Znuny and ((OTRS)) Community Edition

Sorry, I did mean Priority in my previous post. I agree that they should be processed in order, but would have thought that the Actions would 'sum up' as each ACL is processed. I am more familiar with MS Group Policies where a user will receive a combination of settings from all policies which match...

Hi Crythias, Thanks for your response, but although that may work for us, the above is more of an example about how the ACLs appear to be overwriting each over rather than combining. E.G. ACL-1 hides the 'Close' button & ACL-2 hides the 'Priority' button Ideally if they both match, the outcome s...

I am trying to configure two ACLs to remove certain buttons from the AgentTicketZoom screen. The two ACLs are: -Hide Close button if the ticket is in the Raw Queue -Hide Priority button for all tickets. The problem I have is that the first ACL is matched and hides the 'close' button as expected. But...