Search found 15 matches

by jmjoussein
13 Sep 2019, 14:28
Forum: General
Topic: GPDR
Replies: 6
Views: 350

Re: GPDR

Yes anonymization is an acceptable solution for the GPDR. But need a manual job.
I think OTRS should do a real ldap or sql synchronization.

:( :(

regards.
by jmjoussein
13 Sep 2019, 14:09
Forum: General
Topic: GPDR
Replies: 6
Views: 350

Re: GPDR

i am not agree, credentials are personal data, you must delete them when peoples are no longer in the company. Deactivate is not enough. So, where can i find the "additional know how", because i think just deleting customer_user table records are not a good idea for guaranting OTRS work find.? regards
by jmjoussein
13 Sep 2019, 11:29
Forum: General
Topic: GPDR
Replies: 6
Views: 350

GPDR

Hi, European GPDR make us delete customers and agents who are no longer in the company. But in the documentation i find : Warning:Customers can not be deleted from the system. They can only be deactivated by setting theValidityoption toinvalidorinvalid-temporarily. So OTRS is not gpdr compliant, do ...
by jmjoussein
13 Sep 2019, 11:22
Forum: Général
Topic: RGPD - Effacement des logs inutilisés
Replies: 1
Views: 507

Re: RGPD - Effacement des logs inutilisés

Je suis tres étonné que personne ne soit confronté à ce problème.
by jmjoussein
10 Apr 2019, 16:12
Forum: Général
Topic: RGPD - Effacement des logs inutilisés
Replies: 1
Views: 507

RGPD - Effacement des logs inutilisés

Bonjour,
le RGPD Européen nosu oblige à effacer les logs inutilisés.
L'outil ne le permet pas, comment faire ?
merci.
by jmjoussein
22 Oct 2015, 11:58
Forum: General
Topic: customer.pl
Replies: 1
Views: 400

customer.pl

Hi,

how can i view all tickets in the customer.pl view ?
Not just company tickets but all tickets of all companies ?

regards,

JM
by jmjoussein
22 Oct 2015, 11:56
Forum: Général
Topic: customer.pl
Replies: 3
Views: 11759

customer.pl

Bonjour,

comment peut on afficher tous les tickets dans la vue customer.pl ?
Pas seulement les tickets de l'entreprise mais tous les tickets de toutes les entreprises ?

Merci,

JM
by jmjoussein
13 May 2014, 11:09
Forum: Help
Topic: [SOLVED] French accent character problem.
Replies: 2
Views: 457

Re: French accent character problem.

OK, we have forgotten this step.
It's working fine.

JM
by jmjoussein
13 May 2014, 10:17
Forum: Help
Topic: [SOLVED] French accent character problem.
Replies: 2
Views: 457

[SOLVED] French accent character problem.

Hi,
when we import client from Active directory, all the accents are not properly coded.
Where can we change coding ?

exemple Angélique ==> Angélique

regards,
JM
by jmjoussein
06 May 2014, 15:53
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 927

Re: Company tickets.

But the CustomerID is an unique ID.
How can i say that they belong at the same company ?

JM.
by jmjoussein
06 May 2014, 15:49
Forum: Help
Topic: Automatic unlock ticket failed.
Replies: 1
Views: 495

Re: Automatic unlock ticket failed.

Nobody knows why it doesn't work ?

It is working fine for everybody ?

That seems strange...

JM
by jmjoussein
30 Apr 2014, 15:18
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 927

Re: Company tickets.

OK, thanks for the response but where can i find the CustomerID ?
My customers logged in wth Active directory authentifacation.


regards,

JM
by jmjoussein
30 Apr 2014, 11:44
Forum: Help
Topic: [SOLVED] Company tickets.
Replies: 5
Views: 927

[SOLVED] Company tickets.

Hi,

in the customer interface, there is a view named "company tickets".
Where in the administrative section can i manage the company ?

OTRS 3.3.6 + mysql

regards,

JM.
by jmjoussein
30 Apr 2014, 11:17
Forum: Help
Topic: Automatic unlock ticket failed.
Replies: 1
Views: 495

Automatic unlock ticket failed.

Hi, i have set the unlock timout ok the queue to 10mn. But after 10mn ticket il steel locked. I have read the automated unlocked documentation. Tickets will be unlocked if all of the following conditions are met: There is an unlock timeout defined for the queue the ticket is in. ==> 10mn The ticket ...
by jmjoussein
30 Apr 2014, 11:09
Forum: Général
Topic: Dévérouillage ticket.
Replies: 0
Views: 3998

Dévérouillage ticket.

Bonjour, j'ai mis sur mes files un dévérouillage ticket à 10mn. Or au bout de 10mn il ne se passe rien, le ticket reste vérouillé. J'ai bien regardé sur la documentation, le ticket est bien en état ouvert. Par contre, je n'ai pas trouvé la tache cron. Doc Otrs ==> The module bin/otrs.UnlockTickets.p...