Search found 8 matches

by serwert
28 Dec 2015, 16:01
Forum: Howtos
Topic: How To Show/Hide Dynamic Field for specific Queue
Replies: 32
Views: 173373

Re: How To Show/Hide Dynamic Field for specific Queue

Hi, I have the same problem with my show/hide dynamic field for specific Queue in OTRS 4 I prepared [% WRAPPER JSOnDocumentComplete %] <script type="text/javascript">//<![CDATA[ $('#TypeID').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'TypeID'...
by serwert
21 Oct 2015, 10:39
Forum: Developers
Topic: Problem with add column to dashbord OTRS 4.0
Replies: 5
Views: 3121

Re: Problem with add column to dashbord OTRS 4.0

can you give a screenshot of the configuration that you try to save? I try update configuration by GUI OTRS. otrs2.png When I execute change in HTTP://OTRSHOST/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent;SysConfigGroup=Ticket in DefaultOverviewColumns I ...
by serwert
21 Oct 2015, 07:45
Forum: Developers
Topic: Problem with add column to dashbord OTRS 4.0
Replies: 5
Views: 3121

Re: Problem with add column to dashbord OTRS 4.0

Thank you for your response.

I chacked your advice (especially file permission) and it is as it should be (System has permission to write).

When I add columns system OTRS produce that logs (in attachment).
regards,
Serwert
by serwert
16 Oct 2015, 11:03
Forum: Developers
Topic: Problem with add column to dashbord OTRS 4.0
Replies: 5
Views: 3121

Problem with add column to dashbord OTRS 4.0

Hi,
I am a newbie here and I have problem with simply (IMO) configuration OTRS 4. When I trying to add new column on dashbord (for example "type" or "Owner" in settings open tickets) OTRS don't save my add changes.
Do You have any idea?

Best Regards
Sewer
by serwert
13 Apr 2015, 13:56
Forum: Help
Topic: OTRS - AUTOCOMPLETE EMAIL ADDRESS
Replies: 7
Views: 3331

Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS

Hi Rotyn,
Where in system you modified this auto complete?
Can I do this in my OTRS 3.1.11?

You're right - It is very handy feature
Best regards!
by serwert
09 Jan 2015, 09:44
Forum: Help
Topic: Add a dynamic field in the search result (CSV)
Replies: 9
Views: 7165

Re: Add a dynamic field in the search result (CSV)

Hi,
I have similar problem but only with non-text type dynamic fields.
In csv I always get the empty columny (for e.g. drop down list).
Do you know some resolution for this problem?
Thanks for help!
Best regards
by serwert
09 Jan 2015, 09:38
Forum: Help
Topic: Dropdown field in search list (CSV)
Replies: 1
Views: 1117

Re: Dropdown field in search list (CSV)

Hi,
Anybody help me?
:?
by serwert
17 Nov 2014, 15:25
Forum: Help
Topic: Dropdown field in search list (CSV)
Replies: 1
Views: 1117

Dropdown field in search list (CSV)

Hi, I need some advice about correct configure OTRS. Now I can't show dynamic field with dropdown field type (in CSV list or view list notification (S, M, L) in OTRS). This problem doesn't occur with Text field type. In SysConfig - Dynamic Fields Management, I defined dropdown field: Name: Typ1 Labe...