Znuny and ((OTRS)) Community Edition

Update - The below coding allows you to have a single file to maintain with just a line of code for your AgentTicketFreeText, AgentTicketEmail, and AgentTicketPhone templates. Create a file called DynamicTicketType.tt in the template folder: [% WRAPPER JSOnDocumentComplete %] <script type="text...

Works for OTRS 4.x. This does it dynamically rather than having to specify every Dynamic Field explicitly. 'optionx' are the DynamicField names. Map is set up in first few lines of code as 'field_map'. Basing it on Queue instead of TicketType would, of course, use #Dest instead of #TypeID. [% WRAPPE...