Search found 3 matches
Search found 3 matches • Page 1 of 1
- 22 Oct 2013, 16:59
- Forum: Help
- Topic: A filter with no customer in notification event
- Replies: 3
- Views: 454
in general, you shouldn't be able to create a ticket without a customerID, even if the customer doesn't have one, it defaults to email address. Sorry to enter not my Topic, but I have similar issue. Is the above true also for creating Tickets via SOAP and Web Service? If customer does not exist, wi...
- 22 Oct 2013, 16:37
- Forum: Help
- Topic: Mapping field in OTRS Web Service Provider
- Replies: 9
- Views: 2563
Hi all, Is the way I set Dynamic Field in xml string right or wrong? <DynamicField> <Name>MyDF</Name> <Value>abc</Value> </DynamicField> Hi, I found a problem in your XML data. You have placed the dynamic field data inside the <Ticket> tags. Dynamic fields tag should be after the Ticket and Article...
- 03 Sep 2013, 16:51
- Forum: OTRS Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 24468
Hi, I have a similar problem as Jeremy. I am supporting Customers without asking them for registration, therefore I am not able to register each customer in OTRS. Tickets are being created via webservice, where customer can enter his e-mail address. When creating Ticket, I'm sending customers e-mail...