Znuny and ((OTRS)) Community Edition

Friends, I'm from Ecuador, please your help with some pointers on configuring OTRS - limesurvey. I have done the following: Then add the following code /opt/otrs/Kernel/Config/Files/Ticket.XML <?xml version="1.0" encoding="utf-8" ?> <otrs_config version="1.0" init="...

Friend,

I understand very clearly, the version of OTRS I use is 3.3.6. I do not understand that name should I put the .xml file ... Please help me ask. Not like putting the token in LimeSurvey OTRS.

I appreciate the attention to this requirement.

Hello Friend
This mail is for assistance on implementing limesurvey with OTRS, please
could help me with the configuration I need to make extremely urgent.
I do not really understand the settings found in the forum
Thanks for your help.

Is it possible to have multiple master surveys? Problem: I have created one survey for each queue, but only one of them can be master. Thus, the others are valid, and don't send the survey message. Each queue belongs to a team. That's why I need different surveys for different queues. use otrs 3.3.7...

Is it possible to have multiple master surveys? Problem: I have created one survey for each queue, but only one of them can be master. Thus, the others are valid, and don't send the survey message. Each queue belongs to a team. That's why I need different surveys for different queues. Any tips? Than...

Please

Use the otrs 3.3.6, as I do want to point me to a survey encviar notifications with status "valid" ...

I appreciate your help

Apologies for grammar

Estimados Amigos Teniendo el siguiente escenario: Una cola para todos los tickets entrantes llamada: cola 1 En esta cola tres agentes: agente 1, agente 2, agente 3 atienden los tickets entrantes Como configurar OTRS para asignar automaticamente los tickets entrantes a cada uno de los agentes de la c...