Search found 30 matches
- 04 May 2016, 14:32
- Forum: General
- Topic: Survey module
- Replies: 5
- Views: 4602
Re: Survey module
Hello, I wish to add a parameter to configure a number of closed tickets between surveys. I saw the file C:\otrs\OTRS\Kernel\Config\Files\Survey.xml to understand how it works with the number of days : <ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1"> <Descr...
- 03 May 2016, 15:31
- Forum: General
- Topic: Survey module
- Replies: 5
- Views: 4602
Survey module
Hello,
A survey can be sent to the customer after a number of closed tickets ?
A survey can be sent to the customer after a number of closed tickets ?
- 14 Apr 2016, 11:42
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
Actually, it works very well with EnhancedPostmasterFilter because I had to reboot IIS to convert lowercase to uppercase !
Thanks you for all.
Thomas
Thanks you for all.
Thomas
- 13 Apr 2016, 14:39
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
Yes, I saw it before but where should I put this gist ?
In C:\otrs\OTRS\Custom\Kernel\Config.pm ?
In C:\otrs\OTRS\Custom\Kernel\Config.pm ?
- 13 Apr 2016, 11:02
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
I am sorry but I don't know the gist.
How to do it ?
How to do it ?
- 13 Apr 2016, 10:27
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
I tried to test your file but it doesn't work.
I added the file in C:\otrs\OTRS\Kernel\System\PostMaster\Filter, is it all ?
Then, is there an other configuration to do ?
I added the file in C:\otrs\OTRS\Kernel\System\PostMaster\Filter, is it all ?
Then, is there an other configuration to do ?
- 12 Apr 2016, 17:29
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
What do the file SetQueue.pm do ?
- 12 Apr 2016, 16:14
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
Re: regular expressions for postmaster filter
Thanks you !
But how to convert a case text to uppercase text in postmaster filters ?
But how to convert a case text to uppercase text in postmaster filters ?
- 11 Apr 2016, 16:32
- Forum: General
- Topic: regular expressions for postmaster filter
- Replies: 12
- Views: 4469
regular expressions for postmaster filter
Hello,
I didn't find a regular expression to get first three letters of first name and first two letters of name from an email address in the header "Body".
For example : 'FirstName.Name@domain.com...' ==> 'FirNa'
Thanks
I didn't find a regular expression to get first three letters of first name and first two letters of name from an email address in the header "Body".
For example : 'FirstName.Name@domain.com...' ==> 'FirNa'
Thanks
- 08 Apr 2016, 18:23
- Forum: General
- Topic: Generic Agent
- Replies: 1
- Views: 1278
Generic Agent
Hello, When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person. I perhaps had an idea : to add a generic agent which, for all forwarded emails (subject begins with &quo...
- 01 Apr 2016, 17:57
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Re: Create a ticket when we transfer email.
Hello,
Is it possible to bounce the mail using Outlook ?
Thomas
Is it possible to bounce the mail using Outlook ?
Thomas
- 18 Mar 2016, 16:34
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Re: Create a ticket when we transfer email.
OK, I didn't know the bounce tool.
Thanks you for your answers.
Thanks you for your answers.
Re: Id ticket
I have found it.
Thanks you.
Thanks you.
- 18 Mar 2016, 12:52
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Re: Create a ticket when we transfer email.
For example, a client sends a e-mail to a helpdesk (not OTRS) but this helpdesk cannot reply to his request.
So, he forwards the mail to mailbox OTRS.
How do it ?
So, he forwards the mail to mailbox OTRS.
How do it ?
- 18 Mar 2016, 12:38
- Forum: Général
- Topic: Transfert de mail
- Replies: 1
- Views: 41902
Transfert de mail
Bonjour à tous,
Quand on transfère le mail d'un client à la boîte mail OTRS, un ticket est créé avec l'identifiant du demandeur comme la personne ayant transmis ce mail mais je souhaite que ce client soit à la place de cette personne.
Avez-vous une idée ?
Merci d'avance.
Thomas
Quand on transfère le mail d'un client à la boîte mail OTRS, un ticket est créé avec l'identifiant du demandeur comme la personne ayant transmis ce mail mais je souhaite que ce client soit à la place de cette personne.
Avez-vous une idée ?
Merci d'avance.
Thomas
- 18 Mar 2016, 12:30
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Re: Create a ticket when we transfer email.
I am sorry, I didn't explain well.
When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person.
When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person.
- 18 Mar 2016, 12:03
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Re: Create a ticket when we transfer email.
Yes.
