Search found 72 matches

by BenI
30 Oct 2019, 11:57
Forum: General
Topic: OTRS Web Service
Replies: 1
Views: 105

OTRS Web Service

Good day,

Just out of curiosity, has anyone managed to get otrs web service on the free version to work?

Regards,
by BenI
30 Oct 2019, 11:36
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24461

Re: OTRS SOAP responses in PHP SoapClient

Another output message

Code: Select all

[Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] malformed header from script. Bad header=HTTP/1.1 200 OK: nph-genericinterface.pl
[Tue Aug 20 11:38:04 2019] [warn] /nph-genericinterface.pl/Webservice/TestWS did not send an HTTP header
by BenI
30 Oct 2019, 11:35
Forum: General
Topic: Test GenericInterface Web Service
Replies: 4
Views: 477

Re: Test GenericInterface Web Service

ZZZ, I tried it but i get the following error: [Mon Aug 12 20:00:04.766314 2019] [core:error] [pid 988:tid 140445656983296] [client 192.68.29.06:61995] malformed header from script 'nph-genericinterface.pl': Bad header: [Mon Aug 12 20:00:04.766371 2019] [perl:warn] [pid 988:tid 140445656983296] /nph...
by BenI
11 Sep 2019, 14:37
Forum: General
Topic: Test GenericInterface Web Service
Replies: 4
Views: 477

Test GenericInterface Web Service

Good day,

How can we test whether a web service actually works?

Regards,
by BenI
11 Sep 2019, 14:36
Forum: General
Topic: KIXCore 5.0.20 OTRS/ITSM Supported
Replies: 3
Views: 361

Re: KIXCore 5.0.20 OTRS/ITSM Supported [RESOLVED]

KIXCore 5.0.20 supports OTRS 5.0.29
by BenI
04 Sep 2019, 17:06
Forum: General
Topic: KIXCore 5.0.20 OTRS/ITSM Supported
Replies: 3
Views: 361

Re: KIXCore 5.0.20 OTRS/ITSM Supported

Hi Roy,

Not getting a response, so I tried here.

Regards,
by BenI
04 Sep 2019, 14:16
Forum: General
Topic: Notifications
Replies: 7
Views: 471

Re: Notifications

Yep, you are at the right place.
by BenI
04 Sep 2019, 10:30
Forum: General
Topic: KIXCore 5.0.20 OTRS/ITSM Supported
Replies: 3
Views: 361

KIXCore 5.0.20 OTRS/ITSM Supported

Good day,

I would like to find out what OTRS/ITSM version is supported for KIXCore 5.0.20?

Regards,
by BenI
21 Aug 2019, 15:40
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24461

Re: OTRS SOAP responses in PHP SoapClient

I know the post is old, but I am busy setting up web service for integration to another system. I am running OTRS 5, it seems that everything else works but when I run a request against any operation I get the following error message [Mon Aug 12 20:00:04.766314 2019] [core:error] [pid 988:tid 140445...
by BenI
20 Aug 2019, 19:09
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

Roy, I think there are 2 different headers, http & soap headers. Its soap header that might be giving the error. The requests are being send from SoapUI app. And this is the HTML version of the request POST http://servername/nph-genericinterface.pl/Webservice/TestWS HTTP/1.1 Accept-Encoding: gzip,de...
by BenI
20 Aug 2019, 17:24
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

I do not think its an authentication problem. If you look at the error message below, it seems to be that otrs/generic interface is not happy with header its receiving. [Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] malformed header from script. Bad header=HTTP/1.1 200 OK: nph-genericinter...
by BenI
20 Aug 2019, 16:58
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

Roy,

I have removed the real username and password, but used the sessionID from live session in browser.

Or perhaps rephrase the question if I didn't answer it correctly.
by BenI
20 Aug 2019, 15:32
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

Here it is in xml form <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tic="http://www.otrs.org/TicketConnector/"> <soapenv:Header>0</soapenv:Header> <soapenv:Body> <tic:TicketGet> <!--You have a CHOICE of the next 3 items at this level--> <!--Optional:--> <UserLogi...
by BenI
20 Aug 2019, 13:28
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

Alright. However it removed TicketGet.AuthFail error
by BenI
20 Aug 2019, 11:50
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

To resolve TicketGet.AuthFail Data : TicketGet: Authorization failing! I had to create a soap agent account that was added to Core::SOAP > SOAP::User & SOAP::Password under SysConfig but still getting the header is malformed error message [Tue Aug 20 11:38:04 2019] [error] [client 192.68.29.26] malf...
by BenI
20 Aug 2019, 11:27
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

Did a bit more research on this. And managed to get the an 200 OK from the web service. However, I still do not know what info should be specified for header and trying to get a specific ticket via web service I get TicketGet.AuthFail error. This is the debug message: [Tue Aug 20 11:17:39 2019] [war...
by BenI
15 Aug 2019, 18:21
Forum: General
Topic: Web Service: Namespace?
Replies: 0
Views: 493

Web Service: Namespace?

