Search found 57 matches

by Rick
11 Jun 2015, 10:02
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

Re: Add events in calendar by SQL

Oh yess !
I found the solution in other post in deutsch : viewtopic.php?t=25496

Thanks bro'
by Rick
10 Jun 2015, 16:02
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

Re: Add events in calendar by SQL

There an other table to update ?
by Rick
10 Jun 2015, 14:22
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

Re: Add events in calendar by SQL

I has made a trigger with mysql for insert into the table dynamic_field_value but i think it miss something because my ticket not appear in the calendar whereas the other since the form are visible
by Rick
10 Jun 2015, 12:48
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

Re: Add events in calendar by SQL

What i wand to do : create automatically two dynamic fields when the state of a ticket change to pending reminder.
I want to use the same value for EventsStart and EventsEnd with the date of pending reminder, for show in one box (day of reminder).
Sorry for the shitty English, I'm French :lol:
by Rick
10 Jun 2015, 12:10
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

Re: Add events in calendar by SQL

I have the ticket, so i use the ticket_id. How can i use the generic interface ?
by Rick
10 Jun 2015, 11:05
Forum: General
Topic: [SOLVED] Add events in calendar by SQL
Replies: 8
Views: 3478

[SOLVED] Add events in calendar by SQL

Hello,

I want to add an events in the calendar of the dashboard.
I add in the table dynamic_field_value by INSERT INTO with correct values but the ticket is not in the calendar.
Can i do this ?

Thanks
by Rick
09 Jun 2015, 12:01
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

Re: Pending reminder table / column

Yes i made an error ! It's work fine.
Sorry :lol:
by Rick
09 Jun 2015, 11:50
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

Re: Pending reminder table

i think it's in another table from ticket
by Rick
08 Jun 2015, 16:56
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

Re: Pending reminder table

Nope, it's an other field :(
by Rick
08 Jun 2015, 16:45
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

Re: Pending reminder table

I search the table which contain the date of pending reminder for a ticket
by Rick
08 Jun 2015, 15:48
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

Re: Pending reminder table

No, just the table which contain the value of the date when i set the state of the ticket to pending reminder.
Where is stored the date ? In which table ?
by Rick
08 Jun 2015, 15:30
Forum: General
Topic: [SOLVED] Pending reminder table / column
Replies: 8
Views: 2419

[SOLVED] Pending reminder table / column

Hello,

Now, i want to know in which table is stored the data for pending reminder.
Thanks'
by Rick
08 Jun 2015, 15:06
Forum: General
Topic: [SOLVED] Events calendar table in database
Replies: 2
Views: 1514

Re: Events calendar table in database

I found. It's just the table for dynamic_field
by Rick
08 Jun 2015, 14:41
Forum: General
Topic: [SOLVED] Events calendar table in database
Replies: 2
Views: 1514

[SOLVED] Events calendar table in database

Hello,

Can you tell me which one of the tables in OTRS database concern the data of events tickets calendar ?

Thanks'
by Rick
08 Jun 2015, 09:27
Forum: General
Topic: [SOLVED] Set dynamic field dynamically
Replies: 2
Views: 1374

Re: Set dynamic field dynamically

No one ?
by Rick
05 Jun 2015, 16:50
Forum: General
Topic: [SOLVED] Set dynamic field dynamically
Replies: 2
Views: 1374

[SOLVED] Set dynamic field dynamically

Hello, I added two dynamic field in pending form, for TicketCalendarStartTime and TicketCalendarEndTime. I want to edit the second field automatically (TicketCalendarEndTime). For example : If the agent choose the pending reminder date, i want that TicketCalendarEndTime field set himsel automaticall...
by Rick
02 Jun 2015, 16:48
Forum: Général
Topic: [SOLVED] Utiliser le calendrier
Replies: 0
Views: 13255

[SOLVED] Utiliser le calendrier

Salut bande de branleurs de queues !

Je voulais savoir comment utiliser le calendrier "event tickets calendar" mais je ne trouve aucune doc ni aide sur le forum.
Que savez vous de cette fonctionnalité ?

Merci d'avance :)
by Rick
02 Jun 2015, 16:46
Forum: Help
Topic: [SOLVED] How use event tickets calendar ?
Replies: 1
Views: 1179

[SOLVED] How use event tickets calendar ?

Hello everybody,

i want to use event tickets calendar but i don't know how it work.
Can you tell me if you know someting about it or if you have some documentation ?

