Znuny and ((OTRS)) Community Edition

Hello, I'm working to develop a Module in Order to Edit Article in TicketViewZoom to change the Body of an Internal Note. I have just a problem to show the Modification in TicketViewZoom. In fact, the modification worked by the functiun ArticleUpdate() and the modification change the Database with t...

Salut,

As tu un Generic Agent qui tourne lorsque tu reçois l'email?

Florian

Thanks crythias,

I don't want to implement an Event to link SLA and Priority but modify the Event SLA Update Time (When the event start, stop and restart).
So, I just would like to test the event and undestand ticket Event to adapt my OTRS solution.

Florian

Thank you kullab for your Code.
I have juste one question, What is the parameter in SysConfig to enable?

Thank you,

Florian

Hello, I'm implementing OTRS for the support service of my Company. We work with three SLA Parameters : - First Response Time (Answer of an Agent to indicate that he took in consideration the request) - Intervention Time (Answer of the Agent to indicate that he is starting the intervention to solve ...