Good day,

Going through the web service documentation there is a definition of NameSpace, which is an URI that gives a context to all invokers that belongs to this web service.

Can someone perhaps put this in context (lay man terms)? where does one get this URI?
by BenI
30 Jul 2019, 09:16
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Re: Web Service Requests Failing

What might be the issue in this regard?
by BenI
11 Jul 2019, 13:39
Forum: General
Topic: Web Service Requests Failing
Replies: 13
Views: 699

Web Service Requests Failing

Good day, We are running OTRS 5, on Debian 7 and busy testing web services to interface another system. We have configured generic interface as per documentation provided, but when we do a test by running for example http://ticket.com/nph-genericinterface.pl/Webservice/Test/Ticket/1234?UserLogin=nam...
by BenI
16 May 2019, 16:19
Forum: General
Topic: Process Management: Article Field Generating Ticket
Replies: 7
Views: 450

Re: Process Management: Article Field Generating Ticket

Roy,

Is it called title?

Can I list subject, text & attachments individually?
by BenI
16 May 2019, 12:09
Forum: General
Topic: Process Management: Article Field Generating Ticket
Replies: 7
Views: 450

Re: Process Management: Article Field Generating Ticket

@crythias That is what I am failing to pin point. If I remove the article field from the form the Subject, Text & Attachment options are removed from the form, and then a ticket is not generated when the form is completed, but I need to capture the subject and additional info on the form. Please see...
by BenI
08 May 2019, 11:19
Forum: General
Topic: Process Management: Article Field Generating Ticket
Replies: 7
Views: 450

Re: Process Management: Article Field Generating Ticket

Where should these changes happen? sysconfig or process management?
by BenI
26 Apr 2019, 09:36
Forum: General
Topic: Process Management: Article Field Generating Ticket
Replies: 7
Views: 450

Process Management: Article Field Generating Ticket

Good day, We are running otrs 5 on Debian 7 We setup a process to manage change management. The form has an Article field assigned to capture subject line and detailed info. However, it seems that this field generates ticket note without any info, which is annoying to users. The content of the note ...
by BenI
21 Feb 2019, 12:57
Forum: Help
Topic: Some Email Addresses Not to Receive Auto Response
Replies: 2
Views: 206

Some Email Addresses Not to Receive Auto Response

Good day,

Is there a way to disable certain email addresses not to receive the auto response?

Regards,
by BenI
21 Feb 2019, 12:52
Forum: Help
Topic: Some Users Cannot Login
Replies: 3
Views: 827

Re: Some Users Cannot Login

There are two solutions:

Firstly, you can disable the KIXNotify module via Sysconfig > KIX4OTRS → Frontend::Agent::Dashboard

Secondly, permanent solution is to change the url of the module as per post here: https://forum.kixdesk.com/otrs/index.php?topic=2499.0
by BenI
12 Feb 2019, 10:53
Forum: Help
Topic: Some Users Cannot Login
Replies: 3
Views: 827

Re: Some Users Cannot Login

Thanks, it worked.

I'll trace the module in question.
by BenI
12 Feb 2019, 10:10
Forum: Help
Topic: Some Users Cannot Login
Replies: 3
Views: 827

Some Users Cannot Login

Good day, We running otrs 5.0.22, Apache 2.2.22 & MySQL 5.5.60. Authentication is via LDAP/AD We have some users, including root@localhost, that cannot login to otrs any longer, due to an unknown cause at this point. It just stopped working, however majority of the users are still logging in fine. T...
by BenI
24 Jul 2017, 12:42
Forum: General
Topic: Cannot Access Tickets
Replies: 1
Views: 3308

Cannot Access Tickets

Good day, We are running OTRS 5.0.20 with KIXCore 5.0.13 and KIX4OTRS 8.0.14 However, I cannot access the logged tickets. I get the following error in the browser as attached and the error message in the logs: [Mon Jul 24 11:45:01 2017] [error] Can't use string ("2") as a HASH ref while "strict refs...
by BenI
26 Jun 2017, 10:25
Forum: General
Topic: OTRS as Requester: Web Service (How To?)
Replies: 8
Views: 3749

Re: OTRS as Requester: Web Service (How To?)

Are you an employee at OTRS?
by BenI
26 Jun 2017, 09:49
Forum: General
Topic: OTRS as Requester: Web Service (How To?)
Replies: 8
Views: 3749

Re: OTRS as Requester: Web Service (How To?)

Hi Jojo,

What entails development, and how can we go about it?

Regards,
by BenI
22 Jun 2017, 19:15
Forum: General
Topic: OTRS as Requester: Web Service (How To?)
Replies: 8
Views: 3749

Re: OTRS as Requester: Web Service (How To?)

Still not clear.

OTRS is not going to be the provider in this integration, but act as a requester. Do we still need development for that? or business solution?
by BenI
22 Jun 2017, 11:49
Forum: General
Topic: OTRS as Requester: Web Service (How To?)
Replies: 8
Views: 3749

Re: OTRS as Requester: Web Service (How To?)

