Search found 7 matches

by hukrause
03 Jun 2019, 17:56
Forum: Help
Topic: how to switch off article send animation otrs6
Replies: 1
Views: 35

how to switch off article send animation otrs6

Hello all, there is a new feature in otrs6 6.0.18, a turning wheel to indicate that an article is about to send. But this wheel is turning even though the article is allready successfully send. This is a cosmetic problem but lead to confusion within the agents. Is it possible to fix this that it is ...
by hukrause
16 Feb 2018, 11:27
Forum: Help
Topic: Error otrs.Console.pl TimeZone Olson Database different Version
Replies: 9
Views: 5672

Error otrs.Console.pl TimeZone Olson Database different Version

Hello List, there is a nasty error message witch fill up my logs: Feb 16 08:03:12 50sv-otrs-test OTRS-otrs.Console.pl-Maint: :Emai [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint:...
by hukrause
12 Jan 2018, 17:09
Forum: Help
Topic: Ownership Problem with ZZZAAuto.pm and Cache [Solved]
Replies: 1
Views: 518

Re: Ownership Problem with ZZZAAuto.pm and Cache [Solved]

Hello all,

stupid me, i simply forgot to add otrs user to the group www-data.

sorry for the noise.

Regards,

Hubert
by hukrause
04 Jan 2018, 13:05
Forum: Help
Topic: Ownership Problem with ZZZAAuto.pm and Cache [Solved]
Replies: 1
Views: 518

Ownership Problem with ZZZAAuto.pm and Cache [Solved]

Hello all, I've a nasty permission Problem with the File ZZZAAuto.pm. My Platform is Debian 9, I've upgraded a Version 4.0.24 deploy via recent version 5 finally to version 6.0.3 The "default" permissions are 660 and otrs:www-data as owner:group. In this case everything is fine. The first Time I Cha...
by hukrause
26 Jan 2017, 18:48
Forum: Help
Topic: Reverse Sort order of Articles in Customer Ticket View
Replies: 0
Views: 309

Reverse Sort order of Articles in Customer Ticket View

Hello,

is it possible to sort Article in the Customer Ticket View (Zoom? When you look at a single ticket) to show the youngest Article on top of the list?

We are using OTRS 4.0.18

Best regards,

Hubert
by hukrause
27 Aug 2015, 15:13
Forum: Help
Topic: [Solved] Login to customer frontend only with working Internet connection?
Replies: 2
Views: 309

[Solved] Re: Login to customer frontend only with working Internet connection?

Thank you for your answer, Now I have tried a different Browser (Chromium 44.0.2403.89)and every thing works fine. An Update of Iceweasel (Debian Firefox) from 31.7.0 to 38.2.0 solve this Problem too. It was obviously a Browser problem. I don't think it was a DNS problem, because my First view of th...
by hukrause
27 Aug 2015, 14:07
Forum: Help
Topic: [Solved] Login to customer frontend only with working Internet connection?
Replies: 2
Views: 309

[Solved] Login to customer frontend only with working Internet connection?

Hello, we use OTRS 4.0.7 open source version, Installed via tgz on an Debian Jessie with Postgres 9.4 as back end. If a client try to login to the customer front end which is located in our internal network he will see the front end fast (using iceweasel 31.7.0 on Debian Jessie). After typing his cr...