Znuny and ((OTRS)) Community Edition

Hey, I would like to get more then one e-mail from OTRS per day for pending tickets. As far as I see, the check for pending tickets is done in Daemon::SchedulerCronTaskManager::Task###TicketPendingCheck But how do I change the interval for sending mails from once a day to every 12 hours or even bett...

Problem still exists with 6.0.2

Nobody an idea?

Thank you

Hey, just updated my OTRS Free from 5.0.24 to 6.0.1 Updatescripts runs without errors and I also set the right permissions, but if I login, goto QueueView and click on a queue (with 7 active tickets) it takes about 7-8 seconds to to load the page. It doesnt deppend on the used browser/CPU/DB-connect...

Hello, I would like to create two tickets from one mail. The mail contains a TO: abc@mydomain.com and a CC: def@mydomain.com header. Booth address exists as filters for different queues (using PostMaster::PreFilterModule) , The problem is that only one ticket is created for the "abc" queue...

Nobody any idear?

Hey everybody,

from the AgentTicketQueue-view: If a users locks a ticket the syste redirects him to the detail view of the just locked ticket.

Can I change this behavior, so that the user stays in the TicketQueue?

Already tried to find a config param, but without success

Thanks for your help!

Vielen Dank reneeb!

{Ubuntu 14.04, Apache 2.4.7, OTRS 5.0.7) Hallo OTRS-Community, ich würde gerne den Header X-Powered-By: "OTRS..." entfernen. Da ich eigentlich ungern in der generierenden Header.dtl etwas anpassen will, habe ich folgende Zeile in die apache2.conf eingetragen: Header unset X-Powered-By Leid...