crythias ,
if u r not understand my questions please ignore it, and dont post the replies like that.
Search found 55 matches
- 27 Apr 2015, 11:02
- Forum: Help
- Topic: Priority based escalations in OTRS.
- Replies: 5
- Views: 2087
- 27 Apr 2015, 06:38
- Forum: Help
- Topic: Priority based escalations in OTRS.
- Replies: 5
- Views: 2087
Re: Priority based escalations in OTRS.
can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.
please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.
Thank u..
please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.
Thank u..
- 24 Apr 2015, 15:05
- Forum: Help
- Topic: Priority based escalations in OTRS.
- Replies: 5
- Views: 2087
Priority based escalations in OTRS.
Hi,
can you please explain me Priority based escalations in OTRS.
can you please explain me Priority based escalations in OTRS.
- 02 Apr 2015, 11:40
- Forum: Help
- Topic: Queue.pm file not found error
- Replies: 3
- Views: 1034
Re: Queue.pm file not found error
I changed kernel to Kernel, now it is working.
Thank you so much.
Keerthi.
Thank you so much.
Keerthi.
- 02 Apr 2015, 11:21
- Forum: Help
- Topic: Queue.pm file not found error
- Replies: 3
- Views: 1034
Re: Queue.pm file not found error
in SystemLog i am getting the below error.
Module kernel/System/Queue.pm not found/could not be loaded!
Thank u.
Module kernel/System/Queue.pm not found/could not be loaded!
Thank u.
- 01 Apr 2015, 12:57
- Forum: Help
- Topic: Queue.pm file not found error
- Replies: 3
- Views: 1034
Queue.pm file not found error
Hi,
I am unable to loginto the OTRS customer panel..
i am getting below error can any one help pls....
Error Message: Module kernel/System/Queue.pm not found/could not be loaded!
I am unable to loginto the OTRS customer panel..
i am getting below error can any one help pls....
Error Message: Module kernel/System/Queue.pm not found/could not be loaded!
- 01 Apr 2015, 12:35
- Forum: Help
- Topic: Ticket Escalation in OTRS
- Replies: 3
- Views: 1125
Re: Ticket Escalation in OTRS
thank you for the quick response,
but i am not getting the notification mail..
but i am not getting the notification mail..
- 01 Apr 2015, 11:39
- Forum: Help
- Topic: Ticket Escalation in OTRS
- Replies: 3
- Views: 1125
Ticket Escalation in OTRS
Hi, I added Event for ticket escalation in GenericAgent,but i am getting log like below Mon Mar 30 11:07:16 2015 notice OTRS-CGI-10 New GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' added (UserID=36). Mon Mar 30 11:07:15 2015 notice OTRS-CGI-10 GenericAgent job 'TICKET ESCALATION ...
- 30 Mar 2015, 13:43
- Forum: Help
- Topic: Queue.pm not found error in OTRS
- Replies: 2
- Views: 931
Re: Queue.pm not found error in OTRS
Thank you for your response..
if you dont mind can you please tell me,webserver log means systemLog or anything else??
if it is systemLog it is showing like below:
Mon Mar 30 16:54:56 2015 error OTRS-CGI-10 Module kernel/System/Queue.pm not found/could not be loaded!..
Thank u.
if you dont mind can you please tell me,webserver log means systemLog or anything else??
if it is systemLog it is showing like below:
Mon Mar 30 16:54:56 2015 error OTRS-CGI-10 Module kernel/System/Queue.pm not found/could not be loaded!..
Thank u.
- 30 Mar 2015, 11:57
- Forum: Help
- Topic: Queue.pm not found error in OTRS
- Replies: 2
- Views: 931
Queue.pm not found error in OTRS
Hi,
when i try to log in to the customer portal of OTRS i am getting the below error..
Module kernel/System/Queue.pm not found/could not be loaded!
Once you please find the below attached screenshot.
Thank u.
when i try to log in to the customer portal of OTRS i am getting the below error..
Module kernel/System/Queue.pm not found/could not be loaded!
Once you please find the below attached screenshot.
Thank u.
- 30 Mar 2015, 07:43
- Forum: Help
- Topic: Open Ticket Escalation not working.
- Replies: 2
- Views: 1053
Re: Open Ticket Escalation not working.
Hi, Thank u for your response. i am getting log like this for GenericAgent Event... Mon Mar 30 11:07:16 2015 notice OTRS-CGI-10 New GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' added (UserID=36). Mon Mar 30 11:07:15 2015 notice OTRS-CGI-10 GenericAgent job 'TICKET ESCALATION FOR ...
- 27 Mar 2015, 09:31
- Forum: Help
- Topic: Open Ticket Escalation not working.
- Replies: 2
- Views: 1053
Open Ticket Escalation not working.
