Znuny and ((OTRS)) Community Edition

With the help of @frank_zabel we came to the conclusion there is a header inserted by the exchange server that resend's the emails to the mail server where otrs reads from. The culprit happens to be the Auto-Submitted header, where PostMaster.pm does specific scanning for: For now I removed this sca...

In the log I see this message that I find problematic: Sent no 'auto follow up' for Ticket [xyz] ("user@domain" <user@domain>) because the sender doesn't want an auto-response (e. g. loop or precedence header) I am pretty sure this has been working before, for new tickets and follow-up ema...

I was able to solve this for myself. See viewtopic.php?f=62&t=26895
Maybe it helps.

I finally got this working. did a fresh clone from github git clone https://github.com/OTRS/otrs adjusted Kernel/Modules/Installer.pm and Kernel/config.pm for the database connection (in my case Oracle) added an export LD_LIBRARY_PATH to /etc/init.d/httpd and /etc/init.d/otrs manually executed the s...

Ich habe das selbe Problem und kann es auch reproduzieren mit bin/otrs.SetPassword x y es gibt: ERROR: OTRS-otrs.SetPassword.pl-48 Perl: 5.10.1 OS: linux Time: Wed Oct 22 07:32:21 2014 Message: No Valid for valid found! Traceback (18204): Module: Kernel::System::Valid::ValidLookup (OTRS 3.3.9) Line:...

what happens: bin/otrs.SetPassword.pl root@localhost boe ERROR: OTRS-otrs.SetPassword.pl-48 Perl: 5.10.1 OS: linux Time: Wed Oct 22 03:13:54 2014 Message: No Valid for valid found! Traceback (15628): Module: Kernel::System::Valid::ValidLookup (OTRS 3.3.9) Line: 166 Module: Kernel::System::Valid::Val...