Search found 36 matches
- 11 May 2020, 00:34
- Forum: General
- Topic: Otobo - way to go ?
- Replies: 4
- Views: 3613
Re: Otobo - way to go ?
There will be brand new End user UI.
- 04 May 2020, 23:23
- Forum: General
- Topic: Otobo - way to go ?
- Replies: 4
- Views: 3613
Otobo - way to go ?
Looks like German/Swiss Company put work into Otrs 6 and started new community project. Web site is in German, but there are some words about the project in English on https://github.com/RotherOSS.
Very promising.
Very promising.
- 03 May 2020, 21:55
- Forum: Help
- Topic: Create ticket via command line
- Replies: 0
- Views: 1501
Create ticket via command line
Hi,
I found this: Which look perfect, but doesn´t work with OTRS 6. I´m not Perl developer, than I can´t fix it. Can someone look on the code ? Or is there any alternative ?
Thanks
I found this:
Code: Select all
https://github.com/mbeijen/App-OTRS-CreateTicketThanks
- 03 May 2020, 21:44
- Forum: Assistenza
- Topic: Download OTRS 7
- Replies: 4
- Views: 11937
- 10 Apr 2020, 14:51
- Forum: General
- Topic: OTRS 5 & 6 EOL
- Replies: 7
- Views: 3700
Re: OTRS 5 & 6 EOL
See viewtopic.php?f=53&t=41628 , looks like Community Edition will be discontinued. It´s time to migrate to another SD, for small shops like me, they don´t have any offering, 10 agents is too much.
- 29 Mar 2020, 23:07
- Forum: Help
- Topic: OTRS 6.0.27 broken build, cannot find Moo perl module
- Replies: 20
- Views: 18822
Re: OTRS 6.0.27 broken build, cannot find Moo perl module
DB update did the trick, thanks for help.
- 29 Mar 2020, 22:19
- Forum: Help
- Topic: Error creating DateTime object
- Replies: 1
- Views: 2345
Error creating DateTime object
Hi, I moved my OTRS 6.0.25 from SuSe SLES 12 to SuSe Leap 15.1. Now after time change I´m getting huge amount errors like this : Sun Mar 29 22:06:29 2020 (Europe/Prague) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager-69 Error creating DateTime obje...
- 29 Mar 2020, 20:38
- Forum: Help
- Topic: OTRS 6.0.27 broken build, cannot find Moo perl module
- Replies: 20
- Views: 18822
Re: OTRS 6.0.27 broken build, cannot find Moo perl module
I´m doing VMware snapshot every time, but I wasn´t aware, that DB update is needed between minor versions ( like 6.0.25 -> 6.0.27 ).
Will try that and let you know.
Will try that and let you know.
- 29 Mar 2020, 18:37
- Forum: Help
- Topic: OTRS 6.0.27 broken build, cannot find Moo perl module
- Replies: 20
- Views: 18822
Re: OTRS 6.0.27 broken build, cannot find Moo perl module
Between minor version I only run rpm - Uvh, never needed something else.
- 29 Mar 2020, 16:48
- Forum: Help
- Topic: OTRS 6.0.27 broken build, cannot find Moo perl module
- Replies: 20
- Views: 18822
Re: OTRS 6.0.27 broken build, cannot find Moo perl module
Even I install Moo perl module I can´t login. Doing rpm update from 6.0.25. I enter user name and password click on Login and nothing happens. It happend with 6.0.26 build, I was hoping, that 6.0.27 build will fix this, but not.
I´m on Suse Leap 15.1.
I´m on Suse Leap 15.1.
- 17 Nov 2019, 19:18
- Forum: Help
- Topic: Scheduler is not runnning
- Replies: 1
- Views: 1759
Scheduler is not runnning
Hello, not sure if this issue started after upgrade from version 5 to 6. Currently I´m getting this error : /opt/otrs/Kernel/Config/Files/Framework.xml file is part of the OTRS file set and is not present! Scheduler is stopping...! ls -l /opt/otrs/Kernel/Config/Files/ total 380 -rw-rw---- 1 otrs www...
- 25 Feb 2018, 21:51
- Forum: Help
- Topic: Errors during upgrade to 6
- Replies: 13
- Views: 31248
Re: Errors during upgrade to 6
I´m alone with this upgrade problem ?
- 17 Feb 2018, 02:37
- Forum: Help
- Topic: Errors during upgrade to 6
- Replies: 13
- Views: 31248
Re: Errors during upgrade to 6
I got same problem with RPM upgrade from 5.0.26 to 6.0.5 . I looked on the OTRS 5 tables and there isn´t any otrs.sysconfig_deployment_lock table.
Looks like this is a bug.
Looks like this is a bug.
- 13 Dec 2016, 19:46
- Forum: Help
- Topic: Time Units / Customer Info
- Replies: 6
- Views: 5268
Re: Time Units / Customer Info
Anyone ?
