Search found 20 matches

by Milkanet
27 Sep 2016, 22:16
Forum: Help
Topic: Impossible to send message to: - After OTRS 5 Update
Replies: 6
Views: 1796

Re: Impossible to send message to: - After OTRS 5 Update

Hi,

apt is the "packet manager" under debian.

so, "apt-get install" is the command to install a packet.

libauthen-sasl-perl should be the packet to install.

Under centos, you could try : "#yum install libauthen-sasl-perl" or "#dnf install libauthen-sasl-perl"

Hope this helps..... ;-)
by Milkanet
20 Sep 2016, 12:18
Forum: General
Topic: UnlockTimeout - default Params
Replies: 6
Views: 1108

Re: UnlockTimeout - default Params

For the record, It could be that during my "problems", I just had a "empty" line in the parameters... So, I could have "clicked" on the "+" button, entering "NO VALUE"... So, it passes an empty "parameters" to the function, that one returning an error.... :lol: :lol: :lol: :lol: ----> I just have to...
by Milkanet
19 Sep 2016, 17:02
Forum: General
Topic: UnlockTimeout - default Params
Replies: 6
Views: 1108

Re: UnlockTimeout - default Params

Damned, No idea of what I then broke.... Here is the kind of mail I keep receiving (this is emailed to the email configured in the "ZZZAUTO" Error: found unknown arguments on the command line (''). Unlock tickets that are past their unlock timeout. Usage: otrs.Console.pl Maint::Ticket::UnlockTimeout...
by Milkanet
19 Sep 2016, 14:49
Forum: General
Topic: UnlockTimeout - default Params
Replies: 6
Views: 1108

Re: UnlockTimeout - default Params

hum ....

That was indeed a great idea....

Unfortunately, that did not return anything in the "PARAMS" ...

:-s

Thanks anyway, I will help me in the futur
by Milkanet
19 Sep 2016, 13:27
Forum: General
Topic: UnlockTimeout - default Params
Replies: 6
Views: 1108

UnlockTimeout - default Params

Hi, This morning, I have been working on OTRS 5 settings... in the car (I was not driving) and I have not a clue of what I did, but, it seems that the "params" for "Daemon::SchedulerCronTaskManager::Task###TicketUnlockTimeout" aren't there anymore. (generating an awfull paquet of mail ... :-D ) Coul...
by Milkanet
14 Sep 2016, 17:10
Forum: Help
Topic: Impossible to send message to: - After OTRS 5 Update
Replies: 6
Views: 1796

Re: Impossible to send message to: - After OTRS 5 Update

THANKS....

This post saved my afternoon !

Thanks a lot...

Same symptôme: no email notification after upgrade from working OTRS 4

apt-get install libauthen-sasl-perl

All clean and working (for the notifications)

Thanks!
by Milkanet
01 Sep 2014, 18:47
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

closed - Solved Re: Unable to see open ticket for only one a

WOW... amazing... Feeling like I should maybe try to jump from a bridge or so ... INDEED .... bloody hell, case close, there was a filter on the web GUI ... Crythias... thank you for your help... and sorry for the wasted time... cause that is, surely, wasted time... Again, apologies... And big thank...
by Milkanet
01 Sep 2014, 17:28
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

Re: Unable to see open ticket for only one agent

OK... my brain finally understood what you ment !

I did re-creat the "open" state... so, no more messages in the logs... thanks...

But still not able to see the "closed" messages...
by Milkanet
01 Sep 2014, 16:23
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

Re: Unable to see open ticket for only one agent

Here is my "states" in "otrs \ admin \ states"

And I can not figure out what is wrong

I uploaded the file 2014-09-01_States - Admin - OTRS ..........

Thanks for any help
by Milkanet
01 Sep 2014, 16:18
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

Re: Unable to see open ticket for only one agent

Hello Crythias,

That is indeed what I red on the web... but then 2 questions:

- Why other agent can still see them?
- Why can I see them with my smartphone?

