Znuny and ((OTRS)) Community Edition

zip

# # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See <URL:http://httpd.apache.org/docs/2.4/> for detailed information. # In particular, see # <URL:http://httpd.apache.org/docs/2.4/mod/directives.html> # f...

zip

No redirect to HTTPS or sth. else. It did not work on our old windows 2008 server with otrs 3.3 and neither on our new CentOS 7 Server with OTRS 5. I will keep searching...

zip

Hello, it's possible to send the customer a link where he get login through SSO and that it opens a specific ticket? This is the link for the SSO: http://server.example.com/otrs/customer.pl?[b]Action=Login[/b] This is the link if a have open a ticket as customer: http://server.example.com/otrs/custo...

zip

How i did it: 1) Create a AD user 2) Set SPN and create keytab as described in https://tomcat.apache.org/tomcat-7.0-doc/windows-auth-howto.html 3) Copy the keytab to your linux server 4) Install packages, step 2, step 3 from http://funwithlinux.net/2013/05/centos-6-apache-kerberos-ad-sso/ 5) Complet...

zip

ok thanks for your help!

zip

thanks crythias, it's working fine.

I am migrating tickets and i made some tests and i thougt i had to set the id to 1 before i do so. But now i still get this error if i want to open some of the migrated tickets:

otrs_noperm.png

zip

You could try checking out TicketCounter.log, but you might have to do some extra config in Config.pm... Check out this article from one of the mailing lists: http://otrs.otrs.narkive.com/7vaZnHDC/is-it-possible-to-purge-all-tickets-and-start-new-without-losing-the-config <OTRS_HOME>/var/log/Ticket...

zip

Hello,

if i delete all tickets and then create a new one the id does not start again from 1. It's possible to reset the id somehow?

ticketid.png

zip

Hello, if i create a new ticket which contains screenshots the agent receives a notification with the text of the ticket, but without screenshots, which is normal. If the agent want to print the ticket, he can print it, but without screenshots, which is also normal. But since we migrated to Outlook ...

zip

got it! need to get the mail out of the string, with my $String1= "<"; my $String2= ">"; my $From = $Param{GetParam}->{From}; (my $Mail) = $From =~ /$String1(.*?)$String2/; and then # find customer based on sender mail address my %CustomerList = $Self->{CustomerObject}->CustomerS...

zip

he does not find the customer, !%CustomerList = 1 return 1 if ( !%CustomerList || scalar keys %CustomerList > 1 ); so i guess the problem is in # find customer based on sender mail address my %CustomerList = $Self->{CustomerObject}->CustomerSearch( PostMasterSearch => $Param{GetParam}->{From}, UserI...

zip

no logs, no errors, nothing happens :) thats the problem, i'm trying to insert log code but i'm failing: 1) I changed this line in the postmaster filter .pm file: $Self->{Debug} = 5; //or 1 or 3 does nothing, it should (i think) write in the log file which is set in config.pm: $Self->{'LogModule'} =...

zip

The request was paused and now resumed. It has to work, its not an option to make a workaround like you suggested

Thx for your help, i will acquire some perl skills to solve this.

zip

It still not works

any help with this?

zip

My workaround: i forward the article to my mailbox and print it with the mailbox print function

zip

Hello, if the first article in a ticket is long (lot of text with lots of pictures) i cant print it. If i use the otrs print function i get a pdf without pictures. If i use the browser print function it does not print the whole article because its too long. Tried with IE 11, FF 35 and Chrome 40 Is t...

zip

if i reinstall cronw and the scheduler, everything works fine when the first ticket comes in. After that the strange behaviour begins. Anyone can help me with this problem? If not i have to reinstall otrs today.

zip

permissons should be ok, dont know what could cause this strange behavior

zip

- log says nothing, no error. - i have postmaster filters: 1) to set the prority pm2.PNG 2) to set the agent pm1.PNG 3) to set the service pm3.PNG - i installed the otrs by the source file, no installer. this was my guide: http://wiki.otterhub.org/index.php?title=Installation_on_Win2008_with_Microso...

zip

Hello when a tickets comes in via customer.pl interface, i can work on it and everything is working fine. when a tickets comes in via email and i manually click on fetch email i can work on it and everything is working fine. but when a tickets comes in via email and the ticket is fetched automatical...

zip

there were duplicate entries in the crontab.txt file

zip

Hello, i installed otrs 3.3.8 with the source file on a new windows 2012 r2 server with this guide: http://wiki.otterhub.org/index.php?title=Installation_on_Win2008_with_Microsoft_SQL_Server_and_IIS_7 at the end i installed cronw and the otrs scheduler. i made some tests and everything seems to work...

zip

i tried today to install it and now it worked. dont know what caused this problem.

zip

on my other otrs systems which i installed with the installer file, the cornw service is installed and running. so thats the question: if i have the otrs scheduler service running, do i need the cronw service?

zip

Hello, i installed otrs 3.3.8 via the .zip file on a windows server 2012, step by step with this guide: http://wiki.otterhub.org/index.php?title=Installation_on_Win2008_with_Microsoft_SQL_Server_and_IIS_7 now i'm stuck at the really last point, install the cronw: You must now set up the cron service...