Hi, I configured Escalation for open tickets in "GenericAgent" section of systemAdministration, but the tickets which are created via "NewEmailTicket" are not escalating becoz those tickets are coming under open tickets Section, only new tickets (Which are sent by mail to OTRS)es...
- 27 Mar 2015, 07:09
- Forum: Help
- Topic: how to do customer queue mapping
- Replies: 2
- Views: 800
Re: how to do customer queue mapping
thnak u.
- 26 Mar 2015, 08:12
- Forum: Help
- Topic: how to change height of header in customer portal of otrs
- Replies: 1
- Views: 807
Re: how to change height of header in customer portal of otrs
nobody????
I think i need to change .css file, but i dont know which .css file i need to modify...
can anyone help me.....
I think i need to change .css file, but i dont know which .css file i need to modify...
can anyone help me.....
Re: Own Skin
Hi Rotyn ,
Can you please provide me the name of the css file that you have changed for changing the header height.
Thank u.
Can you please provide me the name of the css file that you have changed for changing the header height.
Thank u.
- 25 Mar 2015, 11:36
- Forum: Help
- Topic: how to change height of header in customer portal of otrs
- Replies: 1
- Views: 807
how to change height of header in customer portal of otrs
hi,
i wan to increase the header height in otrs customer portal, can any one help me i got options for changing logo and header name but how to change the height of the headerbar.
Thank you..
i wan to increase the header height in otrs customer portal, can any one help me i got options for changing logo and header name but how to change the height of the headerbar.
Thank you..
- 25 Mar 2015, 09:05
- Forum: Help
- Topic: how to do customer queue mapping
- Replies: 2
- Views: 800
how to do customer queue mapping
Hi, i want to display only queues which are related to that particular customer in the "TO" filed of customer panel,how to do that. now the customer can able to select all queues, but i need to restrict it, please find the below screen shot, there it is displaying 3 queues but i need to di...
- 25 Mar 2015, 06:23
- Forum: Help
- Topic: Ticket Escalation.
- Replies: 2
- Views: 974
Re: Ticket Escalation.
its is working, just i modified GenericAgent.pm file i uncommented the escalation part in that then notification mails are sending now.
i think its related to OTRS only...
i think its related to OTRS only...
- 24 Mar 2015, 14:59
- Forum: Help
- Topic: escalation for open tickets...
- Replies: 0
- Views: 798
escalation for open tickets...
[img]Hi,
How to escalate open tickets.
and i attached one screen shot, please find that one and let me clarify one thing is that code is only for new ticket escalation??, not for open tickets.
Thank u.[/img]
How to escalate open tickets.
and i attached one screen shot, please find that one and let me clarify one thing is that code is only for new ticket escalation??, not for open tickets.
Thank u.[/img]
- 24 Mar 2015, 11:49
- Forum: Help
- Topic: Escalation of Tickets
- Replies: 1
- Views: 761
Escalation of Tickets
[img]Hi, The Tickets which i have created by OTRS is going to "Open Tickets" section and they are not escalating, and the tickets which sent (by the mail addess like my mail id or gmail etc etc) from the outside going to "new tickets" section and they are escalating but i want bo...
- 24 Mar 2015, 09:17
- Forum: Help
- Topic: Ticket Escalation.
- Replies: 2
- Views: 974
Ticket Escalation.
Hi,
i added a job for ticket escalation in Generic Agent, tickets are escalating but i didn't get any mail notification.
can any one pls help me, in log also i am not getting any notifications.
Thank u.
i added a job for ticket escalation in Generic Agent, tickets are escalating but i didn't get any mail notification.
can any one pls help me, in log also i am not getting any notifications.
Thank u.
- 24 Mar 2015, 06:31
- Forum: Help
- Topic: History add notification
- Replies: 2
- Views: 1158
Re: History add notification
Thank u.
- 20 Mar 2015, 08:02
- Forum: Help
- Topic: History add notification
- Replies: 2
- Views: 1158
History add notification
Hi, What is History add notification in otrs (Events it is there), what will happen if i select that event. unfortunately i added that notification and i deleted immediately,and ticket also i deleted but still i am getting in log like below.. Column 'owner_id' cannot be null, SQL: 'INSERT INTO ticke...
- 19 Mar 2015, 13:03
- Forum: Help
- Topic: Reply and ReplyAll not working in otrs.
- Replies: 6
- Views: 2311
Re: Reply and ReplyAll not working in otrs.
it is working fine thank u jojo...
- 19 Mar 2015, 12:56
- Forum: Help
- Topic: Reply and ReplyAll not working in otrs.
- Replies: 6
- Views: 2311
Re: Reply and ReplyAll not working in otrs.
ok i will try, thank u so much for your quick response.
- 19 Mar 2015, 12:37
- Forum: Help
- Topic: Reply and ReplyAll not working in otrs.