Thanks in advance
by Rick
02 Jun 2015, 16:41
Forum: Help
Topic: [SOLVED] Reply ticket drop-down not work
Replies: 11
Views: 1760

Re: [SOLVED] Reply ticket drop-down not work

For people who have already the probleme : check your javascript console : IT'S VERY IMPORTANT
If you have errros, the problem come from here.
by Rick
21 May 2015, 15:57
Forum: Help
Topic: [SOLVED] Use of time accounting (Free feature)
Replies: 2
Views: 546

Re: Use of time accounting (Free feature)

Thank's i found the pdf ! :)
by Rick
21 May 2015, 15:55
Forum: Help
Topic: [NOT SOLVED] Show logged user in interface
Replies: 2
Views: 561

Re: Show logged user in interface

In the header, next to the logo
by Rick
21 May 2015, 15:44
Forum: Help
Topic: [SOLVED] Use of time accounting (Free feature)
Replies: 2
Views: 546

[SOLVED] Use of time accounting (Free feature)

Hello,

I just installed a feature in the package manager : the time acccounting feature (Free).
What is the use of this feature please ?

If you have a link or explications, I would be very grateful.

Thanks in advance :D
by Rick
21 May 2015, 15:41
Forum: Help
Topic: [NOT SOLVED] Show logged user in interface
Replies: 2
Views: 561

[NOT SOLVED] Show logged user in interface

Hello everybody,

I want to show the user name in the interface of agent and customer user.
Can i do this ?

Thank's :)
by Rick
21 May 2015, 12:44
Forum: Help
Topic: [NOT SOLVED] PostMaster Filter : set From field
Replies: 2
Views: 620

Re: Filter : set From field

No, just for ticket forwarded to OTRS.

I just want to do something like this : Set email header : From : test@mail.com
It is possible ?
by Rick
21 May 2015, 09:45
Forum: Help
Topic: [NOT SOLVED] PostMaster Filter : set From field
Replies: 2
Views: 620

[NOT SOLVED] PostMaster Filter : set From field

Hello,

I want to know if it's possible to set the From field of ticket, and how.

Thanks in advance. :?
by Rick
18 May 2015, 14:14
Forum: Help
Topic: [SOLVED] Yellow star in front of ticket
Replies: 2
Views: 591

Re: Yellow star in front of ticket

Thank's ! :)
by Rick
18 May 2015, 12:48
Forum: Help
Topic: [SOLVED] Yellow star in front of ticket
Replies: 2
Views: 591

[SOLVED] Yellow star in front of ticket

Hello,

I have yellow stars in front of ticket description but i don't what they mean ?

Thanks
by Rick
13 May 2015, 16:21
Forum: Help
Topic: [SOLVED] Set SUB queue in Postmaster filter
Replies: 6
Views: 1454

Re: Set SUB queue in Postmaster filter

Work good. Thank's bro'.
Very helping forum !! :D
by Rick
13 May 2015, 12:43
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

Re: Impossible to reply to customer

Ok i have solved the problem.
The problem come of the translation in French. They forgot the backslash for one of apostroph, and this generate i bad Javascript.
If you have the same problem, check your console for checking javascript error
by Rick
13 May 2015, 10:14
Forum: Help
Topic: [SOLVED] Set SUB queue in Postmaster filter
Replies: 6
Views: 1454

Re: Set SUB queue in Postmaster filter

I do something like this but don't work :

body of email :
#queue=Sub-Raw

Filter :
Checked email header : body
Look for value : #queue=(.*)

Set email Header : X-OTRS-Queue
Set Value : Queue::[***]

Where is my mistake ?
by Rick
12 May 2015, 14:39
Forum: Help
Topic: [SOLVED] Set SUB queue in Postmaster filter
Replies: 6
Views: 1454

[SOLVED] Set SUB queue in Postmaster filter

Hello, I want to set the ticket queue with postmaster filter, but i have a little problem. For example, in the body i have : #queue=Sub-Raw And in my filter : Check email header : #queue=(.*) But when i want to Set email header like this : [***] , i cannot, because it's a sub queue. I have to do : R...
by Rick
12 May 2015, 14:25
Forum: Help
Topic: [SOLVED] Use OR condition in Postmaster Filter
Replies: 2
Views: 827

Re: Use OR condition in Postmaster Filter

Works good !! 8)
Thanks bro' !
by Rick
12 May 2015, 12:57
Forum: Help
Topic: [SOLVED] Use OR condition in Postmaster Filter
Replies: 2
Views: 827

[SOLVED] Use OR condition in Postmaster Filter

Hello,

How can I use OR condtion in filter for check value of FROM field for example.

Check email header : From
Look for value : .*domain.com OR .*domain.us OR .*domain.net

Is it possible ?

Thanks in advance.
by Rick
06 May 2015, 17:04
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

Re: Impossible to reply to customer

There is no other solution ?
by Rick
06 May 2015, 11:38
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

Re: Impossible to reply to customer

I think the problem is the web browser, because I had the same problem last week, and by launching Firefox in safe mode, the problem was gone.
When i do the same thing, it changes nothing.
by Rick
06 May 2015, 10:50
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

Re: Impossible to reply to customer

No nothing, i already tried with all add-on and plugin disabled ( safe mode of mozilla).
I don't understand, because it worked two days before.
by Rick
06 May 2015, 09:56
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

Re: Impossible to reply to customer

Thanks you for your help.

