2016, 06:37
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Any update?
by avinashillindra
13 Apr 2016, 16:10
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Hi,

As suggested by you, I have disabled Daemon::SchedulerCronTaskManager::Task##FetchMail and Daemon::SchedulerCronTaskManager::Task##FetchMailSSL. Still I am receiving those error mails.

Please suggest.

Regards,
Avinash Illindra
by avinashillindra
13 Apr 2016, 05:17
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

I'm able to reply, receive, and Auto Replies, notifications are working fine. Fetch mail also working fine. But, don't understand why that error message firing us continuously. Per day it fire 20K mails. Can you please let me know if any changes needed at configuration level. TIA. Regards, Avinash I...
by avinashillindra
12 Apr 2016, 14:04
Forum: General
Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Replies: 10
Views: 3446

Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Hi Reneeb, As per your suggestion, I have disabled FetchMailSSL setting under Daemon -> Daemon::SchedulerCronTaskManager::Task. After disable also I receiving mails system. FYI.. I am receiving error mail related to FetchMail and also FetchMailSSL. Please let me know any modifications needed in the ...
by avinashillindra
12 Apr 2016, 12:04
Forum: General
Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Replies: 10
Views: 3446

Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Hi Renneb, Thanks for your information. But, we are getting the error message. Can you please let me know why error message coming. Below is the few error message I'm getting into mails: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-0 Perl: 5.10.1 OS:...
by avinashillindra
12 Apr 2016, 09:16
Forum: General
Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Replies: 10
Views: 3446

Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Thanks for your response.

If we change the Email id over there, Issue will be resolved or changed email address will receive all the bounce mails.

Regards,
Avinash Illindra
by avinashillindra
12 Apr 2016, 07:07
Forum: General
Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Replies: 10
Views: 3446

Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

I am also facing the same kind of problem.

Any OTRS guru can help us for the same.

TIA.

Regards,
Avinash Illindra
by avinashillindra
12 Apr 2016, 07:02
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Any help?
by avinashillindra
07 Apr 2016, 07:24
Forum: General
Topic: Help
Replies: 11
Views: 1433

Re: Help

Any help from some OTRS guru's
by avinashillindra
06 Apr 2016, 15:13
Forum: General
Topic: Help
Replies: 11
Views: 1433

Help

Hi Team, I can these error messages frequently in System Log. Can someone guide me any configuration missed or any setup need to modify: Below are the frequent error: There was an error executing Fetch() in Kernel::System::FetchMail: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::Daemon...
by avinashillindra
04 Apr 2016, 15:00
Forum: General
Topic: Agents or CC'ed people are not receiving ticket creation notifications
Replies: 2
Views: 453

Agents or CC'ed people are not receiving ticket creation notifications

Agents or Admin or CC'ed people are not receiving ticket creation notifications.

Can someone suggest/guide me if any changes need to be done.

TIA.

Best Regards,
Avinash Illindra
by avinashillindra
04 Apr 2016, 08:08
Forum: General
Topic: Mail's deleted from Mail box
Replies: 3
Views: 337

Re: Mail's deleted from Mail box

Hi Reneeb,

Thanks for your confirmation and as well as an information.

Regards,
Avinash Illindra
by avinashillindra
04 Apr 2016, 07:31
Forum: General
Topic: Mail's deleted from Mail box
Replies: 3
Views: 337

Re: Mail's deleted from Mail box

Any suggestions or help
by avinashillindra
01 Apr 2016, 13:49
Forum: General
Topic: Mail's deleted from Mail box
Replies: 3
Views: 337

Mail's deleted from Mail box

Email's are deleting from Mail box once Ticket got generated.

Any changes needed at configuration side.

TIA

Regards,
Avinash Illindra
by avinashillindra
01 Apr 2016, 08:04
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3400

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Sure Jojo, Once our requirement suites with OTRS. We will take support for sure.