Search found 22 matches
- 27 Jan 2015, 15:49
- Forum: General
- Topic: Postfilters
- Replies: 3
- Views: 1772
Re: Postfilters
I HAD an extensive list of post-filters, and separated out customers in queues. I found it better to add the X-OTRS-CustomerNo field into the (my customers use exchange) transport role. New-TransportRule -Name 'X-OTRS-CustomerNo' -Comments 'Assign OTRS Customer Number' -Priority '0' -Enabled $true -...
- 26 Jan 2015, 17:54
- Forum: Help
- Topic: Workorders and Customer Company
- Replies: 0
- Views: 552
Workorders and Customer Company
Happy Monday, I was wondering if anyone has been able to assign work-orders to customers, I would like to use the built-in work order features to send me field tech's out for maintenance, migrations, and special projects that require onsite attention. I would like these actions to be view-able to my...
- 17 Dec 2014, 18:45
- Forum: Help
- Topic: Unable to grant read-only access to queue
- Replies: 7
- Views: 6885
Re: Unable to grant read-only access to queue
I would have given them access via the client portal, and assign all the tickets to the same company (allowing them to see the company tickets)
it's a far less 'clunky' interface for their purposes.
it's a far less 'clunky' interface for their purposes.
- 12 Dec 2014, 00:22
- Forum: Help
- Topic: Ajax Communication error
- Replies: 13
- Views: 3192
Re: Ajax Communication error
IF that doesn't work, I ended up enabling Enhanced Richtext Editor (Core::WEB)
Seemed to shut chrome up for good.
I also disabled minification of CSS and JS, not 100% sure if that helped.
Seemed to shut chrome up for good.
I also disabled minification of CSS and JS, not 100% sure if that helped.
- 12 Dec 2014, 00:20
- Forum: Help
- Topic: Auto-Assign CustomerID by email domain
- Replies: 5
- Views: 3023
Re: Auto-Assign CustomerID by email domain
True, I was thinking of another solution to fit this 'need', if a customer emails in a ticket; part of my autoresponder includes a link to register. This could include a URL Parameter to set the CustomerID on registration. I also noticed that you need to 'remember' the customer ID when creating a cu...
- 11 Dec 2014, 22:38
- Forum: Help
- Topic: Auto-Assign CustomerID by email domain
- Replies: 5
- Views: 3023
Re: Auto-Assign CustomerID by email domain
yes I have it configured for the postmail filter, but I'd like it setup for customer registration.
- 11 Dec 2014, 19:48
- Forum: Help
- Topic: CMDB Search issue [open BUG]
- Replies: 3
- Views: 1887
Re: CMDB Search issue [open BUG]
Nice,
I dropped https://raw.githubusercontent.com/VGSeb ... mSearch.tt
into /opt/otrs/Custom/Kernel/Output/HTML/Standard
I dropped https://raw.githubusercontent.com/VGSeb ... mSearch.tt
into /opt/otrs/Custom/Kernel/Output/HTML/Standard
Code: Select all
chown otrs:apache /opt/otrs/Custom -R
- 11 Dec 2014, 19:44
- Forum: Help
- Topic: $Self->{Customer} = {
- Replies: 8
- Views: 2630
Re: $Self->{Customer} = {
I took a look at DashboardCustomerCompanyInformation.pm and added this: 122 # CUSTOM SugarCRM Link check if a link must be placed 123 if ( $Entry->[7] ) { 124 $LayoutObject->Block( 125 Name => "ContentSmallCustomerCompanyInformationRowLink", 126 Data => { 127 %CustomerCompany, 128 Label =>...
- 11 Dec 2014, 19:39
- Forum: Help
- Topic: Auto-Assign CustomerID by email domain
- Replies: 5
- Views: 3023
Auto-Assign CustomerID by email domain
Has anyone done this? is it possible?
I have it configured as a postmaster filter, if there's a similar filter for customer registrations that would be sweet! I've searched the forums and googles but nothing so far.
I have it configured as a postmaster filter, if there's a similar filter for customer registrations that would be sweet! I've searched the forums and googles but nothing so far.
- 11 Dec 2014, 19:23
- Forum: Help
- Topic: Ajax Communication error
- Replies: 13
- Views: 3192
Re: Ajax Communication error
I assume the logout button doesn't work until you refresh the screen because javascript isn't loading.
javascript isn't loading because your can't access it (no read permissions).
tldr; yes.
I do still have some ajax issues with loading the RichTextEditor but only if I clear the browser cache.
javascript isn't loading because your can't access it (no read permissions).
tldr; yes.
I do still have some ajax issues with loading the RichTextEditor but only if I clear the browser cache.
- 11 Dec 2014, 19:05
- Forum: Help
- Topic: CMDB Search issue [open BUG]
- Replies: 3
- Views: 1887
Re: CMDB Search issue [open BUG]
Patch works, I put my file in /opt/otrs/Custom/Kernel/Modules
Note: Line numbers did not match up for me.