Jojo, please elaborate. What type of development is involved or required?
by BenI
22 Jun 2017, 10:12
Forum: General
Topic: OTRS as Requester: Web Service (How To?)
Replies: 8
Views: 3749

OTRS as Requester: Web Service (How To?)

Good day, I read up on the web service feature of OTRS 5, http://doc.otrs.com/doc/manual/admin/stable/en/html/genericinterface.html , and I still not some guidance on how to setup a web service requester using the GUI. We need the web service to send data to a remote system via SOAP when a ticket is...
by BenI
14 Jun 2017, 16:47
Forum: General
Topic: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
Replies: 2
Views: 1780

Re: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

Thanks, will submit there as well. However, if there is anyone on here that can assist, please do let me know.
by BenI
14 Jun 2017, 14:00
Forum: General
Topic: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at
Replies: 2
Views: 1780

Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

Good day, After upgrading to OTRS 5.0.19 from 5.0.17, it seems that a major issue was introduced indeed. We cannot zoom into tickets. When I click on a ticket I get the following error message 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to co...
by BenI
14 Jun 2017, 09:28
Forum: General
Topic: [RESOLVED] OTRS 4 Web Service
Replies: 5
Views: 1983

[RESOLVED] Re: OTRS 4 Web Service

Answered!
by BenI
14 Jun 2017, 09:26
Forum: General
Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
Replies: 4
Views: 1939

Re: Upgrade to OTRS 5.0.19 Major Issue

However, we cannot upgrade due to KIX compatability requirements.
by BenI
12 Jun 2017, 20:25
Forum: General
Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Replies: 11
Views: 5429

Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error

Just an update on this post. We upgraded to OTRS & ITSM 5.0.19, also now running KIXCore 5.0.12 and KIX4OTRS 8.0.13. The navigation issue is still there. When you logon to the dashboard and click a navigation menu with dropdown menu items, they appear but when you click the item there is no response...
by BenI
12 Jun 2017, 20:17
Forum: General
Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
Replies: 4
Views: 1939

Re: Upgrade to OTRS 5.0.19 Major Issue

Was not so major after all. Just had to restart the web server! :lol:
by BenI
12 Jun 2017, 20:01
Forum: General
Topic: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue
Replies: 4
Views: 1939

[RESOLVED] Upgrade to OTRS 5.0.19 Major Issue

Good day, We upgraded to OTRS 5.0.19 from 5.0.17. We are also running KIXCore and KIX4OTRS. After upgrading we ran into a major issue: [error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/System/Ticket/TicketSearch.pm line 548.\n The system is off, what can be...
by BenI
12 Jun 2017, 12:06
Forum: General
Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Replies: 11
Views: 5429

Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error

It is exactly the same behaviour, I have to either right click and open a new tab or type the full url to where I would like to navigate.
by BenI
31 May 2017, 16:46
Forum: General
Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Replies: 11
Views: 5429

Re: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error

It is generated in all the browsers, Firefox & Chrome. Or will disabling it in IE do the same for firefox and chrome?
by BenI
31 May 2017, 16:14
Forum: General
Topic: OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error
Replies: 11
Views: 5429

OTRS 5 Upgrade with Navigation Menu Issue & NVD3 Core.UI.AdvancedChart Error

Good day, We are running OTRS 5.0.17 with KIX4OTRS 8.0.12 after upgrading from OTRS 4. We have a couple of issues: 1. The navigation items are unclickable from the dashboard. To navigate, you need to manually enter url for example ?Action=Admin, then only will navigation items be clickable. 2. When ...
by BenI
30 May 2017, 18:21
Forum: General
Topic: [RESOLVED] OTRS 4 Web Service
Replies: 5
Views: 1983

Re: OTRS 4 Web Service

Didn't know that, but thanks for your assistance.
by BenI
30 May 2017, 12:59
Forum: General
Topic: [RESOLVED] OTRS 4 Web Service
Replies: 5
Views: 1983

Re: OTRS 4 Web Service

Upgraded to 5
by BenI
16 May 2017, 12:26
Forum: General
Topic: [RESOLVED] OTRS 4 Web Service
Replies: 5
Views: 1983

[RESOLVED] OTRS 4 Web Service

Good day,

Does OTRS 4 support generic interface or web services?

Regards,
by BenI
10 May 2017, 10:02
Forum: General
Topic: OTRS 4.0.22 KIX4OTRS Main Menu Missing
Replies: 1
Views: 497

Re: OTRS 4.0.22 KIX4OTRS Main Menu Missing

It appears that the navigation menu is only missing when using Chrome.

What might be the cause of it not showing in Chrome?
by BenI
09 May 2017, 17:07
Forum: General
Topic: OTRS 4.0.22 KIX4OTRS Main Menu Missing
Replies: 1
Views: 497

OTRS 4.0.22 KIX4OTRS Main Menu Missing

Good day, I upgraded to OTRS 4.0.22 from an earlier 4.0.x version. Reason being so that we can use KIXCore 4.0.15 and KIX4OTRS 7.1.12 which are compatible with the aforementioned OTRS framework. However after the upgrade of KIX, the main navigation menu has disappeared. What might be the cause? and ...