- Replies: 6
- Views: 2311
Re: Reply and ReplyAll not working in otrs.
sorry for the inconvenience,
I am asking about reply and replyall options which are available in below screen please check it once.
Thank you.
I am asking about reply and replyall options which are available in below screen please check it once.
Thank you.
- 19 Mar 2015, 12:05
- Forum: Help
- Topic: Reply and ReplyAll not working in otrs.
- Replies: 6
- Views: 2311
Re: Reply and ReplyAll not working in otrs.
Thank u for your quick response,
please find the below attachment,there is no option to select reply type in template.
please find the below attachment,there is no option to select reply type in template.
- 19 Mar 2015, 11:40
- Forum: Help
- Topic: Reply and ReplyAll not working in otrs.
- Replies: 6
- Views: 2311
Reply and ReplyAll not working in otrs.
Hi,
Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..
Thank u.
Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..
Thank u.
- 18 Mar 2015, 15:07
- Forum: Help
- Topic: OTRS tag to get the mail address which is configured in System Email Addresses Management
- Replies: 2
- Views: 1520
Re: OTRS tag to get the mail address which is configured in System Email Addresses Management
like <OTRS_CUSTOMER_EMAIL[16]> to get customer email, is there anyway to get the mail address which is configured in System Email Addresses Management for sending mails from otrs, because i have configured two mail ids for two queues. for sending notifications i want different mail addresses accordi...
- 18 Mar 2015, 13:59
- Forum: Help
- Topic: OTRS tag to get the mail address which is configured in System Email Addresses Management
- Replies: 2
- Views: 1520
OTRS tag to get the mail address which is configured in System Email Addresses Management
Hi,
Can anyone tell me the OTRS tag to get the mail address which is configured in System Email Addresses Management.
thank u.
Can anyone tell me the OTRS tag to get the mail address which is configured in System Email Addresses Management.
thank u.
- 18 Mar 2015, 13:57
- Forum: Help
- Topic: Can i able to delete a test queues and test agents from otrs
- Replies: 2
- Views: 863
Re: Can i able to delete a test queues and test agents from otrs
thank u for u r response.
- 18 Mar 2015, 11:33
- Forum: Help
- Topic: Can i able to delete a test queues and test agents from otrs
- Replies: 2
- Views: 863
Can i able to delete a test queues and test agents from otrs
Hi All,
i have created test queues and agents for testing purpose.
and now i want to delete that queues and agents,is it possible if it is possible please explain me the process..
Thanks.
i have created test queues and agents for testing purpose.
and now i want to delete that queues and agents,is it possible if it is possible please explain me the process..
Thanks.
- 18 Mar 2015, 11:31
- Forum: Help
- Topic: Can i add two sender mails in OTRS.
- Replies: 7
- Views: 2634
Re: Can i add two sender mails in OTRS.
thank u for ur response.
- 18 Mar 2015, 07:51
- Forum: Help
- Topic: Can i add two sender mails in OTRS.
- Replies: 7
- Views: 2634
Re: Can i add two sender mails in OTRS.
Sorry Mail address only.
Can you please explain how...
and how to configure SendmailModule::AuthUser and SendmailModule::AuthPassword for the two mail addresses in
Edit Config Settings in Framework -> Core::Sendmail.
Thank you..
Can you please explain how...
and how to configure SendmailModule::AuthUser and SendmailModule::AuthPassword for the two mail addresses in
Edit Config Settings in Framework -> Core::Sendmail.
Thank you..
- 18 Mar 2015, 07:14
- Forum: Help
- Topic: Can i add two sender mails in OTRS.
- Replies: 7
- Views: 2634
Can i add two sender mails in OTRS.
Hi,
Can i configure two mail ids for sender mail (EmailSettings-->EmailAddress) in OTRS...
Thank you.
Can i configure two mail ids for sender mail (EmailSettings-->EmailAddress) in OTRS...
Thank you.
- 17 Mar 2015, 06:25
- Forum: Help
- Topic: Notification for Note..
- Replies: 0
- Views: 644
Notification for Note..
Hi All,
I want notification only for note to all the members in particular group,
if i configured in notification section, i am getting notification for all events like pending,close etc etc.
but i want notification only for note.
can anyone help...
Thank you..
I want notification only for note to all the members in particular group,
if i configured in notification section, i am getting notification for all events like pending,close etc etc.
but i want notification only for note.
can anyone help...
Thank you..
- 05 Mar 2015, 14:53
- Forum: Help
- Topic: difference between emial notification-ext and int
- Replies: 2
- Views: 889
- 05 Mar 2015, 09:41
- Forum: Help
- Topic: difference between emial notification-ext and int
- Replies: 2
- Views: 889
difference between emial notification-ext and int
Hi,
Can anyone explain me the different notification article types..
what is notification-ext and
what is notification-int.
