Search found 3 matches

by Miskra
22 Oct 2013, 16:59
Forum: Help
Topic: A filter with no customer in notification event
Replies: 3
Views: 454

Re: A filter with no customer in notification event

in general, you shouldn't be able to create a ticket without a customerID, even if the customer doesn't have one, it defaults to email address. Sorry to enter not my Topic, but I have similar issue. Is the above true also for creating Tickets via SOAP and Web Service? If customer does not exist, wi...
by Miskra
22 Oct 2013, 16:37
Forum: Help
Topic: Mapping field in OTRS Web Service Provider
Replies: 9
Views: 2563

Re: Mapping field in OTRS Web Service Provider

Hi all, Is the way I set Dynamic Field in xml string right or wrong? <DynamicField> <Name>MyDF</Name> <Value>abc</Value> </DynamicField> Hi, I found a problem in your XML data. You have placed the dynamic field data inside the <Ticket> tags. Dynamic fields tag should be after the Ticket and Article...
by Miskra
03 Sep 2013, 16:51
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24468

Re: OTRS SOAP responses in PHP SoapClient

Hi, I have a similar problem as Jeremy. I am supporting Customers without asking them for registration, therefore I am not able to register each customer in OTRS. Tickets are being created via webservice, where customer can enter his e-mail address. When creating Ticket, I'm sending customers e-mail...