Search found 49 matches

by denydias
29 Mar 2017, 01:22
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v2.1.0 release.

This feature release adds a Support Quota widget in the Customer interface.

Thanks to @edicarloslds for the pull request.

PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.
by denydias
09 May 2016, 08:27
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 112454

Re: Package Verification in OTRS 3.1.16 / 3.2.7

Tks for the tip, @reneeb!
by denydias
06 May 2016, 09:00
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 112454

Re: Package Verification in OTRS 3.1.16 / 3.2.7

Spammers? Really?
by denydias
13 Apr 2016, 07:58
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v2.0.1 release.

This major release adds Hungarian translation and other minor improvements.

Thanks to @urbalazs for the pull request.

PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.
by denydias
18 Feb 2016, 22:55
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

piojapotter1 wrote:Do you have a solution for widget to AgentCustomerInformation?
Nope.
by denydias
09 Feb 2016, 23:24
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

piojapotter1 wrote:Hi! I am trying to use your add-on with LDAP, it is possible?
Hi, piojapotter1.

Support Quota has absolutely nothing to do with LDAP. It should load fine under any auth scheme if the add-on install instructions were observed.
by denydias
28 Dec 2015, 19:12
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

jebbhb wrote:Thats AgentTicketZoom

I mean AgentCustomerInformationCenter
Oh! I see now!

No, no widget for AgentCustomerInformationCenter. It only loads upon AgentTicketZoom.
by denydias
28 Dec 2015, 16:52
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

It shows the total quota, but doesn't show the available quota. Sure it does! See this image from the documentation: https://raw.githubusercontent.com/denydias/otrs/master/SupportQuota/SupportQuota.png It shows the available, used and contracted quota for the current period. If you're not seeing th...
by denydias
24 Dec 2015, 02:52
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

It worked!!!! I'm glad it did. 1) The installer creates the field as quota, but the modification asks for a 'cquota' field in the database. 'quota' is the required field up to v1.0.4. 'cquota' is required for v2+. See the big black bold IMPORTANT UPGRADE NOTE on v2 regarding this change. 2) Is ther...
by denydias
23 Dec 2015, 19:19
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

any clue? No clues. That's quite strange. I use Ubuntu 14.04 LTS with OTRS 5.0.4 and the installation process goes just fine. If you have the time, try it. As I said, after the holiday I'm going to try v2 on OTRS 5.0.5. I don't think there will be any surprises though. As a last resort, try OTRS 4....
by denydias
23 Dec 2015, 16:07
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

jebbhb wrote:Ill search 5.0.4 as u suggest.....
Here.
by denydias
23 Dec 2015, 16:03
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

jebbhb,

Have you tried to install the zip/tar.gz file from the GitHub release page or just the opm file from here?

If you tried the former, please try the pointed opm (or the easier download from OPAR).
by denydias
23 Dec 2015, 15:56
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

1) For OTRS 5 Are you on OTRS 5.0.5 or 5.0.4? Could you please try it with 5.0.4? My production server is 5.0.4 and the package installs just fine. I'll upgrade the development environment to 5.0.5 and see how it works from there after the holidays. Anyway, if you are in a hurry, I advise you to st...
by denydias
23 Dec 2015, 14:47
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

Well most do and don't see it as a force to get additional features. Also loads of former "paid" features where moved to the main framework in the last years. That's not the case for Time Accounting Quota Add-on, which is why Support Quota Add-on exists in the first place. Speaking of it, let's com...
by denydias
23 Dec 2015, 14:35
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

How do you think the developers creating and maintaining OTRS are paid? By creating good software that motivates people to sign long term support contracts. Not by forcibly throwing down to their throat long term support contracts in exchange for 'missing features'. Open Source does not mean free a...
by denydias
23 Dec 2015, 13:55
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

you should try the offiial Feature of the OTRS group: https://www.otrs.com/otrs-business-solution-feature/customer-time-accounting-quota/ Sure! But just after he agree to pay a lot of money for OTRS AG long term support contract. Looks quite a waste of money to me. In fact, that's exactly why I dec...
by denydias
23 Dec 2015, 02:23
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I just installed a clean otrs 5 version, with Quota 2, but it gave me some errores during installation "Invalid Package". Please post a full log of the installation process. I had to install OTRS 4 and test it there, but it isn't quite working right: Even when it shows the quota for the ticket and ...
by denydias
08 Dec 2015, 11:51
Forum: General
Topic: OTRS 5 phone home (and how to disable it, and more)
Replies: 6
Views: 1850

Re: OTRS 5 phone home (and how to disable it, and more)

