Znuny and ((OTRS)) Community Edition

This is an old thread. If you look at the customer side and go to the page you want the customer to see, you'll get a better hint as to what is needed. Hi crythias, thanks for your answer. Unfortunately, even if I tried in any possible way (for me) looking at the customer side to understand wich co...

Try this: Edit Config Settings in Ticket -> Frontend::Customer CustomerFrontend::CommonParam###Action Default value: CustomerTicketOverview Change it to: CustomerTicketOverview;Subaction=CompanyTickets Defines the default used Frontend-Module if no Action parameter given in the url on the customer ...

Update - The below coding allows you to have a single file to maintain with just a line of code for your AgentTicketFreeText, AgentTicketEmail, and AgentTicketPhone templates. Create a file called DynamicTicketType.tt in the template folder: ... Then, include near the top of any template (such as A...