The only error in the console is 'SyntaxError: missing ) after argument list'
by Rick
05 May 2015, 12:43
Forum: Help
Topic: [SOLVED] Impossible to reply to customer
Replies: 8
Views: 1180

[SOLVED] Impossible to reply to customer

All drop downs don't launch the reply window. They are populated and allow selection but when clicked do nothing. I've made sure the pop up blocker and adblock plus were both disabled but still nothing. I've searched but cannot find anything regrading a fix for this issue so I ask, is anyone experie...
by Rick
04 May 2015, 16:28
Forum: Help
Topic: [SOLVED MYSELF] Unlock ticket after 2 hours if not processing
Replies: 1
Views: 656

Re: Unlock ticket after 2 hours if not processing

Ok, i found the solution. Locked tickets can be automatically unlocked by the system. This feature might be useful if, for example, an agent has locked tickets that need to be processed, but he can't work on them for some reason, say because he is out of the office on an emergency. The automated unl...
by Rick
04 May 2015, 15:29
Forum: Help
Topic: [SOLVED] Set 'From' field of email for testing
Replies: 3
Views: 868

Re: Set 'From' field of email for testing

No, i can't do like this because i would like to filter a domain :
ex : somone@otterhub.com

my filter check from field like this : .*otterhub.com
I want to check the domain of a customer
by Rick
04 May 2015, 15:08
Forum: Help
Topic: [SOLVED MYSELF] Unlock ticket after 2 hours if not processing
Replies: 1
Views: 656

[SOLVED MYSELF] Unlock ticket after 2 hours if not processing

Hello,

I want to unlock ticket, if opened but not precessing by agent, and affect it to another agent.
I know it's possible but my search are bad.

Thanks
by Rick
04 May 2015, 14:26
Forum: Help
Topic: [SOLVED] Set 'password forgot' email
Replies: 2
Views: 649

Re: Set 'password forgot' email

Frontend::Customer:: CustomerPanelBodyLostPasswordToken

Thanks bro' ! 8)
by Rick
04 May 2015, 12:33
Forum: Help
Topic: [SOLVED] Set 'password forgot' email
Replies: 2
Views: 649

[SOLVED] Set 'password forgot' email

Where is the file/config for setting the email which is send to customer for reset password ?

Thanks
by Rick
04 May 2015, 10:47
Forum: Help
Topic: [SOLVED] Notification out of office
Replies: 0
Views: 674

[SOLVED] Notification out of office

Hello,

Is it possible to send a notification/email to customer who create a ticket for him, or for agent who change the owner of the ticket when agent set the out of office to YES with date?

Thanks
by Rick
04 May 2015, 10:06
Forum: Help
Topic: [SOLVED] Set 'From' field of email for testing
Replies: 3
Views: 868

[SOLVED] Set 'From' field of email for testing

Hi,

I want to test some filters which check the From field of an email.
How can I set the From field ?

Thanks you.
by Rick
30 Apr 2015, 17:00
Forum: Help
Topic: [SOLVED] Redirect mail from personnal mailbox to OTRS
Replies: 11
Views: 1048

Re: Redirect mail from personnal mailbox to OTRS

It's not the first instance he find ?

In any case, thank you.
by Rick
30 Apr 2015, 16:39
Forum: Help
Topic: [SOLVED] Redirect mail from personnal mailbox to OTRS
Replies: 11
Views: 1048

Re: Redirect mail from personnal mailbox to OTRS

Thanks to you I have already succeeded to get something right with filter. Header 2 - Body - email : (.*) Action Header 1 - X-OTRS-DynamicField-location - value: [***] and in my (test) body i have : email : test@test.com --> It's work good. But in the body i have :  From: "Somesuer" <someuser@domai...
by Rick
30 Apr 2015, 15:43
Forum: Help
Topic: [SOLVED] Redirect mail from personnal mailbox to OTRS
Replies: 11
Views: 1048

Re: Redirect mail from personnal mailbox to OTRS

it seems to be that, but I don't understand how it works.
by Rick
30 Apr 2015, 15:15
Forum: Help
Topic: [SOLVED] Redirect mail from personnal mailbox to OTRS
Replies: 11
Views: 1048

Re: Redirect mail from personnal mailbox to OTRS

For exemple i have an email with the body: This is a test And when I transfer to OTRS, i have in the body: ----- Mail transfered ----- From: "Someone" <someone@mail.com> To: support@mail.com Sended: Jeudi 30 Avril 2015 13:44:59 Object: Test This is a test I want to get the 'From' header which is i...
by Rick
30 Apr 2015, 14:56
Forum: Help
Topic: [SOLVED] Redirect mail from personnal mailbox to OTRS
Replies: 11
Views: 1048

Re: Redirect mail from personnal mailbox to OTRS

What do you mean by send as new functionality of your mail client ?
It's possible to solve this with filter ?