Search found 22 matches

by jevans
27 Jan 2015, 15:49
Forum: General
Topic: Postfilters
Replies: 3
Views: 703

Re: Postfilters

I HAD an extensive list of post-filters, and separated out customers in queues. I found it better to add the X-OTRS-CustomerNo field into the (my customers use exchange) transport role. New-TransportRule -Name 'X-OTRS-CustomerNo' -Comments 'Assign OTRS Customer Number' -Priority '0' -Enabled $true -...
by jevans
26 Jan 2015, 17:54
Forum: Help
Topic: Workorders and Customer Company
Replies: 0
Views: 295

Workorders and Customer Company

Happy Monday, I was wondering if anyone has been able to assign work-orders to customers, I would like to use the built-in work order features to send me field tech's out for maintenance, migrations, and special projects that require onsite attention. I would like these actions to be view-able to my...
by jevans
17 Dec 2014, 18:45
Forum: Help
Topic: Unable to grant read-only access to queue
Replies: 7
Views: 3728

Re: Unable to grant read-only access to queue

I would have given them access via the client portal, and assign all the tickets to the same company (allowing them to see the company tickets)

it's a far less 'clunky' interface for their purposes.
by jevans
12 Dec 2014, 00:22
Forum: Help
Topic: Ajax Communication error
Replies: 13
Views: 1667

Re: Ajax Communication error

IF that doesn't work, I ended up enabling Enhanced Richtext Editor (Core::WEB)

Seemed to shut chrome up for good.

I also disabled minification of CSS and JS, not 100% sure if that helped.
by jevans
12 Dec 2014, 00:20
Forum: Help
Topic: Auto-Assign CustomerID by email domain
Replies: 5
Views: 1388

Re: Auto-Assign CustomerID by email domain

True, I was thinking of another solution to fit this 'need', if a customer emails in a ticket; part of my autoresponder includes a link to register. This could include a URL Parameter to set the CustomerID on registration. I also noticed that you need to 'remember' the customer ID when creating a cu...
by jevans
11 Dec 2014, 22:38
Forum: Help
Topic: Auto-Assign CustomerID by email domain
Replies: 5
Views: 1388

Re: Auto-Assign CustomerID by email domain

yes I have it configured for the postmail filter, but I'd like it setup for customer registration.
by jevans
11 Dec 2014, 19:48
Forum: Help
Topic: CMDB Search issue [open BUG]
Replies: 3
Views: 722

Re: CMDB Search issue [open BUG]

Nice,

I dropped https://raw.githubusercontent.com/VGSeb ... mSearch.tt
into /opt/otrs/Custom/Kernel/Output/HTML/Standard

Code: Select all

chown otrs:apache /opt/otrs/Custom -R
by jevans
11 Dec 2014, 19:44
Forum: Help
Topic: $Self->{Customer} = {
Replies: 8
Views: 1474

Re: $Self->{Customer} = {

I took a look at DashboardCustomerCompanyInformation.pm and added this: 122 # CUSTOM SugarCRM Link check if a link must be placed 123 if ( $Entry->[7] ) { 124 $LayoutObject->Block( 125 Name => "ContentSmallCustomerCompanyInformationRowLink", 126 Data => { 127 %CustomerCompany, 128 Label => $Entry->[...
by jevans
11 Dec 2014, 19:39
Forum: Help
Topic: Auto-Assign CustomerID by email domain
Replies: 5
Views: 1388

Auto-Assign CustomerID by email domain

Has anyone done this? is it possible?

I have it configured as a postmaster filter, if there's a similar filter for customer registrations that would be sweet! I've searched the forums and googles but nothing so far.
by jevans
11 Dec 2014, 19:23
Forum: Help
Topic: Ajax Communication error
Replies: 13
Views: 1667

Re: Ajax Communication error

I assume the logout button doesn't work until you refresh the screen because javascript isn't loading.

javascript isn't loading because your can't access it (no read permissions).

tldr; yes.