Someone already started it http://forums.otterhub.org/viewtopic.php?f=64&t=30980 :D Edit: nvm, I didnt see you already replied there. Yeah! I stand corrected in the OP. To make my advice more clear, I mean to move away from OTRS AG, not from OTRS itself. See what MariaDB folks are doing to MySQL......
by denydias
07 Dec 2015, 23:35
Forum: General
Topic: OTRS 5 phone home (and how to disable it, and more)
Replies: 6
Views: 1850

OTRS 5 phone home (and how to disable it, and more)

Things are getting worst and worst at OTRS front. Since OTRS AG have started its move towards a closed ecosystem , version upon version they are becoming more avid for the metadata of their user base. Now, with OTRS 5 and its new 'Daemon', there are routines crafted for this metadata harvesting that...
by denydias
07 Dec 2015, 22:47
Forum: OTRS Developers
Topic: Information about OTRS fork: KIX4OTRS -> KIX
Replies: 3
Views: 2544

Re: Information about OTRS fork: KIX4OTRS -> KIX

In the last years OTRS AG has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. It's not impossible yet, but it's slowly becoming. OTRS AG chose to follow the most perverse path: learn, improve and grow from the community...
by denydias
07 Dec 2015, 06:26
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v2.0.0 release. This major release adds OTRS 5 support and other minor improvements. If you're going to upgrade from v1.x (OTRS4) to v2.x (OTRS5), please read the documentation . PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Mod...
by denydias
04 Dec 2015, 08:50
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v1.0.4 release.

Thanks to @trindium, this release changes query logic to properly deal with quota reset for recurrence periods.
by denydias
19 Oct 2015, 09:11
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

rvaldomir wrote:Does it wlrks in3.3.8?
Version <0.0.6 should work with OTRS 3. Version >1 work only with OTRS 4.

You can download past versions here.
by denydias
10 Sep 2015, 17:54
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

One final question, now I have the recurrence disabled. That means that when the clients passes the quota that I have defined in the customer page, the agent will see a negative value all the time until someone edit the quota and add more, is this right? If you have disabled the recurrence period, ...
by denydias
09 Sep 2015, 19:14
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

Can you explain a little bit how exaclty the add on works. The default behaviour. This might help you. Look for the text bellow the file tree. I use the client form to quote my client. When a new ticket is submitted by the client, when i click as an agent on the ticket i can view how much is quoted...
by denydias
09 Sep 2015, 09:46
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

This is told by Kernel/Output/HTML/SupportQuota.pm, in the line you read:

Code: Select all

${ $Param{Data} } =~ s{ (\[\% \s+ RenderBlockStart\("CustomerTable"\) \s+ \%\]) }{ $HTML $1 }ixms;
But maybe you might want to have a look on this first.
by denydias
08 Sep 2015, 17:31
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I want to be able when i click on a client to see the remaining working units that he has and not only the amount that is quoted. Hi @alexing. Thanks for the inquiry. Well, when you click in any ticket (open or closed) from any customer, the add-on must show you: Available: the remaining units in t...
by denydias
01 Aug 2015, 04:36
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v1.0.3 release.

Thanks to @maulkin, this release fixes a PostgreSQL error condition.
by denydias
01 Aug 2015, 03:51
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

Hi does anyone know how to enable decimal points in the quota? I'd like to be able to set quotas like 0.5 or 1.5 etc. This is because we are using hours and we use half hour blocks too. Hi @withsupport, Now I see what you need. Please correct me if I'm wrong. What you need is to set a floating supp...
by denydias
23 Jun 2015, 13:15
Forum: Hilfe
Topic: "No such user" nach update auf 4.0.8
Replies: 12
Views: 6782

Re: "No such user" nach update auf 4.0.8

Hello, Nima et all! It's sad this keeps happening in 4.0.9. But I'm glad someone had a bit more initiative than me to open a bug up for this at the chocolate factory. I had filled a new comment in that bug report to help it gain momentum for a fix. Maybe all of you can do the same. I think I'll just...
by denydias
20 Jun 2015, 14:33
Forum: Hilfe
Topic: "No such user" nach update auf 4.0.8
Replies: 12
Views: 6782

Re: "No such user" nach update auf 4.0.8

Hello, I'm sorry to invade a topic from German speakers writing in English. I don't know how to write in German. This was the only topic I found on this regression for 4.0.8. I have commented the GetPreferences function bits as pointed out by @Nima and the error was gone for now. I agree with @mettl...
by denydias
25 Feb 2015, 14:38
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v1.0.2 release.

