Znuny and ((OTRS)) Community Edition

Rick

Oh yess !
I found the solution in other post in deutsch : viewtopic.php?t=25496

Thanks bro'

Rick

There an other table to update ?

Rick

I has made a trigger with mysql for insert into the table dynamic_field_value but i think it miss something because my ticket not appear in the calendar whereas the other since the form are visible

Rick

What i wand to do : create automatically two dynamic fields when the state of a ticket change to pending reminder.
I want to use the same value for EventsStart and EventsEnd with the date of pending reminder, for show in one box (day of reminder).
Sorry for the shitty English, I'm French

Rick

I have the ticket, so i use the ticket_id. How can i use the generic interface ?

Rick

Hello,

I want to add an events in the calendar of the dashboard.
I add in the table dynamic_field_value by INSERT INTO with correct values but the ticket is not in the calendar.
Can i do this ?

Thanks

Rick

Yes i made an error ! It's work fine.
Sorry

Rick

i think it's in another table from ticket

Rick

Nope, it's an other field

Rick

I search the table which contain the date of pending reminder for a ticket

Rick

No, just the table which contain the value of the date when i set the state of the ticket to pending reminder.
Where is stored the date ? In which table ?

Rick

Hello,

Now, i want to know in which table is stored the data for pending reminder.
Thanks'

Rick

I found. It's just the table for dynamic_field

Rick

Hello,

Can you tell me which one of the tables in OTRS database concern the data of events tickets calendar ?

Thanks'

Rick

No one ?

Rick

Hello, I added two dynamic field in pending form, for TicketCalendarStartTime and TicketCalendarEndTime. I want to edit the second field automatically (TicketCalendarEndTime). For example : If the agent choose the pending reminder date, i want that TicketCalendarEndTime field set himsel automaticall...

Rick

Salut bande de branleurs de queues !

Je voulais savoir comment utiliser le calendrier "event tickets calendar" mais je ne trouve aucune doc ni aide sur le forum.
Que savez vous de cette fonctionnalité ?

Merci d'avance

Rick

Hello everybody,

i want to use event tickets calendar but i don't know how it work.
Can you tell me if you know someting about it or if you have some documentation ?

Thanks in advance

Rick

For people who have already the probleme : check your javascript console : IT'S VERY IMPORTANT
If you have errros, the problem come from here.

Rick

Thank's i found the pdf !

Rick

In the header, next to the logo

Rick

Hello,

I just installed a feature in the package manager : the time acccounting feature (Free).
What is the use of this feature please ?

If you have a link or explications, I would be very grateful.

Thanks in advance

Rick

Hello everybody,

I want to show the user name in the interface of agent and customer user.
Can i do this ?

Thank's

Rick

No, just for ticket forwarded to OTRS.

I just want to do something like this : Set email header : From : test@mail.com
It is possible ?

Rick

Hello,

I want to know if it's possible to set the From field of ticket, and how.

Thanks in advance.

Rick

Thank's !

Rick

Hello,

I have yellow stars in front of ticket description but i don't what they mean ?

Thanks

Rick

Work good. Thank's bro'.
Very helping forum !!

Rick

Ok i have solved the problem.
The problem come of the translation in French. They forgot the backslash for one of apostroph, and this generate i bad Javascript.
If you have the same problem, check your console for checking javascript error

Rick

I do something like this but don't work :

body of email :
#queue=Sub-Raw

Filter :
Checked email header : body
Look for value : #queue=(.*)

Set email Header : X-OTRS-Queue
Set Value : Queue::[***]

Where is my mistake ?

Rick

Hello, I want to set the ticket queue with postmaster filter, but i have a little problem. For example, in the body i have : #queue=Sub-Raw And in my filter : Check email header : #queue=(.*) But when i want to Set email header like this : [***] , i cannot, because it's a sub queue. I have to do : R...

Rick

Works good !!

Thanks bro' !

Rick

Hello,

How can I use OR condtion in filter for check value of FROM field for example.

Check email header : From
Look for value : .*domain.com OR .*domain.us OR .*domain.net

Is it possible ?

Thanks in advance.

Rick

There is no other solution ?

Rick

I think the problem is the web browser, because I had the same problem last week, and by launching Firefox in safe mode, the problem was gone.
When i do the same thing, it changes nothing.

Rick

No nothing, i already tried with all add-on and plugin disabled ( safe mode of mozilla).
I don't understand, because it worked two days before.

Rick

Thanks you for your help.

The only error in the console is 'SyntaxError: missing ) after argument list'

Rick

All drop downs don't launch the reply window. They are populated and allow selection but when clicked do nothing. I've made sure the pop up blocker and adblock plus were both disabled but still nothing. I've searched but cannot find anything regrading a fix for this issue so I ask, is anyone experie...

Rick

Ok, i found the solution. Locked tickets can be automatically unlocked by the system. This feature might be useful if, for example, an agent has locked tickets that need to be processed, but he can't work on them for some reason, say because he is out of the office on an emergency. The automated unl...

Rick

No, i can't do like this because i would like to filter a domain :
ex : somone@otterhub.com

my filter check from field like this : .*otterhub.com
I want to check the domain of a customer

Rick

Hello,

I want to unlock ticket, if opened but not precessing by agent, and affect it to another agent.
I know it's possible but my search are bad.

Thanks

Rick

Frontend::Customer:: CustomerPanelBodyLostPasswordToken

Thanks bro' !

Rick

Where is the file/config for setting the email which is send to customer for reset password ?

Thanks

Rick

Hello,

Is it possible to send a notification/email to customer who create a ticket for him, or for agent who change the owner of the ticket when agent set the out of office to YES with date?

Thanks

Rick

Hi,

I want to test some filters which check the From field of an email.
How can I set the From field ?

Thanks you.

Rick

It's not the first instance he find ?

In any case, thank you.

Rick

Thanks to you I have already succeeded to get something right with filter. Header 2 - Body - email : (.*) Action Header 1 - X-OTRS-DynamicField-location - value: [***] and in my (test) body i have : email : test@test.com --> It's work good. But in the body i have : From: "Somesuer" <some...

Rick

it seems to be that, but I don't understand how it works.

Rick

For exemple i have an email with the body: This is a test And when I transfer to OTRS, i have in the body: ----- Mail transfered ----- From: "Someone" <someone@mail.com> To: support@mail.com Sended: Jeudi 30 Avril 2015 13:44:59 Object: Test This is a test I want to get the 'From' header ...

Rick

What do you mean by send as new functionality of your mail client ?
It's possible to solve this with filter ?

Search found 57 matches