zip

ok thanks for help, i will check it with my system operators.

zip

[Wed Aug 20 13:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5800 [Wed Aug 20 13:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5800 [Wed Aug 20 14:00:21 2014][Error][main::_WatchDog][816] [Microsoft][ODBC SQL Server Driver]Login timeout expired (...

zip

i have the Post Master Filter https://gist.github.com/reneeb/930cc513fece99dfeb67 and the xml <?xml version="1.0" encoding="utf-8"?> <otrs_config version="1.0" init="Application"> <ConfigItem Name="PostMaster::PreFilterModule###111-SetQueueByCustomerDepar...

zip

My otrs is working fine since a few months now. But sometime i see this error in the log: [Tue Aug 19 14:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 23600 [Tue Aug 19 14:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 23600 [Tue Aug 19 14:15:01 20...

zip

in the perl module, its possible to hardcode something like

Code: Select all

$Param{GetParam}->{'X-OTRS-Service'} = 'ServiceCategory1';

its not working
tried it with debug=3 but got no errors in log

zip

crythias wrote:Give each department its own email address.

would be the easiest way and also suggested by me, but they want to do it with one email address.

thank you very much for the code.

zip

i'm trying to make a own perl module but i'm stuck at one point. Since you are the perl guru, you may could give me a help about this. I'm trying to say "if the department of the user who is sending a mail is xy, then put the ticket into queue xy". How can i retireve the information of the...

zip

ok, any help or useful links about this?

i have one more question, what does "Organization" search for? It's not possible that i set the department as organization so that the filter would work?

otrs_pf_organization.png

zip

Hello,

i want to filter the incoming emails by the department of the user. The users have this field:

otrs_ad.PNG

how can i filter by this value?

otrs_pf.PNG

for example, if the department of the user of the incoming mail is xy, then set the queue to xy.

thanks

zip

i added a new queue and then my queues appeared. same with the ticket types, which caused the typelookup error. maybe a server restart could avoid this problems.

Thanks for help, now everything is working fine.

zip

für den SSO musst du folgendes an deinem Link anfügen: /?Action=Login

zB für den customer login: http://helpdesk/otrs/customer.pl/?Action=Login

zip

ok, but why are in my database my queues but in otrs there are the standar queues? how do i fix that?

zip

ldap is working fine, but there are problems with the queues. in otrs i have the standart queues: Queues.PNG in sql i have this: queue_sql.PNG could this cause the error?: [Tue Jul 29 16:28:01 2014][Error][Kernel::System::Type::TypeLookup][383] No TypeID for 2 found! [Tue Jul 29 16:28:01 2014][Error...

zip

http://bugs.otrs.org/show_bug.cgi?id=10004

had to delete inet6.pm in my perl.

now its working fine.

zip

its maybe making problems because now i have 2 otrs systems online (with the same config)?

zip

here my config

Config13.txt

zip

zip

added inet=>4 but nothing happend. i hoped i added it in the right place, ldap customer backend: Params => { port => 389, timeout => 120, async => 0, version => 3, inet => 4, }, i copied the config.pm from my other otrs where its working fine (windows server 2008 r2). maybe because i'm now on a 2012...

zip

i did it, but i have a problem with th customer ldap connection. it throws me this error: [Mon Jul 28 10:41:24 2014][Error][Kernel::System::Type::TypeLookup][383] No TypeID for 2 found! [Mon Jul 28 10:41:24 2014][Error][Kernel::System::CustomerUser::LDAP::CustomerName][248] Search failed! Can't cont...

zip

i have otrs 3.3.8 on my old server (windows server 2008 r2) and i will install 3.3.8 on the new server (windows server 2012 r2). ok thanks help. since i want a exact copy of my old otrs on the new server i will export the sysconfig from my old otrs and import it to the new otrs. and i will copy thes...

zip

ok. my goal is to install otrs on a new server and use the old database without any interuption of the service. Can i install otrs on a new server with a new database and connect it to the old database after the configuration?

zip

Hello,

its possible to use two otrs systems (on two different server) with one database (which is on another server)?

Thanks

zip

Hallo, ich habe otrs 3.3.8 auf einem Windows Server 2008 R2 installiert mit der Datenbank auf einem anderen Server (SQL Server 2008 R2). Nun würde ich gerne otrs auf einem neuen Windows Server 2012 installieren und damit die alte Datenbank verwenden. Ist da möglich ohne den laufenden Betrieb von otr...

zip

Hello, i have otrs installed on our testserver (Windows Server 2008 R2) and the database on another server (SQL Server 2008 R2). Now i want to install otrs on a new Windows Server 2012 and use the old database. I red a lot in the forums and the www but i'm not quite sure how to do this at best. I wo...

zip

Hello,

since 1 week all agents had IE9 installed and SSO worked fine. Then i tested it with IE11 on my pc and it also worked fine. But when all other agents got the update to IE11 their SSO is not workin anymore. I have no clue why.
Internet Explorer Version 11.0.9

Any suggestions?

Thanks

Search found 103 matches