Search found 10 matches

by mathieu2
28 Dec 2015, 16:17
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

what i'm saying is that we cannot log in via the otrs interface with our ldap credentials
by mathieu2
24 Dec 2015, 14:37
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

I deleted all my staging vms and just tried the migration only on the otrs4 prod, i succesfully done all the steps here https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html I have the index page otrs5 but when i try to login (ldap credential) nothing happen (when i try a wrong username...
by mathieu2
16 Dec 2015, 17:03
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

maybe this script does'nt work if the otrs database is not on the same server ? how can i do this please cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 ? http://dev.mysql.com/doc/refman/5.7/en/connecting.html -h mysql-prod.mydomain.com But make sure you have a backup of y...
by mathieu2
16 Dec 2015, 16:14
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

Jojo was telling you that you unnecessarily ran the upgrade script on an existing v5 database. not that it was called otrs5, but that it was already v5. root@otrs[14:20]:cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 Enter password: ERROR 1061 (42000) at line 4: Duplicate...
by mathieu2
15 Dec 2015, 10:55
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

anyone ?
by mathieu2
03 Dec 2015, 16:12
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

you're applying the DB Update script on a OTRS5 database. it seems that i have an error with a foreign key constraint ? MariaDB [(none)]> SHOW ENGINE INNODB STATUS; ... | InnoDB | | ===================================== 151203 15:05:28 INNODB MONITOR OUTPUT ===================================== Per...
by mathieu2
03 Dec 2015, 16:07
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

you're applying the DB Update script on a OTRS5 database. yes my otrs database name is "otrs5" not "otrs" MariaDB [otrs5]> SHOW DATABASES; +--------------------+ | Database | +--------------------+ | information_schema | | mysql | | otrs5 | | performance_schema | | test | +--------------------+ 5 r...
by mathieu2
03 Dec 2015, 14:22
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

Re: OTRS 4 to 5 migration

root@otrs[14:20]:cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 Enter password: ERROR 1061 (42000) at line 4: Duplicate key name 'link_relation_list_source' ERROR 1061 (42000) at line 5: Duplicate key name 'link_relation_list_target' ERROR 1050 (42S01) at line 9: Table 'sc...
by mathieu2
02 Dec 2015, 18:22
Forum: General
Topic: OTRS 4 to 5 migration
Replies: 13
Views: 2905

OTRS 4 to 5 migration

I am upgrading otrs4 to otrs5 and i have an issue with the database migration step 6.2: https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html root@otrs[15:38]:su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs Migration started... Step 1 of 17: Refresh configuration cache... I...
by mathieu2
02 Dec 2015, 18:17
Forum: Général
Topic: Migration otrs 4 a 5
Replies: 0
Views: 10884

Migration otrs 4 a 5

Je suis chargé de la migration du serveur otrs4 a otrs5, je rencontre une erreur lors de la migration de la base https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html , step 6.2: root@otrs[15:38]:su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs Migration started... Step 1 of...