Search found 11 matches

by dbouvet
29 May 2015, 16:21
Forum: Howtos
Topic: Creating your own dashlet
Replies: 10
Views: 17091

Re: Creating your own dashlet

You are right it is unnecessary. Values chosen for the example were not relevant.

OK only one value for the key.
Thanks a lot.
by dbouvet
29 May 2015, 12:04
Forum: Howtos
Topic: Creating your own dashlet
Replies: 10
Views: 17091

Re: Creating your own dashlet

Is it possible to put

Code: Select all

<Item Key="Permission">rw;owner</Item>
?
by dbouvet
28 May 2015, 16:23
Forum: Howtos
Topic: Creating your own dashlet
Replies: 10
Views: 17091

Re: Creating your own dashlet

Dear Crythias,

Which are the possible values for "Permission" key?

Thanks,
David
by dbouvet
24 Sep 2014, 11:37
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Re: Ticket creation loop after upgrade from 3.1.9 to 3.2.1

You are right even if it is customization. The rpc.pl file has been customized to be able to deal with dynamic fields. The reason is that the synchronization with the other ticketing system needs to set dynamic fields to reflect specific fields in this ticketing system and also to register the ticke...
by dbouvet
23 Sep 2014, 16:28
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Re: Ticket creation loop after upgrade from 3.1.9 to 3.2.1

Hello,

The origin was a missing line in the rpc.pl.
Thanks a lot for your help.

Cheers,
David
by dbouvet
23 Sep 2014, 16:22
Forum: Help
Topic: Custom event does not work after upgrade
Replies: 3
Views: 611

Re: Custom event does not work after upgrade

Thanks a lot. It works with my %Ticket = $Self->{TicketObject}->TicketGet(%Param, TicketID => $Param{Data}->{TicketID}, DynamicFields => 1); as I need the dynamic fields. What is strange is that the same piece of code $Param{"DynamicFields"} = 1; my %Ticket = $Self->{TicketObject}->TicketGet(%Param)...
by dbouvet
18 Sep 2014, 17:06
Forum: Help
Topic: Custom event does not work after upgrade
Replies: 3
Views: 611

Custom event does not work after upgrade

Hello, After upgrading from 3.1.9 to 3.3.8, our custom event does not work any more. This event allows a direct assignment to a specific queue at creation time when a dynamic field is set to a specific value. The code (in attachment) checks the dynamic_field value and set the queue name. The error r...
by dbouvet
12 Aug 2014, 16:16
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Re: Ticket creation loop after upgrade from 3.1.9 to 3.2.1

Our system is synchronized with another ticketing system through SOAP.
There is no problem with 3.1.9. Is there a difference between 3.1.9 and 3.2.1 about the SOAP interface?

David
by dbouvet
12 Aug 2014, 14:32
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Re: Ticket creation loop after upgrade from 3.1.9 to 3.2.1

Dear Crythias,

Thank you for taking time to answer.
Our OTRS system is not configured to create tickets by email.
I know that tickets don't generate by themselves but is there an indication in the error log which can give an orientation where to look?

David
by dbouvet
12 Aug 2014, 12:15
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Re: Ticket creation loop after upgrade from 3.1.9 to 3.2.1

Hello,

Does anyone have an idea on this problem?

Thanks,
David
by dbouvet
07 Aug 2014, 09:56
Forum: General
Topic: Ticket creation loop after upgrade from 3.1.9 to 3.2.1
Replies: 10
Views: 1140

Ticket creation loop after upgrade from 3.1.9 to 3.2.1

Hello, I have done the migration from OTRS 3.1.9 to OTRS 3.2.1 on our test system. Everything went smooth but when I log to the admin interface I saw that 3 tickets are generated every minutes. In the error.log file, I can see the following: ---- [Wed Jul 16 17:13:54 2014] [error] [client 141.52.22....