Hi
I've an OTRS5. How can i upgrade to znuny 6.0.39 LTS? I've to install before otrs 6?
Thanks
Search found 15 matches
- 30 Jan 2022, 16:41
- Forum: General
- Topic: Migrate from OTRS5
- Replies: 2
- Views: 901
- 07 Apr 2020, 12:40
- Forum: General
- Topic: OTRS notification tag - article
- Replies: 1
- Views: 932
OTRS notification tag - article
Hi
is ther a OTRS notification tag that show the last article body of a ticket?
I use <OTRS_CUSTOMER_BODY> but it show the first article
Thanks
is ther a OTRS notification tag that show the last article body of a ticket?
I use <OTRS_CUSTOMER_BODY> but it show the first article
Thanks
- 30 Mar 2020, 12:36
- Forum: General
- Topic: OTRS 5 - mail configuration
- Replies: 3
- Views: 1322
Re: OTRS 5 - mail configuration
Hi
there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?
Thanks
there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?
Thanks
- 30 Mar 2020, 09:48
- Forum: General
- Topic: OTRS 5 - mail configuration
- Replies: 3
- Views: 1322
OTRS 5 - mail configuration
Hi I want to send a notification email to all the people of a queue when a ticket is closed by sending an email to the customer. Is it possibile to do it? In alternative is it possible to automaticaly set a CCN email adress when a ticket is closed by sending an email to the customer? I'm using OTRS ...
- 29 Mar 2020, 23:12
- Forum: Generale
- Topic: OTRS 5 - mail configuration
- Replies: 0
- Views: 4057
OTRS 5 - mail configuration
Salve utilizzo OTRS 5 e vorrei fare in modo che quando da un ticket viene risposto via email ad un cliente venga inserito in automatico un determinato indirizzo email (anche in CCN). In alternativa vorrei che la notifica dell'invio email arrivasse non solo al cliente ma anche a tutti gli utenti dell...
- 29 May 2017, 23:22
- Forum: Help
- Topic: Filed a_from of table Article
- Replies: 1
- Views: 1104
Filed a_from of table Article
Hi
i've migrate from OTRS 4 to OTRS 5. Now when i open a ticket with an email the field "a_from" of the table article is set with the email of the customer.
How can i set it to the sender of the mail?
Thanks for your help
i've migrate from OTRS 4 to OTRS 5. Now when i open a ticket with an email the field "a_from" of the table article is set with the email of the customer.
How can i set it to the sender of the mail?
Thanks for your help
- 25 May 2017, 22:19
- Forum: Help
- Topic: Forcing email notification (Ticket create or new note)
- Replies: 3
- Views: 2487
- 22 May 2017, 14:38
- Forum: Help
- Topic: Forcing email notification (Ticket create or new note)
- Replies: 3
- Views: 2487
Forcing email notification (Ticket create or new note)
Hi
is it possibile to send email notification also to the user who create a ticket or that whote a note a to a ticket?
Thanks for your help
is it possibile to send email notification also to the user who create a ticket or that whote a note a to a ticket?
Thanks for your help
- 18 May 2017, 15:06
- Forum: Help
- Topic: CustomerID Update
- Replies: 3
- Views: 1896
Re: CustomerID Update
Hi
i don't wanna change customer of a ticket. I want to update the customerID of a particular customer as it's value is not correct.
How can i do it.
Thanks for your help
i don't wanna change customer of a ticket. I want to update the customerID of a particular customer as it's value is not correct.
How can i do it.
Thanks for your help
- 18 May 2017, 06:56
- Forum: Help
- Topic: CustomerID Update
- Replies: 3
- Views: 1896
CustomerID Update
Hi
is there a way to update CustomerID of a Customer with Otrs 5?
Thanks
is there a way to update CustomerID of a Customer with Otrs 5?
Thanks
- 19 Apr 2017, 23:26
- Forum: Help
- Topic: [SOLVED] My Queue setting
- Replies: 2
- Views: 2633
Re: [SOLVED] My Queue setting
It works!!!
Thanks!!!!!!!
Thanks!!!!!!!
- 19 Apr 2017, 23:24
- Forum: Help
- Topic: Notification MyQueue
- Replies: 0
- Views: 1047
Notification MyQueue
Hi
is there a way to force a notifications to agent that have not the queue selected in "my queue"?
I'm using OTRS 5
Thanks for your support
is there a way to force a notifications to agent that have not the queue selected in "my queue"?
I'm using OTRS 5
Thanks for your support
- 14 Apr 2017, 23:36
- Forum: Help
- Topic: [SOLVED] My Queue setting
- Replies: 2
- Views: 2633
[SOLVED] My Queue setting
Hi
is there a way that only administrator can set the "My queue" of the users of OTRS?
I don't want a user can set his "My Queue"
I'm using OTRS 5
Thanks
is there a way that only administrator can set the "My queue" of the users of OTRS?
I don't want a user can set his "My Queue"
I'm using OTRS 5
Thanks
- 23 Mar 2017, 00:16
- Forum: Help
- Topic: Forcing email notification
- Replies: 1
- Views: 1222
Forcing email notification
Hi
i want to force email notification of a certain event on a "queue" also when a user don't have select it on "My queue"
How can i do it?
Thanks in advance
i want to force email notification of a certain event on a "queue" also when a user don't have select it on "My queue"
How can i do it?
Thanks in advance
- 20 Aug 2014, 23:55
- Forum: Assistenza
- Topic: Problema Dynamic Field
- Replies: 1
- Views: 47898
Problema Dynamic Field
Ciao
utilizzo otrs 3.3.8. Ho creato nella sezione di Admin un dynamic field sia per l'inserimento dei ticket che per gli articoli.
Ora quando vado nella maschera di inserimento di un nuovo ticket (AgentTicketPhone) non vedo i dynamic filed creati.
Mi manca qualche operazione?
Grazie per l'aiuto
utilizzo otrs 3.3.8. Ho creato nella sezione di Admin un dynamic field sia per l'inserimento dei ticket che per gli articoli.
Ora quando vado nella maschera di inserimento di un nuovo ticket (AgentTicketPhone) non vedo i dynamic filed creati.
Mi manca qualche operazione?
Grazie per l'aiuto