Znuny and ((OTRS)) Community Edition

Thank you!!!

Hello! I want to insert a new column ("created", near "Age" o "Tempo trascorso") in Search Result agent page (actione=AgentTicketSearch) with View=Small.
How to do it?

Thanks & regards!

Hi! I have 2 queues X and Y. Agent A works in X (and receives notifications of that queue) and agent B in Y (he reiceves notifications from Y queue). A and B unfortunately share one email address. I want B may work in X too, but I don't want he receives notifications and auto replies from that queue...

Linux user has home that is different from otrs home because of virtualhostings and subdomains.
It's possible to setting up cron manually?

Hi! i want to know how to restart otrs. I've tried with bin# service otrs stop but the output is otrs: unrecognized service [Exit 1] my problem is "otrs.GenericAgent.pl: not found", otrs sets the $HOME in wrong way, even if in the Config.pm is correctly set. I'm on otrs 3.3.1 Thanks & ...

Hi!

I have a problem: the reply template tag <OTRS_CUSTOMER_BODY> or <OTRS_CUSTOMER_EMAIL[x]> is shown with all HTML tags.
How to turn off this behavior?
Can body appears to be just before or pure text?

Thanks & regards in advance

Hi! when the agent manages a ticket and click on "phone call received" or "phone call made", the customer receives the message with his realname in "from" header. I want to show the agent's name in "from" header. Any suggestion? I'm on Ubuntu Server, OTRS 3.3....

oh very nice! it works! the only problem is that in OTRS' error log: Wed Nov 27 15:12:07 2013 notice OTRS-CGI-01 Run GenericAgent Job 'xxx' from db. Wed Nov 27 15:12:07 2013 error OTRS-CGI-01 Need Time! Wed Nov 27 15:12:07 2013 error OTRS-CGI-01 Need String! Wed Nov 27 15:12:06 2013 notice OTRS-CGI-...

Hi! i want to know how to set european format for the <OTRS_TICKET_Created> variable. I use it into the auto reply's body email to customer after a new ticket creation. The format is yyyy-mm-dd, and what i want is dd-mm-yyyy, and if it's possible i don't want to see the seconds (now is hh:mm:ss, i w...

ciao! vorrei sapere come fare per visualizzare la variabile <OTRS_TICKET_Created> in formato europeo (dd-mm-yyyy) e non statunitense (yyyy-mm-dd), e se fosse possibile modificare anche la visualizzazione in maniera tale da eliminare i secondi.