Znuny and ((OTRS)) Community Edition

Thanks for quick reply. I know OTRS Appliance is no more supported over 4.0.8 but my company used it for a long time with many customizations. So it's hard it to change to the latest non-appliance version. We'll change this... one day :? Any way, here is the output of apache2 -l : Compiled in module...

Hello, I was using OTRS Appliance 4.0.3 and, after the upgrade to version 4.0.8, the services center shows me MPM Model in red color with this message : OTRS requires apache to be run with the 'prefork' MPM model. I tryed to enable prefork model instead of worker with a2enmod and a2dismod in Shell b...

Bonjour, J'utilisais précédemment la version 4.0.3 de l'appliance OTRS et, suite à la mise à jour vers la version 4.0.8, le centre des services indique MPM model en erreur : OTRS requires apache to be run with the 'prefork' MPM model. J'ai cherché à activer le model prefork via le Shell avec les com...

Hi all! I'm using OTRS 4.0.3 appliance for few monthes. It's running with PostgreSql 8.4 database and this one is going to be larger and larger. Now, my database size is 9563 MB and occupies 85% of disk space (OTRS is set on a VmWare virtual machine). I've tried to prune old tickets using automated ...

:shock: Are you telling me that OTRS appliance can't create an ISO backup if the size of ISO file exceeds 4.5 Gb ? What a strange limitation... Database is growing and growing so that ISO backups will be bigger and bigger. My goal was to perform an ISO backup before and after an OTRS core update. An...

Hi crythias and thanks for this quick reply. I'm doing ISO backups localy in a ./BACKUP directory on OTRS appliance. Disk usage seems not to show any overload : /dev/sda1 11% /dev/vg/SHARE 40% /dev/vg/BACKUP 24% /dev/vg/NODE 4% unionfs 1% unionfs 4% unionfs 40% OTRS Appliance is running as a virtual...

Hi, I'm using OTRS appliance 4.0.3 since few month. I performed regularly manual ISO backup of the applicance and all was working fine since these lasta days. I got this error in backup log file: 99.27% done, estimate finish Fri Jun 26 14:56:45 2015 99.48% done, estimate finish Fri Jun 26 14:56:46 2...

En complément, je remarque que sous le dossier /BACKUP qui doit recevoir le fichier ISO il y a un dossier "root" qui contient des liens symboliques vers "boot", "DEBIAN", "firmware", "initrd" etc... Je ne pense pas que ce soit normal car je ne retrou...

Bonjour, J'utilise l'appliance OTRS 4.0.3 depuis quelques mois maintenant. Je fais régulièrement et manuellement des sauvegardes complètes de l'appliance vers une image ISO. Tout fonctionnait bien jusqu'à présent mais depuis ce jour, j'ai une erreur à la fin de l'opération et ceci dans le log backup...