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- 07 Apr 2015, 09:25
- Forum: Help
- Topic: Unable to grant read-only access to queue
- Replies: 7
- Views: 3414
Not sure if this is a new thing since OTRS 3.3 onwards but there's a setting in Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewQueue Change Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets from the default no to yes , Took me a while to notice that by default to see tickets using Que...