Search found 5 matches

by janArbeit
21 Mar 2016, 12:22
Forum: Help
Topic: Old tickets not recognized after changing Ticket::NumberGenerator
Replies: 1
Views: 418

Re: Old tickets not recognized after changing Ticket::NumberGenerator

We are also planning to change the number generator, however we already use OTRS 4. If somebody had similar problems or if it is clear that this change needs to migrate old tickets in OTRS 3, is this true also for OTRS 4?
by janArbeit
21 Mar 2016, 12:19
Forum: Help
Topic: Ticket ID instead ticket number in frontend
Replies: 1
Views: 451

Re: Ticket ID instead ticket number in frontend

I would also like the idea to have formal long numbers for communication with customers, but internally we often use the ticket ID from the URL at the telephone if we talk about a ticket, because our real ticket number is much to long to talk about. Ideally one could also activate a Ticket ID search...
by janArbeit
21 Mar 2016, 12:16
Forum: Help
Topic: Dynamic Field - Show link as list of links
Replies: 3
Views: 815

Re: Dynamic Field - Show link as list of links

This is only a plugin for OTRS 3.x, but thanks for the idea. In our KIX4OTRS installation the links disappeared from the sidetab, i.e. one has to manually open the Links Tab, which won't be a solution currently. However I also would like to have the links in the sidebar again and am working on that,...
by janArbeit
25 Feb 2016, 10:33
Forum: Howtos
Topic: Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu
Replies: 4
Views: 29118

Re: Disable OTRS Rich Text Editor (CKEditor) Right-Click Menu

Is it possible to hide the table button from the button list? Because I fear if the ckeditor context menu is disabled somebody won't realize that tables cannot be changed anymore. Maybe somebody starts with a initial table configuration and edits it for a long time and then realizes no more rows can...
by janArbeit
25 Feb 2016, 10:31
Forum: Help
Topic: Dynamic Field - Show link as list of links
Replies: 3
Views: 815

Dynamic Field - Show link as list of links

Is it possible to have one dynamic text field where Agents enter a white space separated list of URLs and these links are clickable in the ticket information? Currently this works for one URL by using [% Data.FieldName %] as value for show link and this works fine.