Search found 2 matches
Search found 2 matches • Page 1 of 1
- 09 Sep 2017, 00:04
- Forum: General
- Topic: import duplicates configuration items
- Replies: 5
- Views: 8029
To anyone out searching for the answer I finally figured something out at least. The identifier on the import can not start with a number 0. You can not use the CONFIGITEM# as your identifier. once I created a uniqueID and started it with the Alphabet, I was able to get the record to update instead ...
- 23 Sep 2015, 17:56
- Forum: Howtos
- Topic: Push a linux email through otrs as ticket
- Replies: 1
- Views: 4130
I'm looking for a similar answer. I have my equipment on my WAN send alerts directly to the otrs user. I can see the mail get into the otrs users mailbox then disappear moments later, but a ticket is never generated and nothing in the logs. I am migrating from Debian to Centos 6.7 and it worked prop...