Znuny and ((OTRS)) Community Edition

Wow, Thanks for the quick fix guys!

Hi All, I'm using a new OTRS installation on my CentOS. In previous version I've created an custom dashlet to view one single Queue per dashlet. Now, with OTRS 5 I cannot get it to function. It doesnt show anything in my Dashboard. Can someone help me with my code? <ConfigItem Name="DashboardBa...

Hi All, I really need some help here. I want to trigger an SQL-query on an external database. (On TicketCreate) So: When I create/recieve a new ticket (This is in OTRS an event, right?) I want to run a script that calls an external SQL-query. In this query I need the CustomerID and TicketID from OTR...

Hi Guys, I'm having a little trouble creating my external module. We're using CRM software apart from OTRS. CRM software for sales dept. and OTRS for support dept. User and Customer database are connected, so ID's are all the same. CRM-software allows us to create a task at the customers (so, sales ...

I've searched the whole internet for this. IMO it's very standard what I want to do. I want an custom report, what will look like this: Ticket# | QueueName | AgentName | AgentName | Total ===================================================== T-5425 | RedQueue | 60 minutes | 15 minutes | 75 minutes T...

I have created an new dashlet. These are my keys: <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item> <Item Key="Title">Reminder Tickets</Item> <Item Key="Description">All blue tickets from Henk</Item> <Item Key="Attributes">TicketPendingTim...

This is what I want to create: +-------------------------------------------------------------------------------------------------------------+ BlueQueue (possible to minimize, not possible to close, no tickets in queue) LightBlue Queue (subqueue of BlueQueue) place for tickets, sorted on priority / ...

How do I create an custom dashboard applet?

Now I have NewTickets, OpenTickets, etc...
I want to create an custom block for my most important queue (thats the only filter on the block.

Thanks in advance,
Vincent

tell me tell me tell me, what do I need to develop? I understand the architecture of the AgentDashboard.dtl...

Is it possible to Create the following: ------------------------ | BLUE QUEUE - x | ------------------------ | Lightblue queue | | Ticket 1 | Ticket 2 | | Darkblue queue | | Ticket 3 | Ticket 4 ------------------------ ------------------------ | RED QUEUE - x | ------------------------ | Lightred qu...

I found the problem. I've created the following queues: Queue 1 SubQueue 11 Subqueue 12 Queue 2 Subqueue 21 Subqueue 22 I've created an ticket in every subqueue. The mainqueues don't have any ticket. So they wont show in the dropdown-filter I want to select queue 1 , so everything in queue 1, subque...

I am the admin

I cant select the BlueQueue
Only
- - DarkBlueQueue
- - - DarkBlueSubQueue1
- - - DarkBlueSubQueue2
- - LightBlueQueue

Hello, I'm using multiple queues, but can only see one at a time in my Dashboard. My Queues: - BlueQueue - - DarkBlueQueue - - - DarkBlueSubQueue1 - - - DarkBlueSubQueue2 - - LightBlueQueue - RedQueue - - DarkRedQueue - - LightRedQueue - YellowQueue - GreenQueue I want to view ALL blue queues in my ...

Let me ask it the other way....

How do I move the possition of my Dynamic Fields group? Where can I select the position on the NewPhoneTicket-form?

English is not my native language, excuse me for that

Ciao!
Vincent

Can I place my group of Dynamic Fields after the subject, and before the text in the phoneticket?

Hello,

Is it possible to customizemy different pages?
For example I would like to move some fields in my NewTicket-page.

Can anyone help me, or tell me where to look?

I dont have to many queues, just 4 Red, Geen, Blue and Yellow
How do I show these in my dashboard. I dont care if a ticket is new or open. Just need to sort it on age (and priority)

Hello, I was wondering if there was any kind of tutorial / how-to for customizing an Agent Dashboard. I can't find it on the big mad interwebs, so I'm gonna try it here... Can anyone help me show me something how to customize the dashboard. What I'm trying to acomplisch is very simple. I want to see...

Hi Rooobaaat,

THat's exactly what I'm looking for!
You, deserve a medal!

Second question is; Where do I buy it? I only need the Feature AddOn. I don't need an service contract.
Is there a trial I can test?

Regards,
VIncent

But thats a limitation for customers. I need an limitation that my "Blue Agents" cannot see my Red Customers and visa versa

That's a shame.
Can I filter customers that are shown when I create a new ticket?

Hi Rooobaaat,

I've created the roles.
AgentRed = Role Red = Only rights on RedGroup
and so on...

Unfortunately...
When I'm logged in as AgentRed I still can see the LightBlue and DarkBlue customer when I create a new telephone-ticket.
Any Ideas?


Regards,
Vincent

Hi all, My name is Vincent, and I'm trying something new here: In my OTRS Appliance I've created two groups. (Let's name them GroupBlue and GroupRed). The customers in these groups are LightRed and DarkRed in GroupRed and LightBlue and DarkBlue in GroupBlue. I've created three Agents. AgentRed (Grou...