Search found 7 matches
- 03 Jun 2019, 17:56
- Forum: Help
- Topic: how to switch off article send animation otrs6
- Replies: 1
- Views: 1144
how to switch off article send animation otrs6
Hello all, there is a new feature in otrs6 6.0.18, a turning wheel to indicate that an article is about to send. But this wheel is turning even though the article is allready successfully send. This is a cosmetic problem but lead to confusion within the agents. Is it possible to fix this that it is ...
- 16 Feb 2018, 11:27
- Forum: Help
- Topic: Error otrs.Console.pl TimeZone Olson Database different Version
- Replies: 16
- Views: 26224
Error otrs.Console.pl TimeZone Olson Database different Version
Hello List, there is a nasty error message witch fill up my logs: Feb 16 08:03:12 50sv-otrs-test OTRS-otrs.Console.pl-Maint: :Emai [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint:...
- 12 Jan 2018, 17:09
- Forum: Help
- Topic: Ownership Problem with ZZZAAuto.pm and Cache [Solved]
- Replies: 1
- Views: 1547
Re: Ownership Problem with ZZZAAuto.pm and Cache [Solved]
Hello all,
stupid me, i simply forgot to add otrs user to the group www-data.
sorry for the noise.
Regards,
Hubert
stupid me, i simply forgot to add otrs user to the group www-data.
sorry for the noise.
Regards,
Hubert
- 04 Jan 2018, 13:05
- Forum: Help
- Topic: Ownership Problem with ZZZAAuto.pm and Cache [Solved]
- Replies: 1
- Views: 1547
Ownership Problem with ZZZAAuto.pm and Cache [Solved]
Hello all, I've a nasty permission Problem with the File ZZZAAuto.pm. My Platform is Debian 9, I've upgraded a Version 4.0.24 deploy via recent version 5 finally to version 6.0.3 The "default" permissions are 660 and otrs:www-data as owner:group. In this case everything is fine. The first ...
- 26 Jan 2017, 18:48
- Forum: Help
- Topic: Reverse Sort order of Articles in Customer Ticket View
- Replies: 0
- Views: 800
Reverse Sort order of Articles in Customer Ticket View
Hello,
is it possible to sort Article in the Customer Ticket View (Zoom? When you look at a single ticket) to show the youngest Article on top of the list?
We are using OTRS 4.0.18
Best regards,
Hubert
is it possible to sort Article in the Customer Ticket View (Zoom? When you look at a single ticket) to show the youngest Article on top of the list?
We are using OTRS 4.0.18
Best regards,
Hubert
- 27 Aug 2015, 15:13
- Forum: Help
- Topic: [Solved] Login to customer frontend only with working Internet connection?
- Replies: 2
- Views: 1042
[Solved] Re: Login to customer frontend only with working Internet connection?
Thank you for your answer, Now I have tried a different Browser (Chromium 44.0.2403.89)and every thing works fine. An Update of Iceweasel (Debian Firefox) from 31.7.0 to 38.2.0 solve this Problem too. It was obviously a Browser problem. I don't think it was a DNS problem, because my First view of th...
- 27 Aug 2015, 14:07
- Forum: Help
- Topic: [Solved] Login to customer frontend only with working Internet connection?
- Replies: 2
- Views: 1042
[Solved] Login to customer frontend only with working Internet connection?
Hello, we use OTRS 4.0.7 open source version, Installed via tgz on an Debian Jessie with Postgres 9.4 as back end. If a client try to login to the customer front end which is located in our internal network he will see the front end fast (using iceweasel 31.7.0 on Debian Jessie). After typing his cr...