Search found 16 matches

by Rasputin80
26 Jun 2017, 10:59
Forum: Hilfe
Topic: CMDB Vorfallstatus (Incident State) Feld entfernen
Replies: 5
Views: 1505

Re: CMDB Vorfallstatus (Incident State) Feld entfernen

Hallo,

Ich refreshe das mal, ja, wäre es möglich in der Maske, zumindest den "Vorfallstatus" auszublenden?

LG
Oli
by Rasputin80
23 Mar 2017, 10:29
Forum: Help
Topic: Error 500 after upgrade to OTRS 4.0.22
Replies: 4
Views: 1094

Re: Error 500 after upgrade to OTRS 4.0.22

Alot :) [root@otrs-test otrs]# ./bin/otrs.PackageManager.pl -a list +----------------------------------------------------------------------------+ | Name: DynamicFieldITSMConfigItem | Version: 4.0.3 | Name: FAQ | Version: 4.0.5 | Name: GeneralCatalog | Version: 4.0.22 | Name: ImportExport | Version:...
by Rasputin80
22 Mar 2017, 15:38
Forum: Help
Topic: Error 500 after upgrade to OTRS 4.0.22
Replies: 4
Views: 1094

Error 500 after upgrade to OTRS 4.0.22

Hello All, We did just upgraded out OTRS4 to Patchlevel 22 and receiving a 500 Internal Server Error. Perl Modules are uptodate, and we followed the Guide to update. RebuildConfig is done too. Http error logs says: [Wed Mar 22 14:28:57 2017] -e: (in cleanup) Can't call method "Get" on an undefined v...
by Rasputin80
11 Jan 2017, 16:38
Forum: General
Topic: How to get the Change-State by Perl
Replies: 3
Views: 631

Re: How to get the Change-State by Perl

So actually that should work?

Code: Select all

my $Change = $ITSMChangeObject->ChangeGet(
			UserID   => $Self->{UserID},
			ChangeID => $WorkOrder->{ChangeID},
			
	);
		
	my $ChangeState = $Change->{ChangeState};
by Rasputin80
11 Jan 2017, 15:55
Forum: General
Topic: How to get the Change-State by Perl
Replies: 3
Views: 631

How to get the Change-State by Perl

Hello, We are using a customzied Version of AgentChangesInEventCalendarEvents.pm (https://github.com/reneeb/otrs-ChangesInEventCalendar/blob/master/Custom/Kernel/Modules/AgentChangesInEventCalendarEvents.pm) and i'm unsure how i get the Change-State (text) in to a Variable, our change states comes f...
by Rasputin80
02 Jan 2017, 17:22
Forum: General
Topic: General Catalog / Class: Sorting of Numbers
Replies: 5
Views: 1243

Re: General Catalog / Class: Sorting of Numbers

crythias wrote:or leading zeros in text field
Of course, but that dosent look that nice....
by Rasputin80
22 Dec 2016, 11:53
Forum: General
Topic: General Catalog / Class: Sorting of Numbers
Replies: 5
Views: 1243

Re: General Catalog / Class: Sorting of Numbers

If i understand you, its not that easy to get that soring right?
Im not sure if i go trying to change the fields in the DB direct :)
by Rasputin80
20 Dec 2016, 13:18
Forum: General
Topic: General Catalog / Class: Sorting of Numbers
Replies: 5
Views: 1243

General Catalog / Class: Sorting of Numbers

Hello,

Anybody got an Idea how i get those number correct sorted, see screenshot. The order is exactly the same in the Dropdown in the Config Items.

Image


Many thanks
Oliver
by Rasputin80
29 Sep 2016, 16:36
Forum: Hilfe
Topic: REST-Webservice + PATCH
Replies: 8
Views: 1949

Re: REST-Webservice + PATCH

Du hast wohl recht, was mich verundert ist das es halt mit POST geht, aber nicht mit PATCH, nur kann ich das Tool nicht anfassen wo mir den PATCH bringt.
Um das Debug und Output anzupassen fehlt mir wohl das nötige Perl knowhow.

Lieber Gruss
Oli
by Rasputin80
29 Sep 2016, 14:38
Forum: Hilfe
Topic: REST-Webservice + PATCH
Replies: 8
Views: 1949

Re: REST-Webservice + PATCH

Hello,

Möchte dies gerne mal nochmals pushen, ob hier mir jemand evt. noch weiter helfen kann.

LG
by Rasputin80
03 Jun 2016, 13:49
Forum: Hilfe
Topic: REST-Webservice + PATCH
Replies: 8
Views: 1949

Re: REST-Webservice + PATCH

Hallo, anbei das JSON, das von JIRA an OTRS übermittelt wird: PATCH /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/36460?UserLogin=svc_otrs_webservice&Password=xxx HTTP/1.1 Content-Length: 186 Content-Type: application/json; charset=UTF-8 Host: otrs-test.swica.ch Connecti...
by Rasputin80
01 Jun 2016, 12:14
Forum: Hilfe
Topic: REST-Webservice + PATCH
Replies: 8
Views: 1949

Re: REST-Webservice + PATCH

Hat hier niemand eine Idee/Vermutung? Habe mittlerweile auf 4.0.17 aktualisiert, problem besteht immer noch....
by Rasputin80
26 May 2016, 14:38
Forum: Hilfe
Topic: REST-Webservice + PATCH
Replies: 8
Views: 1949

REST-Webservice + PATCH

Guten Tag, Nach langem suchen und leider immer noch keine Lösung gefunden, hoffe ich auf den heissen Tip hier. Wir nutzen ein Addon welches unteranderem per PATCH ein Ticket in OTRS ändert: GenericTicketConnectorREST/Ticket/36457?UserLogin=svc_otrs_webservice&Password=xxxxx -> application/json wird ...
by Rasputin80
29 Feb 2016, 22:47
Forum: Allgemeines
Topic: IP-Adresse sichtbar machen in Logs
Replies: 4
Views: 896

Re: IP-Adresse sichtbar machen in Logs

Code: Select all

(REMOTE_ADDR: ::1).
::1 ist IPv6 und dein localhost.

Mer kann ich dazu auch nicht sagen, aber evt. bringt dich das weiter, vorallem weil localhost.
by Rasputin80
29 Feb 2016, 22:34
Forum: Allgemeines
Topic: C# TicketCreate über Webservice
Replies: 1
Views: 700

Re: C# TicketCreate über Webservice

Hab das alles mittels Powershell/JSON gebaut, falls interesse -> PM/Antwort hier. Falls nur C# lösung gewünscht kann ich nicht liefern.
by Rasputin80
29 Feb 2016, 20:08
Forum: General
Topic: Simple Event-Trigger on a dynamic field
Replies: 0
Views: 350

Simple Event-Trigger on a dynamic field

Hiho, Just created a new dynamic field, which is emtpy when i create a new incidient. By an Update of the incident, the Dynamic Field gets a Value. With the Generic Agent in the Admin i created an Event Trigger on: TicketDynamicFieldUpdate_MYFIELD with that trigger i want to change the state of my i...