Good day,
Just out of curiosity, has anyone managed to get otrs web service on the free version to work?
Regards,
Search found 72 matches
- 30 Oct 2019, 11:57
- Forum: General
- Topic: OTRS Web Service
- Replies: 1
- Views: 1709
- 30 Oct 2019, 11:36
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44977
Re: OTRS SOAP responses in PHP SoapClient
Another output message
Code: Select all
[Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] malformed header from script. Bad header=HTTP/1.1 200 OK: nph-genericinterface.pl
[Tue Aug 20 11:38:04 2019] [warn] /nph-genericinterface.pl/Webservice/TestWS did not send an HTTP header
- 30 Oct 2019, 11:35
- Forum: General
- Topic: Test GenericInterface Web Service
- Replies: 4
- Views: 2768
Re: Test GenericInterface Web Service
ZZZ, I tried it but i get the following error: [Mon Aug 12 20:00:04.766314 2019] [core:error] [pid 988:tid 140445656983296] [client 192.68.29.06:61995] malformed header from script 'nph-genericinterface.pl': Bad header: [Mon Aug 12 20:00:04.766371 2019] [perl:warn] [pid 988:tid 140445656983296] /nph...
- 11 Sep 2019, 14:37
- Forum: General
- Topic: Test GenericInterface Web Service
- Replies: 4
- Views: 2768
Test GenericInterface Web Service
Good day,
How can we test whether a web service actually works?
Regards,
How can we test whether a web service actually works?
Regards,
- 11 Sep 2019, 14:36
- Forum: General
- Topic: KIXCore 5.0.20 OTRS/ITSM Supported
- Replies: 3
- Views: 1935
Re: KIXCore 5.0.20 OTRS/ITSM Supported [RESOLVED]
KIXCore 5.0.20 supports OTRS 5.0.29
- 04 Sep 2019, 17:06
- Forum: General
- Topic: KIXCore 5.0.20 OTRS/ITSM Supported
- Replies: 3
- Views: 1935
Re: KIXCore 5.0.20 OTRS/ITSM Supported
Hi Roy,
Not getting a response, so I tried here.
Regards,
Not getting a response, so I tried here.
Regards,
- 04 Sep 2019, 14:16
- Forum: General
- Topic: Notifications
- Replies: 26
- Views: 6555
Re: Notifications
Yep, you are at the right place.
- 04 Sep 2019, 10:30
- Forum: General
- Topic: KIXCore 5.0.20 OTRS/ITSM Supported
- Replies: 3
- Views: 1935
KIXCore 5.0.20 OTRS/ITSM Supported
Good day,
I would like to find out what OTRS/ITSM version is supported for KIXCore 5.0.20?
Regards,
I would like to find out what OTRS/ITSM version is supported for KIXCore 5.0.20?
Regards,
- 21 Aug 2019, 15:40
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44977
Re: OTRS SOAP responses in PHP SoapClient
I know the post is old, but I am busy setting up web service for integration to another system. I am running OTRS 5, it seems that everything else works but when I run a request against any operation I get the following error message [Mon Aug 12 20:00:04.766314 2019] [core:error] [pid 988:tid 140445...
- 20 Aug 2019, 19:09
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
Roy, I think there are 2 different headers, http & soap headers. Its soap header that might be giving the error. The requests are being send from SoapUI app. And this is the HTML version of the request POST http://servername/nph-genericinterface.pl/Webservice/TestWS HTTP/1.1 Accept-Encoding: gzi...
- 20 Aug 2019, 17:24
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
I do not think its an authentication problem. If you look at the error message below, it seems to be that otrs/generic interface is not happy with header its receiving. [Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] malformed header from script. Bad header=HTTP/1.1 200 OK: nph-genericinter...
- 20 Aug 2019, 16:58
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
Roy,
I have removed the real username and password, but used the sessionID from live session in browser.
Or perhaps rephrase the question if I didn't answer it correctly.
I have removed the real username and password, but used the sessionID from live session in browser.
