Znuny and ((OTRS)) Community Edition

Or could someone explain why it happend? Queue first reply escalation is 120 minutes Update escalation is 240 minutes Solution escalation is 1440 minutes Dumping data for table ticket_history id name history_type_id create_time 194568 %%FieldName%%ITSMReviewRequired%%Value%%No%%OldValue%% 28 2016-09...

Hi Everyone I want to implement some kind of kpi system according to OTRS tickets history. I've managed to process ticket_history table for scoring of following events: 1 - NewTicket 8 - SendAnswer 16 - Move 23 - OwnerUpdate 27 - StateUpdate 11 - EmailAgent 13 - PhoneCallAgent But I can't find event...

EXG133 wrote:https://otrs.github.io/doc/manual/admin ... rface.html

Don't use that blogpost, it uses the old rpc.pl which is a lot worse than the generic interface

Thanks a lot for advice.

Думал кодировка везде поплывет. Но прекрасно сработало.
Спасибо !!!
UPD:
Уведомление на почту уходит кракозябрами.

Good day, I'm trying to setup recurring task from isc according to http://blog.otrs.org/2010/11/11/proof-of-concept-creating-reoccuring-tickets-for-task/ System made SOAP call to server, Sending request, getting ticket ID. But can not find queue No QueueID for 'Бухгалтерия'! Yes, my queue...

Добрый день Пытаюсь настроить автоматическое создание заявок из календаря ics по статье http://blog.otrs.org/2010/11/11/proof-of-concept-creating-reoccuring-tickets-for-task/ Подключаюсь к своему серверу, оправляю запрос. Однако система ругается что не может найти очередь. No QueueID for 'Бухга...

mod edit: This topic was split from http://forums.otterhub.org/viewtopic.php?f=62&t=24108 It seems working. Except for following - I can't view this fields in Admin->agents interface. Is it ok? My configs attached bellow: AgentPrefs-ADfields.xml <?xml version="1.0" encoding="utf-...

This is really a nice feature. I added all fields I need. The blank fields are now available at agents preferences. But I stuck on the Config.pm-settings to sync the new data from AD. The part for my supportagents now looks like: Hi Tamara Check out this link http://forums.otterhub.org/viewtopic.ph...