I do still have some ajax issues with loading the RichTextEditor but only if I clear the browser cache.
by jevans
11 Dec 2014, 19:05
Forum: Help
Topic: CMDB Search issue [open BUG]
Replies: 3
Views: 722

Re: CMDB Search issue [open BUG]

Patch works, I put my file in /opt/otrs/Custom/Kernel/Modules

Note: Line numbers did not match up for me.
by jevans
11 Dec 2014, 18:33
Forum: General
Topic: One customer, multiple mails
Replies: 10
Views: 3787

Re: One customer, multiple mails

I know old post but I was just doing this. In Excel, A Column is customer domain name, B Column is CustomerID ="INSERT INTO postmaster_filter (f_name,f_stop,f_type,f_key,f_value,f_not)VALUES ('"&A2&"','0','Match','From','EMAILADDRESS:*"&A2&"',NULL); INSERT INTO postmaster_filter (f_name,f_stop,f_typ...
by jevans
11 Dec 2014, 16:10
Forum: Help
Topic: Ajax Communication error
Replies: 13
Views: 1667

Re: Ajax Communication error

did you give everyone read permissions to the js cache objects?

Code: Select all

chmod 664 /opt/otrs/var/httpd/htdocs/js/js-cache/*
by jevans
11 Dec 2014, 00:47
Forum: Help
Topic: $Self->{Customer} = {
Replies: 8
Views: 1474

Re: $Self->{Customer} = {

That is working nicely, say 95%. the last 5% if I can get the CRM link to show nicely. I used the Comment frontend field for the SugarCRM account link, but it shows the full URL [ 'CustomerCompanyComment', 'SugarCRM', 'sugarlink', 1, 0, 'var', '[% Data.CustomerCompanyComment | html %]', 1 ], Renders...
by jevans
10 Dec 2014, 22:23
Forum: Help
Topic: $Self->{Customer} = {
Replies: 8
Views: 1474

Re: $Self->{Customer} = {

The information I need is in 2 tables that I want to inner join.

Company_ID is an internal account number in accounts_cstm
Company Name, Address and other info is in accounts

This is SuiteCRM (sugarcrm)

Thanks,
-Jake
by jevans
10 Dec 2014, 22:14
Forum: Help
Topic: $Self->{Customer} = {
Replies: 8
Views: 1474

Re: $Self->{Customer} = {

Thanks, it looks like Customer Company is what I want to use, is there a way to to a SQL Query? It looks like I may be better off with a script.
by jevans
10 Dec 2014, 22:10
Forum: Help
Topic: Ajax Communication error
Replies: 13
Views: 1667

Re: Ajax Communication error

Did you ever get his working?

I had a similar issue with chrome, viewtopic.php?f=62&t=27422
by jevans
10 Dec 2014, 20:07
Forum: Help
Topic: OTRS - 4.0.2 - Int. Server Error opening tickets customer portal
Replies: 6
Views: 1302

Re: OTRS - 4.0.2 - Int. Server Error opening tickets customer portal

pituca wrote:After copying the module from github my system got back to normal.

Thank you so much

Ruben.
This also fixed my issue.
by jevans
10 Dec 2014, 20:04
Forum: Help
Topic: [SOLVED] 4.0.2 OTRS CustomerTicketMessage and Chrome Issue
Replies: 0
Views: 530

[SOLVED] 4.0.2 OTRS CustomerTicketMessage and Chrome Issue

Chrome keeps having a nagging javascript error popup complaining that 'allow-scripts' is not set. I updated my version of Custom/Kernel/Output/HTML/Standard/CustomerTicketZoom.tt in 2 places to include allow-scripts ./Standard/CustomerTicketZoom.tt:145:<iframe sandbox="allow-same-origin allow-popups...
by jevans
10 Dec 2014, 20:01
Forum: Help
Topic: OTRS on Ubuntu 12.04 or 14.04?
Replies: 3
Views: 1337

Re: OTRS on Ubuntu 12.04 or 14.04?

We run Mostly Ubuntu and Debian, I use centos 6.5 for otrs, rpm upgrades are way easier and rarely have an issue with it.

Worth the learning curve.

My $0.02
by jevans
08 Dec 2014, 17:56
Forum: Help
Topic: $Self->{Customer} = {
Replies: 8
Views: 1474

$Self->{Customer} = {

Does anyone have all the options for "$Self->{CustomerUser} = {" backend?

I'd like to use a SQL Query / MAP for my SugarCRM Database.

Thank You,
-Jake
by jevans
04 Dec 2014, 21:18
Forum: Help
Topic: Upgrading error from 3.3.10 to 4.0.1
Replies: 17
Views: 12653

Re: Upgrading error from 3.3.10 to 4.0.1

I ran this and that fixed my issues, I had ITSM loaded before the update, so it would make sense I need to update ITSM to get things working. Follow Steps Here: http://ftp.otrs.org/pub/otrs/itsm/INSTALL-4.ITSM mkdir /root/packages/ cd /root/packages/1 wget ftp://ftp.otrs.org/pub/otrs/itsm/bundle4/IT...