Or perhaps rephrase the question if I didn't answer it correctly.
- 20 Aug 2019, 15:32
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
Here it is in xml form <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tic="http://www.otrs.org/TicketConnector/"> <soapenv:Header>0</soapenv:Header> <soapenv:Body> <tic:TicketGet> <!--You have a CHOICE of the next 3 items at this level--> <!--Op...
- 20 Aug 2019, 13:28
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
Alright. However it removed TicketGet.AuthFail error
- 20 Aug 2019, 11:50
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
To resolve TicketGet.AuthFail Data : TicketGet: Authorization failing! I had to create a soap agent account that was added to Core::SOAP > SOAP::User & SOAP::Password under SysConfig but still getting the header is malformed error message [Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] ...
- 20 Aug 2019, 11:27
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
Did a bit more research on this. And managed to get the an 200 OK from the web service. However, I still do not know what info should be specified for header and trying to get a specific ticket via web service I get TicketGet.AuthFail error. This is the debug message: [Tue Aug 20 11:17:39 2019] [war...
- 15 Aug 2019, 18:21
- Forum: General
- Topic: Web Service: Namespace?
- Replies: 0
- Views: 2314
Web Service: Namespace?
Good day,
Going through the web service documentation there is a definition of NameSpace, which is an URI that gives a context to all invokers that belongs to this web service.
Can someone perhaps put this in context (lay man terms)? where does one get this URI?
Going through the web service documentation there is a definition of NameSpace, which is an URI that gives a context to all invokers that belongs to this web service.
Can someone perhaps put this in context (lay man terms)? where does one get this URI?
- 30 Jul 2019, 09:16
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Re: Web Service Requests Failing
What might be the issue in this regard?
- 11 Jul 2019, 13:39
- Forum: General
- Topic: Web Service Requests Failing
- Replies: 13
- Views: 5202
Web Service Requests Failing
Good day, We are running OTRS 5, on Debian 7 and busy testing web services to interface another system. We have configured generic interface as per documentation provided, but when we do a test by running for example http://ticket.com/nph-genericinterface.pl/Webservice/Test/Ticket/1234?UserLogin=nam...
- 16 May 2019, 16:19
- Forum: General
- Topic: Process Management: Article Field Generating Ticket
- Replies: 7
- Views: 2986
Re: Process Management: Article Field Generating Ticket
Roy,
Is it called title?
Can I list subject, text & attachments individually?
Is it called title?
Can I list subject, text & attachments individually?
- 16 May 2019, 12:09
- Forum: General
- Topic: Process Management: Article Field Generating Ticket
- Replies: 7
- Views: 2986
Re: Process Management: Article Field Generating Ticket
@crythias That is what I am failing to pin point. If I remove the article field from the form the Subject, Text & Attachment options are removed from the form, and then a ticket is not generated when the form is completed, but I need to capture the subject and additional info on the form. Please...
- 08 May 2019, 11:19
- Forum: General
- Topic: Process Management: Article Field Generating Ticket
- Replies: 7
- Views: 2986
Re: Process Management: Article Field Generating Ticket
Where should these changes happen? sysconfig or process management?
- 26 Apr 2019, 09:36
- Forum: General
- Topic: Process Management: Article Field Generating Ticket
- Replies: 7
- Views: 2986
Process Management: Article Field Generating Ticket
Good day, We are running otrs 5 on Debian 7 We setup a process to manage change management. The form has an Article field assigned to capture subject line and detailed info. However, it seems that this field generates ticket note without any info, which is annoying to users. The content of the note ...
- 21 Feb 2019, 12:57
- Forum: Help
- Topic: Some Email Addresses Not to Receive Auto Response
- Replies: 2
- Views: 1933
Some Email Addresses Not to Receive Auto Response
Good day,
Is there a way to disable certain email addresses not to receive the auto response?
Regards,
Is there a way to disable certain email addresses not to receive the auto response?