Thanks
Can anyone explain me the different notification article types..
what is notification-ext and
what is notification-int.
Thanks
- 05 Mar 2015, 08:12
- Forum: Help
- Topic: new ticket notification to queue members..
- Replies: 0
- Views: 628
new ticket notification to queue members..
Hi.. new ticket notification problem ------------------------------------ the mail id in "To" is getting new ticket notification, but the mail ids which are in the queue is not getting new ticket notification. but in log it shows Sent agent 'NewTicket' notification to 'xxx@yyy.com'. but no...
- 05 Mar 2015, 06:02
- Forum: Help
- Topic: Escalating ticket notification
- Replies: 1
- Views: 583
Escalating ticket notification
Hi, I am getting genericAgent.pm not found or not loaded error while escalating ticket notification, ticket is escalating but mail is not sending, can anyone help me..... "GenericAgent.pm" is already present in "/opt/otrs/Kernel/Config/" folder. Still I am getting the error. Can ...
- 03 Mar 2015, 13:35
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Re: Problem with mail
Hi, "GenericAgent.pm" is already present in "/opt/otrs/Kernel/Config/" folder. Still I am getting the error. Can you help me to resolve the issue # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2001-2012 xxx, http://otrs.org/ # -- # This softwa...
- 03 Mar 2015, 12:12
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Re: Problem with mail
and i am getting
Module Kernel/Config/GenericAgent.pm not found/could not be loaded! error....
Module Kernel/Config/GenericAgent.pm not found/could not be loaded! error....
- 03 Mar 2015, 09:40
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Escalation of tickets
For auto escalation i did i like this
Queues-->select the queue for edit-->in that i change Escalation first response time to 15 mins..
Here where i need to mention the mail id for escalation( i need to escalate ticket for that mail id).
can anyone help..
Queues-->select the queue for edit-->in that i change Escalation first response time to 15 mins..
Here where i need to mention the mail id for escalation( i need to escalate ticket for that mail id).
can anyone help..
- 03 Mar 2015, 06:33
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Re: Problem with sending notification mail
for Send notification to agents when there are new tickets i did like this
In Admin → Agent Management → Agent select the agent you want, in "New Ticket Notification" choose yes and in "My Queues" select them all and click Submit.
Still i need to do anything else..
In Admin → Agent Management → Agent select the agent you want, in "New Ticket Notification" choose yes and in "My Queues" select them all and click Submit.
Still i need to do anything else..
- 02 Mar 2015, 09:37
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Re: Problem with mail
can anyone help ...
- 27 Feb 2015, 14:37
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
getting error while send a notification mail for a new ticket
I tried by deactivating auth user name and pwd but no use..
- 27 Feb 2015, 12:33
- Forum: Help
- Topic: Problem with mail
- Replies: 10
- Views: 6221
Problem with mail
hi, i am using windows 7 o.s, mail notification is not working properly after creating a new ticket, and i am getting below error , can any one help me.. after click on create ticket i got below error ---------------------------------------------------------- Line: 2083 Module: Kernel::Modules::Agen...
- 25 Feb 2015, 13:19
- Forum: Help
- Topic: can otrs create ticket by itself for every incoming mail
- Replies: 13
- Views: 4315
otrs-dashboard open tickets
Hi,
How can i disable the "all tickets" view in "open tickets" section of the dashboard..
only admin can able to see "all tickets",remaining people can only able to see the tickets in their queues.
Thank u.
How can i disable the "all tickets" view in "open tickets" section of the dashboard..
only admin can able to see "all tickets",remaining people can only able to see the tickets in their queues.
Thank u.
- 25 Feb 2015, 13:11
- Forum: Help
- Topic: Hide tickets from non-queues.
- Replies: 1
- Views: 671
Hide tickets from non-queues.
Hi,
How can i disable the all tickets view in open tickets section of the dashboard
only admin can able to see all tickets,remaining people can only able to see the tickets in their queues,
can anyone help me.
thank you.
How can i disable the all tickets view in open tickets section of the dashboard
only admin can able to see all tickets,remaining people can only able to see the tickets in their queues,
can anyone help me.
thank you.
- 25 Feb 2015, 08:37
- Forum: Help
- Topic: can otrs create ticket by itself for every incoming mail
- Replies: 13
- Views: 4315
Re: can otrs create ticket by itself for every incoming mail
I found solution just now,no need to tell all users....
There is away to to change the status of New Ticket Notification to 'yes' for all the agents at a time
frontend::agent::preferences::newticketNotify
here change the data selected to "1" .
There is away to to change the status of New Ticket Notification to 'yes' for all the agents at a time
frontend::agent::preferences::newticketNotify
here change the data selected to "1" .