- 12 Nov 2016, 19:21
- Forum: Help
- Topic: Time Units / Customer Info
- Replies: 6
- Views: 5268
Re: Time Units / Customer Info
Hello,
I have OTRS version 5, added it to CustomerTicketZoom.tt , but nothing changed, still don´t see Accounted time on customers view.
Regards
David
I have OTRS version 5, added it to CustomerTicketZoom.tt , but nothing changed, still don´t see Accounted time on customers view.
Regards
David
- 08 Nov 2016, 19:55
- Forum: Hilfe
- Topic: Anwender kann nicht einloggen ( No UserID found for .. )
- Replies: 1
- Views: 872
Anwender kann nicht einloggen ( No UserID found for .. )
Hallo,
nach den upgrade von 4.x auf 5.x habe ich einen neuen Anwender erstellt und er kann nicht einloggen. In dem System log ist Fehler "No UserID found for". Wo kann der Problem sein ? Upgrade war fehlerlos.
Gruss
David
nach den upgrade von 4.x auf 5.x habe ich einen neuen Anwender erstellt und er kann nicht einloggen. In dem System log ist Fehler "No UserID found for". Wo kann der Problem sein ? Upgrade war fehlerlos.
Gruss
David
- 08 Nov 2016, 16:52
- Forum: Hilfe
- Topic: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
- Replies: 5
- Views: 2063
Re: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
Hallo,
ich habe es probiert, aber jetzt bekomme ich dieses Fehler :
Tue Nov 8 15:49:46 2016 error OTRS-CGI-69 Need module!
Gruss
David
ich habe es probiert, aber jetzt bekomme ich dieses Fehler :
Tue Nov 8 15:49:46 2016 error OTRS-CGI-69 Need module!
Gruss
David
- 27 Jul 2016, 00:48
- Forum: Hilfe
- Topic: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
- Replies: 5
- Views: 2063
Re: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
Hab dies gefunden :
Frontend::NotifyModule###800-Scheduler-Check Key - Module Content - Kernel::Output::HTML::Notification::SchedulerCheck
David
Frontend::NotifyModule###800-Scheduler-Check Key - Module Content - Kernel::Output::HTML::Notification::SchedulerCheck
David
- 21 Jul 2016, 23:53
- Forum: Hilfe
- Topic: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
- Replies: 5
- Views: 2063
Re: SchedulerCheck.pm not in @INC | Upgrade v4 auf v5
Hat jemand eine Losung fur dieses Problem ? Ich habe genau so eines nach upgrade von 4 auf 5.
- 09 Dec 2015, 01:58
- Forum: Help
- Topic: OTRS 5 on SLES 11 SP3/4
- Replies: 6
- Views: 2514
Re: OTRS 5 on SLES 11 SP3/4
Looks like that nobody .
- 22 Nov 2015, 05:32
- Forum: Help
- Topic: OTRS 5 on SLES 11 SP3/4
- Replies: 6
- Views: 2514
Re: OTRS 5 on SLES 11 SP3/4
I think nobody tested it. And there is misunderstanding about Suse Linux, there is OpenSuse and SLES. OpenSuse has another versioning as SLES. OpenSuse 11 is very old , can be that EOL was 2012, SLES 11 is current.
David
David
- 11 Nov 2015, 01:13
- Forum: Help
- Topic: OTRS 5 on SLES 11 SP3/4
- Replies: 6
- Views: 2514
Re: OTRS 5 on SLES 11 SP3/4
No one is using SUSE ?
David
David
- 06 Nov 2015, 20:58
- Forum: Help
- Topic: Upgrade from 4.0.11 to 5.0.1 - Error
- Replies: 5
- Views: 3062
Re: Upgrade from 4.0.11 to 5.0.1 - Error
Have you tried 5.0.2 ?
- 06 Nov 2015, 05:10
- Forum: Help
- Topic: OTRS 5 on SLES 11 SP3/4
- Replies: 6
- Views: 2514
OTRS 5 on SLES 11 SP3/4
Hi,
OTRS 4 RPM downloaded from SUSE11 section was compatible with SLES11 SP3/4. OTRS 5 even downloaded from SUSE11 section has dependency on :
- cronie
- bash-completion
which are only on SLES12 .
Has someone tried upgrade to OTRS 5 on SLES 11 platform ?
David
OTRS 4 RPM downloaded from SUSE11 section was compatible with SLES11 SP3/4. OTRS 5 even downloaded from SUSE11 section has dependency on :
- cronie
- bash-completion
which are only on SLES12 .
Has someone tried upgrade to OTRS 5 on SLES 11 platform ?
David
- 01 Nov 2015, 04:02
- Forum: Help
- Topic: Can't connect to Product News server!
- Replies: 5
- Views: 5771
Re: Can't connect to Product News server!
Thanks, it worked for me too.
