Znuny and ((OTRS)) Community Edition

rajbps

Hiya, This is happening on opened tickets also. as an example, a customer sends in a ticket with subject saying "over for site -01" then sends another one with subject line "over for site -02". The second tickets gets added to the first one which is should not be as they are for ...

rajbps

Hi Team, I have otrs version 6. A customer has logged a ticket and the ticket is now completed and marked as either pending auto close for 24hrs or closed. Then the customer send in a new email with same subject line and unfortunately it updated this ticket instead of creating a new one. Got the cus...

rajbps

Hi Team, I have otrs 6 version OTRS 6.0.12. When I try to install a package like : iPhoneHandle-4.0.6.opm I get the following error: iPhoneHandle 4.0.6 package information Package installation requires a patch level update of OTRS. If you are a OTRS Business Solution™ customer, please visit our cust...

rajbps

Hiya,

Could you tell me exactly where the option is and what commercial plugin I can get please?

Rajbps

rajbps

Hi Team, Is it possible to change a ticket state without a reply/note added to it. Alsi would it be possible to have a reply template that will put the state of a ticket to pending auto close + and add 5 working days as the counder when to close it if no reply is recieved on that one. Regards, Rajbps

rajbps

Hi Team, I have been able to get otrs customised so that the footer showing otrs is removed after customers have already logged on. I am struggling to find how to remove the Powered by otrs message when the customer goes on the login page. I have otrs version 5.0.10 installed. Could anyone assist on...

rajbps

That`s exactly what I was looking for.

Thanks again

Rajbps

rajbps

Hi Team, Could anyone assist me in the following please. When a customer logs in under ..customer.pl and goes to tickets, under the dropdown they see the option of company ticket. I need to remove that. I also need to stop them from when doing a search again from the same place to see all the compan...

rajbps

Hi Team,

I have otrs 5.0.9 installed on centos 7.

When replying to a ticket would it be possible to get the "Next ticket state" to be as "Pending auto close" and the the pendingdate to be 5 working days after that replay or the last reply?

Regards,
Rajbps

rajbps

Ok Sorry about that. I found my own answer, did nothad a template for reply so done the template and all sorted now

rajbps

Hi Team, I have otrs 5.0.9 installed on centos 7. Created queues and got a new ticket logged by a customer. When I try to reply to the ticket, nothing happens at all. Ifi select to close the ticket a new page opens to allow me to input info but if I click on reply nothing happens. Can anyone advise ...

rajbps

Hi Team, I have otrs version 5.0.9 installed on contos 7. When I go to admin=> System Logs , I get an error : Internal serverError. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to infor...

rajbps

Hi Skullz,

Last one if I may. When a customer logs on the customer portal to create a new ticket, on the "* To field" by default its empty and if you click on it, I get the only queue that needs to be there.
Is there a way for that to be popullated automatically by any chance?

Rajbps

rajbps

you sure man you assisted me with exactly what I needed to you deserve your beer money

Cheers again though

Rajbps

rajbps

Hi skullz,

That`s what I needed indeed

I have made slight changes to the acl example to suit my needs.

PM me your email address and I send you the beer money as promised

Cheers again

Rajbps

rajbps

Hiya,

This is not for the agents but for the customers that log on the customer portal.
Will this work for the customers that log from the customer portal?

Rajbps

rajbps

Hi Team,

Anyone willing to assist on this one. I can provide beer money for the help

rajbps

Can anyone assist on creating ACLs please? I feel lost Campany A has a queue Called Company Queue A The customerID for Company A is 1 The idea is do allow only users from company A to see the queue of Company A when they log a ticket. If anyone can assist with an example as what I need to do this th...

rajbps

Yep have that butstill no joy. I have company A and company B Created a group called A and anothet one called B. Queue for A has undfer groups A and for B as group B. When customer A logs on and goes to create a new ticket, in the "To" field if he puts the mouse there, he can see all the q...

rajbps

Edit Config Settings in Framework → Core
Here change the part for product name "ProductName" and that will change the "OTRS" part of the message only

rajbps

anyone any ideas please?

rajbps

sorted I post the steps shortly for anyone else

rajbps

anyone any ideas please?

rajbps

Hi Team,
I have the latest otrs version installed.
Is it possible to add a footer on the customer.pl login page itself.

