Search found 8 matches

by n0mad
09 Sep 2016, 12:40
Forum: Help
Topic: OTRS Escalation in history log
Replies: 1
Views: 462

Re: OTRS Escalation in history log

Or could someone explain why it happend? Queue first reply escalation is 120 minutes Update escalation is 240 minutes Solution escalation is 1440 minutes Dumping data for table ticket_history id name history_type_id create_time 194568 %%FieldName%%ITSMReviewRequired%%Value%%No%%OldValue%% 28 2016-09...
by n0mad
07 Sep 2016, 15:22
Forum: Help
Topic: OTRS Escalation in history log
Replies: 1
Views: 462

OTRS Escalation in history log

Hi Everyone I want to implement some kind of kpi system according to OTRS tickets history. I've managed to process ticket_history table for scoring of following events: 1 - NewTicket 8 - SendAnswer 16 - Move 23 - OwnerUpdate 27 - StateUpdate 11 - EmailAgent 13 - PhoneCallAgent But I can't find event...
by n0mad
01 Jun 2015, 12:18
Forum: Help
Topic: Problem with charset in SOAP rpc call. OTRS 4.0.6
Replies: 3
Views: 824

Re: Problem with charset in SOAP rpc call. OTRS 4.0.6

EXG133 wrote:https://otrs.github.io/doc/manual/admin ... rface.html

Don't use that blogpost, it uses the old rpc.pl which is a lot worse than the generic interface
Thanks a lot for advice.
by n0mad
05 May 2015, 14:03
Forum: Помощь
Topic: Проблема с кодировкой в SOAP вызове, OTRS 4
Replies: 2
Views: 8351

Re: Проблема с кодировкой в SOAP вызове, OTRS 4

Думал кодировка везде поплывет. Но прекрасно сработало.
Спасибо !!!
UPD:
Уведомление на почту уходит кракозябрами. :(
by n0mad
05 May 2015, 13:52
Forum: Help
Topic: Problem with charset in SOAP rpc call. OTRS 4.0.6
Replies: 3
Views: 824

Problem with charset in SOAP rpc call. OTRS 4.0.6

Good day, I'm trying to setup recurring task from isc according to http://blog.otrs.org/2010/11/11/proof-of-concept-creating-reoccuring-tickets-for-task/ System made SOAP call to server, Sending request, getting ticket ID. But can not find queue No QueueID for 'Бухгалтерия'! Yes, my queue...
by n0mad
05 May 2015, 13:47
Forum: Помощь
Topic: Проблема с кодировкой в SOAP вызове, OTRS 4
Replies: 2
Views: 8351

Проблема с кодировкой в SOAP вызове, OTRS 4

Добрый день Пытаюсь настроить автоматическое создание заявок из календаря ics по статье http://blog.otrs.org/2010/11/11/proof-of-concept-creating-reoccuring-tickets-for-task/ Подключаюсь к своему серверу, оправляю запрос. Однако система ругается что не может найти очередь. No QueueID for 'Бухга...
by n0mad
21 Apr 2015, 09:00
Forum: Help
Topic: Attributes not showing in agents interface
Replies: 0
Views: 473

Attributes not showing in agents interface

mod edit: This topic was split from http://forums.otterhub.org/viewtopic.php?f=62&t=24108 It seems working. Except for following - I can't view this fields in Admin->agents interface. Is it ok? My configs attached bellow: AgentPrefs-ADfields.xml <?xml version="1.0" encoding="utf-8" ?> <otrs_config ...
by n0mad
21 Apr 2015, 08:43
Forum: Howtos
Topic: Agent Preferences - How to add a field
Replies: 14
Views: 23267

Re: Agent Preferences - How to add a field

This is really a nice feature. I added all fields I need. The blank fields are now available at agents preferences. But I stuck on the Config.pm-settings to sync the new data from AD. The part for my supportagents now looks like: Hi Tamara Check out this link http://forums.otterhub.org/viewtopic.ph...