- 26 Mar 2015, 23:15
- Forum: Help
- Topic: [SOLVED] Customer users access to all customer tickets
- Replies: 6
- Views: 1955
Re: Customer users access to all customer tickets
Again RTFM, customer didn´t looked under company tickets 
- 26 Mar 2015, 20:52
- Forum: Help
- Topic: [SOLVED] Customer users access to all customer tickets
- Replies: 6
- Views: 1955
Re: Customer users access to all customer tickets
Hello,
customer have for example two users, one user opened all tickets for customer, and second user want to have ro access to these tickets. I think it can be only open tickets.
Thanks
customer have for example two users, one user opened all tickets for customer, and second user want to have ro access to these tickets. I think it can be only open tickets.
Thanks
- 26 Mar 2015, 16:54
- Forum: Help
- Topic: [SOLVED] Customer users access to all customer tickets
- Replies: 6
- Views: 1955
Re: Customer users access to all customer tickets
Nobody answered, than it´s not possible ?
- 24 Mar 2015, 01:05
- Forum: Help
- Topic: [SOLVED] Customer users access to all customer tickets
- Replies: 6
- Views: 1955
[SOLVED] Customer users access to all customer tickets
Hi,
customers users want to have access to all tickets, which are open for customers company. It can be only RO access to other customers users tickets, is this possible ?
customers users want to have access to all tickets, which are open for customers company. It can be only RO access to other customers users tickets, is this possible ?
- 03 Mar 2015, 23:48
- Forum: Help
- Topic: [SOLVED] After upgrade to 4.0.6 users can´t login
- Replies: 7
- Views: 2866
Re: [SOLVED] After upgrade to 4.0.6 users can´t login
After upgrade Index redirect pointed to index.pl not to customer.pl, that´s why customer wasn´t able to login.
- 28 Feb 2015, 01:32
- Forum: Help
- Topic: [SOLVED] After upgrade to 4.0.6 users can´t login
- Replies: 7
- Views: 2866
Re: After upgrade to 4.0.6 users can´t login
Will try that.
Upgrade was from 4.0.5, there was only otrs.RebuildConfig.pl needed ?
Thanks
Upgrade was from 4.0.5, there was only otrs.RebuildConfig.pl needed ?
Thanks
- 28 Feb 2015, 00:58
- Forum: Help
- Topic: [SOLVED] After upgrade to 4.0.6 users can´t login
- Replies: 7
- Views: 2866
Re: After upgrade to 4.0.6 users can´t login
I haven´t external backend, all configuration is in internal MySQL DB.
I updated via rpm.
I tried now change password for user , which can´t connect, in system log is that password was successfully changed , but when I try to login, there is same error user doesn't exist or is invalid.
I updated via rpm.
I tried now change password for user , which can´t connect, in system log is that password was successfully changed , but when I try to login, there is same error user doesn't exist or is invalid.
- 28 Feb 2015, 00:40
- Forum: Help
- Topic: [SOLVED] After upgrade to 4.0.6 users can´t login
- Replies: 7
- Views: 2866
Re: After upgrade to 4.0.6 users can´t login
Is there possibility to debug that login problem ?
Thanks
Thanks
- 27 Feb 2015, 17:55
- Forum: Help
- Topic: [SOLVED] After upgrade to 4.0.6 users can´t login
- Replies: 7
- Views: 2866
[SOLVED] After upgrade to 4.0.6 users can´t login
Hello, I´m fasing strange problem, after I upgraded to 4.0.6 customer users can´t login. Error is : Fri Feb 27 15:50:13 2015 error OTRS-CGI-69 No UserID found for 'myuser'! Fri Feb 27 15:50:13 2015 notice OTRS-CGI-69 User: myuser doesn't exist or is invalid!!! (REMOTE_ADDR: X.X.X.X) but if I look in...
- 26 Feb 2015, 13:54
- Forum: Help
- Topic: Can't connect to Product News server!
- Replies: 5
- Views: 5771
Re: Can't connect to Product News server!
Have installed OTRS 4 Patch 6 with otrs.CheckCloudServices.pl script, run that and there isn´t much more information about the problem. DEBUG: .../IO/Socket/SSL.pm:191: set domain to 2 DEBUG: .../IO/Socket/SSL.pm:1461: new ctx 30174096 DEBUG: .../IO/Socket/SSL.pm:332: socket not yet connected DEBUG:...
- 10 Feb 2015, 17:21
- Forum: Help
- Topic: Can't connect to Product News server!
- Replies: 5
- Views: 5771
Can't connect to Product News server!
Hello, for some time I´m getting these errors : [Tue Feb 10 15:51:15 2015][Notice][Kernel::System::CloudService::Request] PublicCloudService - Can't connect to server - 500 Can't connect to cloud.otrs.com:443 (certificate verify failed) [Tue Feb 10 15:51:15 2015][Notice][Kernel::System::Registration...