Znuny and ((OTRS)) Community Edition

I just reloaded Apache and it works !! nice plugin guys and useful instead of uploading file by file.

Hi,

I wanted to use Znuny4OTRS multiuploader with OTRS4.
When I select my files, I click "Open" -> I see for a second "x files attached" then when the reply page is reloaded, I lose these attachment. It still work when I select only 1 file.

Any Idea ?

this doen't work with OTRS4 because the table are in InnoDB mode. so I can't add fulltext indexing.

I just changed content : index.pl?Action=AgentDashboard
it works

Hi, I have a link problem. When I try to move a ticket to spam I get a moving permission alert and a link to the dashboard which doesn't work. http://oi59.tinypic.com/16i8l51.jpg In my sysConfig : I have PossibleNextActions option with key : Go to dashboard! content : [% Env("CGIHandle") %...

But in the header.tt I can see : <a class="LogoutButton" id="LogoutButton" href="[% Env("Baselink") %]Action=Logout;[% Env("ChallengeTokenParam") | html %]" title="[% Translate("Logout") | html %] ([% Translate("You are logged in ...

I can see it in ths screenshot
http://www.linux-magazin.de/var/linux_m ... /otrs1.png

Hi, I setup a new OTRS4, I am not able to see "You are logged in as <<user_name>>" as the pic shows. In OTRS3 it works fine. I checked the header.tt and I can see there is a script. So I think it should be something wrong in the SysConfig. any help please ? http://oi59.tinypic.com/33lkprt....

This is great, it works !

Thanks

Hi all,

I setup a OTRS4 and upgrated my DB 3.0 > 3.1>3.2>3.3>4.0.
I have a problem when to reply to a ticket, I don't get the fields. a kind of broken script somewhere !! see pic


Any help !!

yes I assigned, the problem was in "type" field which is new from OTRS 3.0 to 4.0. it was created by script but still empty.
I just uodated my templates so the Type field is not empty anymore and it can be shoyn in the reply list

Hi, I setup a new OTRS4 and upgraded the DB 3.0>3.1>3.2>3.3>4.0 All seems to be fine, except I can't find the template list when I reply a ticket. I can see the template list in the admin area. and my queue is already connected to some templates but they don't show up in the reply list in the respon...