Znuny and ((OTRS)) Community Edition

Buona sera, grazie per la risposta. Purtroppo non riesco a trovare dove è situato (Ticket::Frontend::AgentTicketEmail###DynamicField). Nella Form di Amministrazione di Sistema ho provato a selezionare le varie voci presenti nella ComboBox (Dynamic Fields/Faq/FrameworkTicket/Generict interface... ) m...

Salve, nella mia azienta stiamo utilizzando OTRS ver 4-0.20 per tenere traccia dei ticket per l'assistenza IT. E' nostro desiderio poter utilizzare un menù a tendina con la possibilità di selezionare 3 diversi valori per dare una 'classifica' alle email che si ricevono per le varie richieste di tick...

Hi, I was able to solve the problem. To do this i modified the Defaults.pm file in /opt/otrs/kerner/Config , putting a comment in the following option: # # use customer company support (reference to company, See CustomerCompany settings) # CustomerCompanySupport => 1, I notice that every time that i...

Hi,
after that I've installed OTRS's patch 4.0.8 I'm unable to assign a Customer ID for a new client in the Customer User Managment forms. This field is required so i'm not able to add new clients to my system.
Any idea on how to solve such a problem ?
Thanks.

Luca Bicego

Hi, i'm using OTRS 4.0.6 release. I have created a queue that belongs to a finance group , then i added it to My Queues. On the dashboard, in the ticket queue overview,i don't see the name and the stats of this new queue. I notice that in this overview i see only the queue that belongs to the users ...