If it is "user related", where can I change that ?
by Milkanet
01 Sep 2014, 16:05
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

Re: Unable to see open ticket for only one agent

Hello, I have some more information: That agent (in fact, me) is able to see the "closed" ticket on the android smartphone, with the ds helpdesk application. (via JSON) so, still not able to see then on the web interface.... Still looking for any kind of informations... Does anyone have any? Thanks ...
by Milkanet
31 Aug 2014, 19:09
Forum: General
Topic: Solved - Unable to see closed ticket for only one agent
Replies: 8
Views: 1086

Solved - Unable to see closed ticket for only one agent

Hello to all, Since a few days, I have one agent, that authenticate througt Active Directory, that cannot see any "close ticket". We have noticed that when that user connects, this appears in the logs: OTRS-CGI-26[4096]: [Error][Kernel::System::State::StateLookup][Line:577]: No State for open found!...
by Milkanet
24 Jun 2014, 11:02
Forum: General
Topic: Disable Escalation Email Notifications
Replies: 2
Views: 910

Re: Disable Escalation Email Notifications

Hello to all, Seing the number of person who do read this post, it seems that it could be an interesting thing.... Would anyone have a clue about how to do that ? We currently have "rules" in mailbox to delete those email... but would be more smart not to have them. Everyone have a good day ! Regards,
by Milkanet
15 Jun 2014, 11:56
Forum: General
Topic: Disable Escalation Email Notifications
Replies: 2
Views: 910

Disable Escalation Email Notifications

Hello to all, I would like to disable the Escalation mail notification... I did modify the "GenericAgent.pm" turning "Escalation => 0, But it seems that this change impact other thing as since then, we don't receive notification for all sorts of event... Is there any "simple" (or even complicated) s...
by Milkanet
15 May 2014, 12:58
Forum: Help
Topic: NOTE - all agent selected for notification
Replies: 0
Views: 244

NOTE - all agent selected for notification

Hello to all, I would like to know if it is possible to have all agent (we are currently a compagny of 3 personnes, so, 3 agents) when someone add a note to a ticket. I have found un sysConfig how to add the "agent list" in the "note pop-up", but would be fun to have "all" the agent selected by defa...
by Milkanet
13 May 2014, 13:37
Forum: Help
Topic: agent - email-internal - mail to customer
Replies: 8
Views: 2999

Re: agent - email-internal - mail to customer

I just digged in the "note" stuff, seems, indeed, to be a way of doing that... Meanwhile... i wouldn't mind sending mail to "agent"... but then, you have to "delete" the customer from the "to" list, and add the agent. So probably the "note" thing is the way to go for that... I did customize a little...
by Milkanet
13 May 2014, 11:55
Forum: Help
Topic: agent - email-internal - mail to customer
Replies: 8
Views: 2999

Re: agent - email-internal - mail to customer

Ok, No problem to put all the screenshot you want :-) but you got the point... When I clic on a "reply template", it opens the compose answer popup... There, i can see the "Customer email" in the "TO" section... and therefore, that is where the email is triggered... I does seems to be right compare ...
by Milkanet
13 May 2014, 10:00
Forum: Help
Topic: agent - email-internal - mail to customer
Replies: 8
Views: 2999

Re: agent - email-internal - mail to customer

Thanks Reneeb... That is how I expected to work... So, therefore, there is my "question/problem"... at the moment, my "otrs system" does send a mail to the customer email address when I use the "Internal" types... and still, the customer can NOT see it on his portal. Any idea where it comes from ? (...
by Milkanet
13 May 2014, 07:44
Forum: Help
Topic: agent - email-internal - mail to customer
Replies: 8
Views: 2999

Re: agent - email-internal - mail to customer

Thanks for your answer.... So, obviously, I am wrong in my base statement... ? but then, I have some problem understanding: why does "the system" send a mail to the customer... but does not make it visible in the ticket zoom, customer side ? I am really looking forward to understand this one.. kind ...
by Milkanet
12 May 2014, 20:49
Forum: Help
Topic: agent - email-internal - mail to customer
Replies: 8
Views: 2999

agent - email-internal - mail to customer

Hello, First of all, SUPER product, doing a lot and lot and lot of things for "free"... amazing, and keep going. I am on a OTRS 3.3.6 and I am facing the following: When I reply to a ticket, specifying the "article type" as "email-internal", the system does send a e-mail to the "customer". I have ab...