Regards,
- 21 Feb 2019, 12:52
- Forum: Help
- Topic: Some Users Cannot Login
- Replies: 3
- Views: 2331
Re: Some Users Cannot Login
There are two solutions:
Firstly, you can disable the KIXNotify module via Sysconfig > KIX4OTRS → Frontend::Agent::Dashboard
Secondly, permanent solution is to change the url of the module as per post here: https://forum.kixdesk.com/otrs/index.php?topic=2499.0
Firstly, you can disable the KIXNotify module via Sysconfig > KIX4OTRS → Frontend::Agent::Dashboard
Secondly, permanent solution is to change the url of the module as per post here: https://forum.kixdesk.com/otrs/index.php?topic=2499.0
- 12 Feb 2019, 10:53
- Forum: Help
- Topic: Some Users Cannot Login
- Replies: 3
- Views: 2331
Re: Some Users Cannot Login
Thanks, it worked.
I'll trace the module in question.
I'll trace the module in question.
- 12 Feb 2019, 10:10
- Forum: Help
- Topic: Some Users Cannot Login
- Replies: 3
- Views: 2331
Some Users Cannot Login
Good day, We running otrs 5.0.22, Apache 2.2.22 & MySQL 5.5.60. Authentication is via LDAP/AD We have some users, including root@localhost, that cannot login to otrs any longer, due to an unknown cause at this point. It just stopped working, however majority of the users are still logging in fin...
- 24 Jul 2017, 12:42
- Forum: General
- Topic: Cannot Access Tickets
- Replies: 1
- Views: 4449
Cannot Access Tickets
Good day, We are running OTRS 5.0.20 with KIXCore 5.0.13 and KIX4OTRS 8.0.14 However, I cannot access the logged tickets. I get the following error in the browser as attached and the error message in the logs: [Mon Jul 24 11:45:01 2017] [error] Can't use string ("2") as a HASH ref while &q...
- 26 Jun 2017, 10:25
- Forum: General
- Topic: OTRS as Requester: Web Service (How To?)
- Replies: 8
- Views: 5931
Re: OTRS as Requester: Web Service (How To?)
Are you an employee at OTRS?
- 26 Jun 2017, 09:49
- Forum: General
- Topic: OTRS as Requester: Web Service (How To?)
- Replies: 8
- Views: 5931
Re: OTRS as Requester: Web Service (How To?)
Hi Jojo,
What entails development, and how can we go about it?
Regards,
What entails development, and how can we go about it?
Regards,
- 22 Jun 2017, 19:15
- Forum: General
- Topic: OTRS as Requester: Web Service (How To?)
- Replies: 8
- Views: 5931
Re: OTRS as Requester: Web Service (How To?)
Still not clear.
OTRS is not going to be the provider in this integration, but act as a requester. Do we still need development for that? or business solution?
OTRS is not going to be the provider in this integration, but act as a requester. Do we still need development for that? or business solution?
- 22 Jun 2017, 11:49
- Forum: General
- Topic: OTRS as Requester: Web Service (How To?)
- Replies: 8
- Views: 5931
Re: OTRS as Requester: Web Service (How To?)
Jojo, please elaborate. What type of development is involved or required?
- 22 Jun 2017, 10:12
- Forum: General
- Topic: OTRS as Requester: Web Service (How To?)
- Replies: 8
- Views: 5931
OTRS as Requester: Web Service (How To?)
Good day, I read up on the web service feature of OTRS 5, http://doc.otrs.com/doc/manual/admin/stable/en/html/genericinterface.html , and I still not some guidance on how to setup a web service requester using the GUI. We need the web service to send data to a remote system via SOAP when a ticket is...
- 16 Jun 2017, 12:48
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
- 14 Jun 2017, 16:47
- Forum: General
- Topic: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
- Replies: 2
- Views: 2865
Re: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
Thanks, will submit there as well. However, if there is anyone on here that can assist, please do let me know.
- 14 Jun 2017, 14:00
- Forum: General
- Topic: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
- Replies: 2
- Views: 2865
Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
Good day, After upgrading to OTRS 5.0.19 from 5.0.17, it seems that a major issue was introduced indeed. We cannot zoom into tickets. When I click on a ticket I get the following error message 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to co...