This one should leave you web server error log alone.
by denydias
03 Jan 2015, 22:06
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

SOLVED I checked the DB and | quota | smallint(6) | YES | | NULL | | so I changed to float with: alter table customer_company modify quota float(6); now it works fine. Really? Why it works for me is the question seeking for an answer now. :lol: I'll investigate that further during the week. I've ju...
by denydias
03 Jan 2015, 04:00
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

It keep rounding up or down. Hum! That's quite interesting! I gave you a wrong information: Support Quota round numbers to 1 decimal places (0.5) instead of two. This is hardcoded in Support Quota and there's no way to change that through settings. The 'Accounted time' field in the 'Ticket Informat...
by denydias
03 Jan 2015, 02:23
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

Hi, withsupport. does anyone know how to enable decimal points in the quota? I'd like to be able to set quotas like 0.5 or 1.5 etc. That's exactly how I use Support Quota. It works with floating numbers out of the box, even .1, .0532 or any other. It is going to round long decimals to two decimal pl...
by denydias
23 Dec 2014, 11:50
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 112454

Re: ConfigureCallHome for OTRS 3.1 and 3.2

tto wrote:However ReneeB prepared something so that actually just a package build action is needed
Nice! Always him! That'll do.

Don't sorry. Time is much more difficult to find than support resources these days.

Thank you very much, @tto and @reneeb.
by denydias
23 Dec 2014, 11:43
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 112454

Re: Package Verification in OTRS 3.1.16 / 3.2.7

I'll keep you informed, when I'll have more specific information. I'll appreciate that. I have a fully functional/production environment that don't need the entire KIX4OTRS functionality. It would be nice to have just ConfigureCallHome available in OPAR for 4.0.x, just as it does to 3.3.x. Thank yo...
by denydias
23 Dec 2014, 07:17
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v1.0.1 release.

Thanks to reneeb, this release fixes an issue for customers with no quota.
by denydias
23 Dec 2014, 07:08
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 112454

Re: ConfigureCallHome for OTRS 3.1 and 3.2

brann wrote:You can download our additional OTRS module ConfigureCallHome
Are there plans to update this to OTRS4?
by denydias
08 Dec 2014, 10:48
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

I'm pleased to announce SupportQuota v1.0.0 release.

Thanks to reneeb, this release adds support for the new OTRS Framework v4.0.x.
by denydias
24 Aug 2014, 00:02
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

New release is out, v.0.0.6.

Thanks to lermit for the pull request.
by denydias
08 Aug 2014, 14:06
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

reneeb wrote:It would be great if you could publish it on OPAR...
Just did it. ;)
by denydias
08 Aug 2014, 14:00
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

First stable release is out, v.0.0.5.

Thanks to lermit for the pull request.
by denydias
16 Jul 2014, 21:21
Forum: OTRS Developers
Topic: any advice in how to deal with paid packages?
Replies: 5
Views: 1530

Re: any advice in how to deal with paid packages?

yes, the licence does not tell about prices. Free software does not mean free in the sense of free beer... Isn't this exactly what OTRS AG (the company behind OTRS software) does with their OTRS Feature Add-Ons? Although I never seen the code of any of these add-ons myself, this 'all code using/cha...
by denydias
15 Jul 2014, 07:52
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

0.0.4 release is out. All the hints bellow are addressed. Thanks for them, reneeb. * All the information can be gathered in one single SQL statement with some outer joins... * You should check if a TicketID is set (someone might use the output filter for an action that doesn't have a ticket ID and t...
by denydias
15 Jul 2014, 00:16
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

* Usually, Outputfilter in the SysConfig are numbered: Frontend::Output::FilterElementPre###099-OutputFilterSupportQuota I did not find any documentation providing some kind of standard for a module numbering. I could see by looking in many repositories out there that many (but not most) OTRS modul...
by denydias
14 Jul 2014, 09:16
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

If you have any questions, please do not hesitate to ask ;-) I do! Lots of 'em! But I like to answer the ones I can by learning something new... before just ask. ;) Thank you anyway. I'm going to remember your offer. :-D PS: Your pull request is merged upstream. SupportQuota Add-on is now on 0.0.2,...
by denydias
14 Jul 2014, 03:35
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

Re: [Add-on Announcement] Support Quota Add-on

Hi, reneeb. Thank you very much for your reply. It would be great if you could publish it on OPAR (http://opar.perl-services.de)... I'm going to do that. However, I'm going to polish the code a little bit more before make it available there. As OPAR is a 'ready-to-deploy' package repository, I do no...
by denydias
13 Jul 2014, 02:24
Forum: OTRS Developers
Topic: [Add-on Announcement] Support Quota Add-on
Replies: 73
Views: 47962

[Add-on Announcement] Support Quota Add-on

Hi, I'm new to this forum, although I'm quite old on OTRS. I just published a new module: Support Quota Add-on . From the readme: This OTRS Add-on module provides an easy to use interface to control customer contracted work unit quotas. By entering a quota to each Customer Company in your OTRS syste...