I was able to get it added after the customer is logged but not on that inicial page.

Thanks for the help.

Rajbps

rajbps

Hi Team,
When a customer log out from customer.pl url they see a msg saying "Logout successful. Thank you for using OTRS 5!".
How can I disable that please or change it to something else.
Regards,
Rajbps

rajbps

Hi Giulio,

Thanks for taking time to put this upgrade guide for me.

I have followed it and I am now at the latest version

Thanks again

Rajbps

rajbps

Hi Team, I have installed the latest version of otrs on centos 7. There are a few customer companies and I created a user for 1 company. Each company has its own queue and filters are supposed to filter the support email coming in and put them in the right queue. The only thing is when a customer us...

rajbps

Fair enough I do my best and try.

Would you be able to assist on this one if possible please?
viewtopic.php?f=62&t=32288

I am a newbie and just trying to find my way

Thanks in advance.

Cheers,

Rajbps

rajbps

Hi Giulio,

Would you be willing to give me a hand in customising that page for customer login please for some beer money?

Cheers,

Raj

rajbps

Hi Team,

I have otrs 5.0.7 installed on centos7.

Can anyone advise on how to upgrade from 5.0.7 to 5.0.9 please.
Sorry I am a newbie at otrs and detailed steps would be great.

Regards,

Rajbps

rajbps

Hi Team,

i have Otrs 5.0.7 installed on centos 7.

I would like to get the customer portal page modified where I would like a footer and a header added.

Could anyone advise where the files are that I could modify please?

Rajbps

rajbps

yes done that and its working fine

Thanks

rajbps

Hi Team, I have otrs 5.0.7 installed on centos7. I am trying to install the iphone package but when i go to package manager and do an update, I cant see it. If i manually download it and try to install iPhoneHandle 4.0.2, I get an error that this is for framework 4.x.x only and I am on 5.0.7. Can an...

rajbps

Thanks for the reply.

Could you assist in the options please if possible that would be really appreciated.

Regards,

Raj

rajbps

Hi Team,

I am running the latest version of otrs on centos 7.
I have set a machine queue where systems send it daily reports.
I have postmaster filters set so that they go to the right place.
Is there a way to automatically close these tickets after 24 hrs.

Please advise
Raj

rajbps

yep got it and its now working

Thanks for the help

rajbps

Did that and change the stop after match to yes
Put the machine filter first as 001 contoso Machine but now the ticket goes to the postmaster queue

Any ideas

rajbps

Hiya,

How can you change the order of the filters
From the webpage they seem to be in the right order as machine queue first and then the contoso queue

Regards,
Raj

rajbps

Hi Team, I have installed otrs 5 on centos 7. I have a question about the postmaster filters. Have created my queues like this: queue (1) contoso queue (2) Machine queue (3) contoso Machine ( this is a sub queue of Machine ) Idea is if a user sends in a ticket then it will go to queue (1) contoso If...

rajbps

I have installed otrs 5 on centos7

If i go to /var/www.htlm/ and create the a .htaccess nothing happens.

i have restarted apache and the server.

Anyone could assist please?

Regards,

Raj

rajbps

Hi Team,

I did an install of otrs opensource version 3.3.3 on ubuntu a while ago.

Now I can see there is version 3.3.8 out.

Can anyone point me on how to do the update as I could not fine any doc that relates to updating from 3.3.x to 3.3.8

Cheers,

Raj

rajbps

Hi crythias, Thanks for the pointers Now i have one question, i created a few queues for different company. How can I get their end users to register via the customer portal and they get allocated to their company queues. Currently , i created a default group enable customet group and all go there. ...

rajbps

Hi Crythias, Thanks for the reply. How can I get a customer only to see his own tickets and another user in the same company to see all the tickets of his own company only. Do I need to create them manually, not looking forward for that but if needs done then needs done. What do you suggest, what th...

rajbps

Hi team, I am very new to otrs. Did a new install of 3.3 and it looks very good. Now I am just wondering how to do this part. I will create Companies under customer company administration, lets say 1 january 2 febuary 3 march 4 april Now users from company january will need to register from the cust...

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