Search found 11 matches

by jmjoussein
10 Apr 2019, 16:12
Forum: Général
Topic: RGPD - Effacement des logs inutilisés
Replies: 0
Views: 196

RGPD - Effacement des logs inutilisés

Bonjour,
le RGPD Européen nosu oblige à effacer les logs inutilisés.
L'outil ne le permet pas, comment faire ?
merci.
by jmjoussein
22 Oct 2015, 11:58
Forum: General
Topic: customer.pl
Replies: 1
Views: 365

customer.pl

Hi,

how can i view all tickets in the customer.pl view ?
Not just company tickets but all tickets of all companies ?

regards,

JM
by jmjoussein
22 Oct 2015, 11:56
Forum: Général
Topic: customer.pl
Replies: 3
Views: 9643

customer.pl

Bonjour,

comment peut on afficher tous les tickets dans la vue customer.pl ?
Pas seulement les tickets de l'entreprise mais tous les tickets de toutes les entreprises ?

Merci,

JM
by jmjoussein
13 May 2014, 11:09
Forum: Help
Topic: [SOLVED] French accent character problem.
Replies: 2
Views: 399

Re: French accent character problem.

OK, we have forgotten this step.
It's working fine.

JM
by jmjoussein
13 May 2014, 10:17
Forum: Help
Topic: [SOLVED] French accent character problem.
Replies: 2
Views: 399

[SOLVED] French accent character problem.

Hi,
when we import client from Active directory, all the accents are not properly coded.
Where can we change coding ?

exemple Angélique ==> Angélique

regards,
JM
by jmjoussein
06 May 2014, 15:53
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 875

Re: Company tickets.

But the CustomerID is an unique ID.
How can i say that they belong at the same company ?

JM.
by jmjoussein
06 May 2014, 15:49
Forum: Help
Topic: Automatic unlock ticket failed.
Replies: 1
Views: 450

Re: Automatic unlock ticket failed.

Nobody knows why it doesn't work ?

It is working fine for everybody ?

That seems strange...

JM
by jmjoussein
30 Apr 2014, 15:18
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 875

Re: Company tickets.

OK, thanks for the response but where can i find the CustomerID ?
My customers logged in wth Active directory authentifacation.


regards,

JM
by jmjoussein
30 Apr 2014, 11:44
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 875

[SOLVED] Company tickets.

Hi,

in the customer interface, there is a view named "company tickets".
Where in the administrative section can i manage the company ?

OTRS 3.3.6 + mysql

regards,

JM.
by jmjoussein
30 Apr 2014, 11:17
Forum: Help
Topic: Automatic unlock ticket failed.
Replies: 1
Views: 450

Automatic unlock ticket failed.

Hi, i have set the unlock timout ok the queue to 10mn. But after 10mn ticket il steel locked. I have read the automated unlocked documentation. Tickets will be unlocked if all of the following conditions are met: There is an unlock timeout defined for the queue the ticket is in. ==> 10mn The ticket ...
by jmjoussein
30 Apr 2014, 11:09
Forum: Général
Topic: Dévérouillage ticket.
Replies: 0
Views: 3419

Dévérouillage ticket.

Bonjour, j'ai mis sur mes files un dévérouillage ticket à 10mn. Or au bout de 10mn il ne se passe rien, le ticket reste vérouillé. J'ai bien regardé sur la documentation, le ticket est bien en état ouvert. Par contre, je n'ai pas trouvé la tache cron. Doc Otrs ==> The module bin/otrs.UnlockTickets.p...