- 14 Jun 2017, 09:28
- Forum: General
- Topic: [RESOLVED] OTRS 4 Web Service
- Replies: 5
- Views: 3558
[RESOLVED] Re: OTRS 4 Web Service
Answered!
- 14 Jun 2017, 09:26
- Forum: General
- Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
- Replies: 4
- Views: 3201
Re: Upgrade to OTRS 5.0.19 Major Issue
However, we cannot upgrade due to KIX compatability requirements.
- 12 Jun 2017, 20:25
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Just an update on this post. We upgraded to OTRS & ITSM 5.0.19, also now running KIXCore 5.0.12 and KIX4OTRS 8.0.13. The navigation issue is still there. When you logon to the dashboard and click a navigation menu with dropdown menu items, they appear but when you click the item there is no resp...
- 12 Jun 2017, 20:17
- Forum: General
- Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
- Replies: 4
- Views: 3201
Re: Upgrade to OTRS 5.0.19 Major Issue
Was not so major after all. Just had to restart the web server!
- 12 Jun 2017, 20:01
- Forum: General
- Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
- Replies: 4
- Views: 3201
[RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
Good day, We upgraded to OTRS 5.0.19 from 5.0.17. We are also running KIXCore and KIX4OTRS. After upgrading we ran into a major issue: [error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/System/Ticket/TicketSearch.pm line 548.\n The system...
- 12 Jun 2017, 12:06
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
It is exactly the same behaviour, I have to either right click and open a new tab or type the full url to where I would like to navigate.
- 31 May 2017, 17:33
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
- 31 May 2017, 16:46
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
It is generated in all the browsers, Firefox & Chrome. Or will disabling it in IE do the same for firefox and chrome?
- 31 May 2017, 16:14
- Forum: General
- Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
- Replies: 11
- Views: 14709
OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Good day, We are running OTRS 5.0.17 with KIX4OTRS 8.0.12 after upgrading from OTRS 4. We have a couple of issues: 1. The navigation items are unclickable from the dashboard. To navigate, you need to manually enter url for example ?Action=Admin, then only will navigation items be clickable. 2. When ...
- 30 May 2017, 18:21
- Forum: General
- Topic: [RESOLVED] OTRS 4 Web Service
- Replies: 5
- Views: 3558
Re: OTRS 4 Web Service
Didn't know that, but thanks for your assistance.
- 30 May 2017, 12:59
- Forum: General
- Topic: [RESOLVED] OTRS 4 Web Service
- Replies: 5
- Views: 3558
Re: OTRS 4 Web Service
Upgraded to 5
- 16 May 2017, 12:26
- Forum: General
- Topic: [RESOLVED] OTRS 4 Web Service
- Replies: 5
- Views: 3558
[RESOLVED] OTRS 4 Web Service
Good day,
Does OTRS 4 support generic interface or web services?
Regards,
Does OTRS 4 support generic interface or web services?
Regards,
- 10 May 2017, 10:02
- Forum: General
- Topic: OTRS 4.0.22 KIX4OTRS Main Menu Missing
- Replies: 1
- Views: 1082
Re: OTRS 4.0.22 KIX4OTRS Main Menu Missing
It appears that the navigation menu is only missing when using Chrome.
What might be the cause of it not showing in Chrome?
What might be the cause of it not showing in Chrome?
- 09 May 2017, 17:07
- Forum: General
- Topic: OTRS 4.0.22 KIX4OTRS Main Menu Missing
- Replies: 1
- Views: 1082
OTRS 4.0.22 KIX4OTRS Main Menu Missing
Good day, I upgraded to OTRS 4.0.22 from an earlier 4.0.x version. Reason being so that we can use KIXCore 4.0.15 and KIX4OTRS 7.1.12 which are compatible with the aforementioned OTRS framework. However after the upgrade of KIX, the main navigation menu has disappeared. What might be the cause? and ...