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by robertk
07 Apr 2015, 09:25
Forum: Help
Topic: Unable to grant read-only access to queue
Replies: 7
Views: 3604

Re: Unable to grant read-only access to queue

Not sure if this is a new thing since OTRS 3.3 onwards but there's a setting in Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewQueue Change Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets from the default no to yes , Took me a while to notice that by default to see tickets using Que...