Znuny and ((OTRS)) Community Edition

jojo wrote:in 3.3 there is the possibility to show TicketAccumulation stats on the dashboard

Any implementation reference or quick start for this feature? Thank you very much in advanced.

I suggest to use the dasboard charts for the statistics in OTRS 3.3 however, the module GD::Graph used in the otrs AgentStats.pm file exists the below code fragment, bgclr => 'white', # background colour fgclr => 'dblue', # Axes and grid boxclr => undef, # Fill colour for box axes, default: not use...

any program can be changed to implement the requirement? see the pic as below, I need to show the precise number of each column, but now the system default just show the size without any value.

As the picture shown as below, I have generated out a graph with the configuration of stat page, however, for each column, it just has the color and size shown, without the precise numbers shown, any idea how I can get it shown by any configuration or program changing?

articles can not be edited afterwards. This design is needed to provide revisional safety Thank you so much for prompt reply. And Simply speaking, i can treat the action "newly created ticket" as same as "send out a email", no email content can be edited afterwards, but can keep...

I have created a new ticket, but found out that the main content is with typo, nowhere i can find to edit or modify the ticket content, is this design what otrs intended to do so ? The only approach is to close it and newly create another one ?

I know this workaround, however, it seems that OTRS framework couples with the apache web server quite tightly, No, but the startup.pl is made for Apache. The rest of the code is webserver independent. You can use other webserver as well (e.g. I run it with Starman behind a nginx proxy). and I have...

I have resolved it by referring to the below info:

http://www.apachelounge.com/viewtopic.php?p=25858

If you want to workaround it, you could create a directory (outside the OTRS project) and include that directory in your @INC paths. Then you create these files in that directory: RequestRec.pm in subdirectory Apache2: package Apache2::RequestRec; 1; Util.pm in subdirectory ModPerl: package ModPerl...

Now I am encountering another compiling error, in the script "otrs/scripts/apache2-perl-startup.pl", it will firstly referring to an apache lib as below, use Apache2::RequestRec; use ModPerl::Util; However, I can not grep any source of "Apache2::RequestRec" (package as "mod_...

Ooops, it really works for this change, no idea the rationale behind, [..] I have no idea, too ;-) But that was the only difference between the lines that had the error and the one that were ok. It would be interesting to know if this is an Eclipse/EPIC error or if one can reproduce such an error i...

reneeb wrote:That's really odd. Can you check if it works when you change line 292 to

Code: Select all

'Process-' . $RandomID . '-äöüßÄÖÜ€исáéíúóúÁÉÍÓÚñÑ'

Ooops, it really works for this change, no idea the rationale behind, but it finally works anyway, thank you very much, let me check the remaining compiling error then.

What are the error messages now? Still many, but very odd that for those utf-8 encoding error as below screen capture, using command line perl -c works at all, the content is directly downloaded from the otrs github, I have access it with browser too, the encoding error is really there, i.e. line 2...

Seems very odd to use epic plugin for the otrs integration development, with the command line perl -c for compile, for those pl/pm/t files with compilation ok, it still encounters eclipse build error in the IDE.

What version of Encode did you install? Run perl -MEncode -e "print Encode->VERSION" C:\Users\jayhe>perl -MEncode -e "print Encode->VERSION" 2.49 Actually, I have used the most recent ActiveState's windows installation package directly, that is, "ActivePerl-5.16.3.1603-MSWi...

C:/99_Jayenho/Repo/git/otrs/Kernel/Language is a wrong path in your @INC. Add C:/99_Jayenho/Repo/git/otrs/ and C:/99_Jayenho/Repo/git/otrs/Kernel/cpan-lib to your @INC Terribly appreciated for your so kindly reply. I have fixed this @INC issue, however, after the otrs framework checked out, during ...

C:/99_Jayenho/Repo/git/otrs/Kernel/Language is a wrong path in your @INC. Add C:/99_Jayenho/Repo/git/otrs/ and C:/99_Jayenho/Repo/git/otrs/Kernel/cpan-lib to your @INC Terribly appreciated for your so kindly reply. I have fixed this @INC issue, however, after the otrs framework checked out, during ...

C:/99_Jayenho/Repo/git/otrs/Kernel/Language is a wrong path in your @INC. Add C:/99_Jayenho/Repo/git/otrs/ and C:/99_Jayenho/Repo/git/otrs/Kernel/cpan-lib to your @INC Terribly appreciated for your so kindly reply. I have fixed this @INC issue, however, after the otrs framework checked out, during ...

Hi, I am trying to setup an eclipse development env for otrs, after I have checked out the otrs framework source code, with auto build directly, I have encountered the below compiling error, any idea? I am a newbie for both perl and otrs, and will be very appreciated if any guy can lead me into the ...