Znuny and ((OTRS)) Community Edition

NICE! Just what i needed
Thanks!

Super!

Is it also possible to get the CUSTOMERID in the list?

Kind regards
Per

Hi

A simple question...

How to I export all my customers to excel? I just need the email.
Its not possible just to select all because only 283 customers is shown

Kind regards
Per

Hi Is it not possible to add an url in an autoreply using HTML? If i try to make a autoreply with ex.. <a href="https://www.w3schools.com/html/">Visit our HTML tutorial</a></p> I can see the complete code in the autoreply not only the "Visit our HTML tutorial"

No hints?

Hi

Ex we have a ticket in priority medium, but when a agent dispatch it to another agent the priority field is set to low by default.

Is it not possible to have the pre-set values in the Dispatch window fields to be the same as the current values in the ticket?

Kind regards
Per

Hi

Well there where a simple solution.. create a new notification and only to owner of ticket... so simple

Hi I might be a simple task.. but i am unable to figure out how to change the customer of an existing ticket in OTRS 5... In the old version 4 i where able to click at customer in customer information and just change it there.. it seems not to be possible in OTRS 5? The customer information says: no...

Hi

We have upgraded our OTRS to the newest version, now when we add a note or reply a ticket we also need to type in subject.
before we upgraded the subject where autofilled.

It is possible to change that, so subject is autofilled?

Kind regards

Hi

To day when there is an update in a ticket all the members of the queue gets an email.
It is not possible to set that only the owner of the ticket recive the email notification?

Kind regards

Hi How to i set the filter, so that a gerneric agent searches for multiple words in subject line? ex.. it needs to search for "Kolding, Albertslund and Søborg" I have tried to make the search as "*Søborg*" "*Kolding*" - but it does not work Only if i type "*Søborg*...

Hi

How do i create a autorempy with a url in?

ex.

Wisit our "site" at http://sitename.com - "site" needs to have the url in

Hi

I'm having the same issue as you, have you found a solution for chrome?

Kind Regards
Per

Hi

It is only possible to change the customer id if the customer have more that one ticket.

if the customer only have one ticket, I am being directed to that ticket - and no possibility to change the customer id

Hi

How do i change Customer ID on a ticket?

I need to change the requester of a ticket to another - how do i do that?
I have tried to click at customer ID but i cannot find any options to change the ID

Hi How do I set up, so that im only getting a email notification on changes in a ticket if "im the owner of the ticket" ? I do not want to get email notifications of all the other tickets in my queues who are owned by other people. So just a notification if there is no owner and if im the ...

Hi

I have the Customer tab, but it do not seems that I am able to move a ticket to another customer?

Kind regards
Per

Hi I have added a new dynamic ticket field called "TracID" I am able to show the field in new ticket information and in ticket information But where do I add the new field to the "open tickets / need to be answered" dashboard? And a side question... When I have created the dynami...

Hi

Is it possible to move a ticket to another customer?

Today when a customer send us a mail, it is automatic being locked to the customer if otrs knows the customer email.
Is it not possible to assign the ticket to another customer?

Kind regards
Per

Hi

Thanks, now it works!



/Regards Per

Hi Under admin pane ->Auto Response Management I have set the auto response "default reply (after new ticket has been created)" to valid BUT when I send a mail and it has been feched by OTRS no autoreply is generated? I have looked for errors in the system log, and I cant seem to find any....

HI I have set up Queue Based Escalations, I have set the Escalation – update time, and I am getting the tickets in escalated view if no agent is updateing the ticket. BUT is itpossible to only get the escalation one time pr. ticket? - if the agent has updated the ticket I do not want to see the tick...

Nobody is able to help?

Hi I have problems getting notification by email when a ticket is escalated. What I have done is: Under "Queries" I have set up a group called "OTRS4TEST" , and set "escalation update time in minutes" to = 2 And created a test case and dispatched it to the group "O...