Do you have any idea ?
Do you have any idea ?
- 18 Mar 2016, 11:23
- Forum: General
- Topic: Satisfaction
- Replies: 3
- Views: 1840
Re: Satisfaction
Thanks you for your answer, Jojo!
It works very well.
I hope that you may reply to my other request : viewtopic.php?f=53&t=31852 ?
Thomas
It works very well.
I hope that you may reply to my other request : viewtopic.php?f=53&t=31852 ?
Thomas
- 17 Mar 2016, 12:19
- Forum: General
- Topic: Satisfaction
- Replies: 3
- Views: 1840
Satisfaction
Hello,
When a ticket is closed, is there a module allowing the person behind the ticket to indicate his satisfaction about the resolution of his request ?
Thanks you
Thomas
When a ticket is closed, is there a module allowing the person behind the ticket to indicate his satisfaction about the resolution of his request ?
Thanks you
Thomas
- 17 Mar 2016, 12:09
- Forum: General
- Topic: Create a ticket when we transfer email.
- Replies: 9
- Views: 3798
Create a ticket when we transfer email.
Hello,
I wish that OTRS recognize the applicant's identifier as the person behind the email and not as the person having transferred this mail.
If it's possible, how to do it ?
Thanks you.
Thomas
I wish that OTRS recognize the applicant's identifier as the person behind the email and not as the person having transferred this mail.
If it's possible, how to do it ?
Thanks you.
Thomas
Re: SSO
Actually, OTRS is in Trusted sites.
So, this is a problem ?
So, this is a problem ?
Re: SSO
Hello,
Thanks you for your answer.
I asked the customer company for the security zone and I always wait his answer.
If OTRS is in intranet, do you have any idea ?
Regards,
Thomas Quintin
Thanks you for your answer.
I asked the customer company for the security zone and I always wait his answer.
If OTRS is in intranet, do you have any idea ?
Regards,
Thomas Quintin
Re: SSO
No, it isn't the same server.
Re: SSO
Hello, Thank you for your answer. But I will be more precise : I applied this configuration on OTRS 3.3.8 at a customer company. Then, a popup asks the Windows connection whatever that I enter into. After, I retried the same configuration on my PC to test and it works fine ! So, I think that there i...
SSO
Hello, I wish to configure single sign on using Windows Authentification for IIS with otrs 3.3.8 but it doesn't work. Here's my configuration : - For customer interface In "Framework -> Frontend::Customer::Auth", Customer::AuthModule = HTTPBasicAuth Then, check "Customer::AuthModule::...
- 17 Aug 2015, 11:30
- Forum: General
- Topic: Auto-list companies
- Replies: 0
- Views: 669
Auto-list companies
Hello, I'm working on 3.3.8. When you click on Customers, the Search textbox is already filled with *, and thus the list of customers automatically appears. I wish the same with Companies, I added a code in Kernel\Modules\AdminCustomerCompany.pm but it doesn't work. This is the code : sub Run { my (...
- 17 Aug 2015, 11:22
- Forum: Help
- Topic: [SOLVED] Auto-list companies
- Replies: 4
- Views: 2390
Re: [SOLVED] Auto-list companies
Hello, I'm working on 3.3.8. I wish auto-list for companies, I added a code in Kernel\Modules\AdminCustomerCompany.pm but it doesn't work. This is the code : sub Run { my ( $Self, %Param ) = @_; my $Nav = $Self->{ParamObject}->GetParam( Param => 'Nav' ) || 0; my $NavigationBarType = $Nav eq 'Agent' ...
- 30 Jun 2015, 15:52
- Forum: General
- Topic: Adding links to the Menu
- Replies: 8
- Views: 10105
Re: Adding links to the Menu
This has been done (search the forums) .[/quote]KPS wrote:Also in the customer companies page, by default it shows no customers. I need to put a * in the search box to see them all
I didn't find it.
Can you me tell more about it ?
Thanks
Id ticket
Hello,
How to return the ticket number '0000000' to restart ?
Thank you
Thomas Quintin
How to return the ticket number '0000000' to restart ?
Thank you
Thomas Quintin
- 10 Jun 2015, 14:48
- Forum: Général
- Topic: Numéro de ticket
- Replies: 1
- Views: 60963
Numéro de ticket
Bonjour à tous,
Comment remettre le numéro de ticket à 0000000 pour redémarrer ?
Merci d'avance,
Thomas Quintin
Comment remettre le numéro de ticket à 0000000 pour redémarrer ?
Merci d'avance,
Thomas Quintin