Znuny and ((OTRS)) Community Edition

I have gone through queue setting, but didn't found the option to enable the settings to open the closed tickets unless when there is thread mail . Ok, then you should explain thread mail. I assumed you mean a mail that belongs to a ticket (some mail clients would name the conversation a thread). y...

Thanks crythias, really appreciated your skills on OTRS.
We have resolved the issues, which was stated above.
Tons of thanks for your HELP.

Regards,
Shridhar

I have gone through queue setting, but didn't found the option to enable the settings to open the closed tickets unless when there is thread mail . Is this functionality available in the OTRS? if yes please provide me the instruction to do so, really appreciated your efforts in HELPING me. Please ma...

Hi, Can anybody help me in below issue: The closed ticket is need to be opened via thread reply sent to support@xyz.com Next, what happens if the ticket is already open and then receives thread reply sent to support@xyz.com, in this case does the same issue get updated? Process to merge multiple tic...

HI, I have created the Queue & mapped the sales to sales id and support to support mail id, but when we receive the mail in our inbox it show the same that it is from support mail id. which the problem still exists. when i tried to find on google: i got some content as follows: The SMTP server s...

but here, If i want to send outgoing mail related to sale it should be from sale's mail id only.... when i select the mail to send my from field is always showing as support mail, since we have configured support mail id in "Core::Sendmail". How we can send mail w.r.t to sales with sales m...

where i can find queue in otrs and how o do it?

Any instructions? please

Hi We are using OTRS version: 3.0.X, I need to configure 2 mail id in an outgoing mails of OTRS system. For Example: sales related mails will be going from one mail id and support related mail will go from other mail id . Can you please let me know any possibility chances of configuring 2 mail id's ...

I got this installed in OTRS 2.4.12. Our company needs to stay on this version. The Ticket in the dashboard is changing the position to the top when a new reply is received, but the time next to it doesn't change. Any Idea why? Also Is there any possibility to mark in the dashboard these tickets whi...

Hi Reneeb,

We are using OTRS 3.0.10 version and ITSM 3.0.9.

Thanks for your response "crythias"

But do we have any alternate solution to overcome this problem?, since it become tough situation on dashboard to check these kind of mails...

We have most of the Tickets holding on Inbox and awaited, so these problem occurs.

Awaiting for your reply.

Hi All, Can any one tell me, how to prioritize the thread mail to TOP as new mail in my OTRS dashboard and it should be available to all my agents also. Ex: Like in gmail, if any mail is composed and send to concern person, and if he replies to that mail its appear on TOP in my Inbox of gmail. I nee...

Hi All, Can any one tell me, how to prioritize the thread mail to TOP as new mail in my OTRS dashboard and it should be available to all my agents also. Ex: Like in gmail, if any mail is composed and send to concern person, and if he replies to that mail its appear on TOP in my Inbox of gmail. I nee...