Note: Line numbers did not match up for me.
- 11 Dec 2014, 18:33
- Forum: General
- Topic: One customer, multiple mails
- Replies: 10
- Views: 5663
Re: One customer, multiple mails
I know old post but I was just doing this. In Excel, A Column is customer domain name, B Column is CustomerID ="INSERT INTO postmaster_filter (f_name,f_stop,f_type,f_key,f_value,f_not)VALUES ('"&A2&"','0','Match','From','EMAILADDRESS:*"&A2&"',NULL); INSERT IN...
- 11 Dec 2014, 16:10
- Forum: Help
- Topic: Ajax Communication error
- Replies: 13
- Views: 3192
Re: Ajax Communication error
did you give everyone read permissions to the js cache objects?
Code: Select all
chmod 664 /opt/otrs/var/httpd/htdocs/js/js-cache/*
- 11 Dec 2014, 00:47
- Forum: Help
- Topic: $Self->{Customer} = {
- Replies: 8
- Views: 2630
Re: $Self->{Customer} = {
That is working nicely, say 95%. the last 5% if I can get the CRM link to show nicely. I used the Comment frontend field for the SugarCRM account link, but it shows the full URL [ 'CustomerCompanyComment', 'SugarCRM', 'sugarlink', 1, 0, 'var', '[% Data.CustomerCompanyComment | html %]', 1 ], Renders...
- 10 Dec 2014, 22:23
- Forum: Help
- Topic: $Self->{Customer} = {
- Replies: 8
- Views: 2630
Re: $Self->{Customer} = {
The information I need is in 2 tables that I want to inner join.
Company_ID is an internal account number in accounts_cstm
Company Name, Address and other info is in accounts
This is SuiteCRM (sugarcrm)
Thanks,
-Jake
Company_ID is an internal account number in accounts_cstm
Company Name, Address and other info is in accounts
This is SuiteCRM (sugarcrm)
Thanks,
-Jake
- 10 Dec 2014, 22:14
- Forum: Help
- Topic: $Self->{Customer} = {
- Replies: 8
- Views: 2630
Re: $Self->{Customer} = {
Thanks, it looks like Customer Company is what I want to use, is there a way to to a SQL Query? It looks like I may be better off with a script.
- 10 Dec 2014, 22:10
- Forum: Help
- Topic: Ajax Communication error
- Replies: 13
- Views: 3192
- 10 Dec 2014, 20:07
- Forum: Help
- Topic: OTRS - 4.0.2 - Int. Server Error opening tickets customer portal
- Replies: 6
- Views: 3004
Re: OTRS - 4.0.2 - Int. Server Error opening tickets customer portal
This also fixed my issue.pituca wrote:After copying the module from github my system got back to normal.
Thank you so much
Ruben.
- 10 Dec 2014, 20:04
- Forum: Help
- Topic: [SOLVED] 4.0.2 OTRS CustomerTicketMessage and Chrome Issue
- Replies: 0
- Views: 971
[SOLVED] 4.0.2 OTRS CustomerTicketMessage and Chrome Issue
Chrome keeps having a nagging javascript error popup complaining that 'allow-scripts' is not set. I updated my version of Custom/Kernel/Output/HTML/Standard/CustomerTicketZoom.tt in 2 places to include allow-scripts ./Standard/CustomerTicketZoom.tt:145:<iframe sandbox="allow-same-origin allow-p...
- 10 Dec 2014, 20:01
- Forum: Help
- Topic: OTRS on Ubuntu 12.04 or 14.04?
- Replies: 3
- Views: 2120
Re: OTRS on Ubuntu 12.04 or 14.04?
We run Mostly Ubuntu and Debian, I use centos 6.5 for otrs, rpm upgrades are way easier and rarely have an issue with it.
Worth the learning curve.
My $0.02
Worth the learning curve.
My $0.02
- 08 Dec 2014, 17:56
- Forum: Help
- Topic: $Self->{Customer} = {
- Replies: 8
- Views: 2630
$Self->{Customer} = {
Does anyone have all the options for "$Self->{CustomerUser} = {" backend?
I'd like to use a SQL Query / MAP for my SugarCRM Database.
Thank You,
-Jake
I'd like to use a SQL Query / MAP for my SugarCRM Database.
Thank You,
-Jake
- 04 Dec 2014, 21:18
- Forum: Help
- Topic: Upgrading error from 3.3.10 to 4.0.1
- Replies: 17
- Views: 23442
Re: Upgrading error from 3.3.10 to 4.0.1
I ran this and that fixed my issues, I had ITSM loaded before the update, so it would make sense I need to update ITSM to get things working. Follow Steps Here: http://ftp.otrs.org/pub/otrs/itsm/INSTALL-4.ITSM mkdir /root/packages/ cd /root/packages/1 wget ftp://ftp.otrs.org/pub/otrs/itsm/bundle4/IT...