Znuny and ((OTRS)) Community Edition

Hi
I've an OTRS5. How can i upgrade to znuny 6.0.39 LTS? I've to install before otrs 6?

Thanks

Hi

is ther a OTRS notification tag that show the last article body of a ticket?
I use <OTRS_CUSTOMER_BODY> but it show the first article

Thanks

Hi

there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?

Thanks

Hi I want to send a notification email to all the people of a queue when a ticket is closed by sending an email to the customer. Is it possibile to do it? In alternative is it possible to automaticaly set a CCN email adress when a ticket is closed by sending an email to the customer? I'm using OTRS ...

Salve utilizzo OTRS 5 e vorrei fare in modo che quando da un ticket viene risposto via email ad un cliente venga inserito in automatico un determinato indirizzo email (anche in CCN). In alternativa vorrei che la notifica dell'invio email arrivasse non solo al cliente ma anche a tutti gli utenti dell...

Hi
i've migrate from OTRS 4 to OTRS 5. Now when i open a ticket with an email the field "a_from" of the table article is set with the email of the customer.
How can i set it to the sender of the mail?

Thanks for your help

Thanks!!!!!!

Hi

is it possibile to send email notification also to the user who create a ticket or that whote a note a to a ticket?

Thanks for your help

Hi

i don't wanna change customer of a ticket. I want to update the customerID of a particular customer as it's value is not correct.

How can i do it.

Thanks for your help

Hi

is there a way to update CustomerID of a Customer with Otrs 5?

Thanks

It works!!!

Thanks!!!!!!!

Hi

is there a way to force a notifications to agent that have not the queue selected in "my queue"?

I'm using OTRS 5

Thanks for your support

Hi

is there a way that only administrator can set the "My queue" of the users of OTRS?
I don't want a user can set his "My Queue"

I'm using OTRS 5

Thanks

Hi

i want to force email notification of a certain event on a "queue" also when a user don't have select it on "My queue"

How can i do it?

Thanks in advance

Ciao

utilizzo otrs 3.3.8. Ho creato nella sezione di Admin un dynamic field sia per l'inserimento dei ticket che per gli articoli.

Ora quando vado nella maschera di inserimento di un nuovo ticket (AgentTicketPhone) non vedo i dynamic filed creati.
Mi manca qualche operazione?

Grazie per l'aiuto