Search found 7 matches

by luizfernandogondin
19 Jan 2016, 12:44
Forum: Geral
Topic: Relatorios no OTRS
Replies: 4
Views: 2282

Re: Relatorios no OTRS

Obrigado pela resposta Marcos! O problema não são as querys em si, mas onde colocá-las para que fiquem disponíveis para os agentes gerarem os relatórios. Eu não manjo nada de programação, então saí pesquisando e testando trechos de códigos por ai que prometiam milagres mas não funcionavam hahahah De...
by luizfernandogondin
18 Jan 2016, 15:08
Forum: Geral
Topic: Relatorios no OTRS
Replies: 4
Views: 2282

Re: Relatorios no OTRS

Bom dia! Já que ninguém respondeu, eu abri o mesmo tópico no fórum em Inglês. Para quem quiser seguir ou achar relevante o que foi postado la, segue o link:

viewtopic.php?f=53&t=31135
by luizfernandogondin
12 Jan 2016, 11:08
Forum: General
Topic: OTRS Reports
Replies: 6
Views: 2794

Re: OTRS Reports

Hi eandrex! Thx for your help :-) U're saving lives here! Yep, iam using OTRS v4 and I was able to create the SQL box inside stats with your script, but what I meant is that I can build reports via SQL queries and it would be great if we could do it using the stats window settings, like permissions ...
by luizfernandogondin
11 Jan 2016, 15:51
Forum: General
Topic: OTRS Reports
Replies: 6
Views: 2794

Re: OTRS Reports

Thanks for your answer eandrex! Yeah, the SQL box helped me a lot! (Wondering how I did not see that before! hehehe) It would be great if the customers (that is actually agents from another departments) could generate their reports by themselves. I'll google it for how to create new frontends and se...
by luizfernandogondin
04 Jan 2016, 14:09
Forum: General
Topic: OTRS Reports
Replies: 6
Views: 2794

Re: OTRS Reports

Hi Jojo! Thanks for replying. I tried to create reports using the stats module but they never get to work properly :P The most wanted report on my company is the most (first 10) departaments that open tickets, the top users that open tickets, so they can analyze trends and act more effectly on the p...
by luizfernandogondin
04 Jan 2016, 13:42
Forum: General
Topic: OTRS Reports
Replies: 6
Views: 2794

OTRS Reports

Hi guys! I'm starting to evaluate OTRS as a service desk software for my company and I've been reading and testing for the past 3 months. I've been able to set everything right (except for skins, but it's not a big deal) and the reports I needed. First I created a thread in portuguese area (since Ia...
by luizfernandogondin
23 Dec 2015, 18:15
Forum: Geral
Topic: Relatorios no OTRS
Replies: 4
Views: 2282

Relatorios no OTRS

Bom dia! Pessoal, pelo que eu andei lendo, essa é uma das (senão a pior) parte do OTRS. Estou avaliando o aplicativo (inclusive ja tenho uma base bem configurada com serviços, agentes, usuarios e etc. Através de vários plugins eu consegui fazer tudo o que eu precisava para colocar o sistema em produ...